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We ordered custom stamps for our wedding invites last week. They were gaurenteed to be here by "Wednesday to Friday" of the following week. The company "moved production facilities" and didn't communicate that with their customers. When we didn't receive our stamps, we called the customer service line. After waiting 55 minutes to talk to a representative, he hung up on us without answering any questions. He literally listened to out story and hung up, offering no explanation other than the moving of facilities and saying that we should have ordered earlier. After he hung up and we tried to call back and the office was closed. Convient. Benefit of the doubt: this company is going through a hard time. Reality: we are judged most under pressure and this company failed to deliver. I would never trust this company to deliver anything on time for an important event.
Jimmy H.'s review of Zazzle earned a Very Helpful vote
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Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.
Hello Jimmy,
I truly apologize for the delay on your stamp order and your overall experience with our customer support team. That is definitely not the kind of service we strive for. I understand you have already been in contact with one of our supervisors, who is working diligently with our production team to get this order out to you ASAP. They will continue to monitor and follow up with you once they have more information.
I apologize again for the inconvenience.
Thank you,
Christine