business logo of Zazzle

Zazzle

Overview

Zazzle has a rating of 4.5 stars from 11,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery and business cards. Zazzle ranks 1st among Stationery sites.

This company responds to reviews on average within 4 days
+337
How would you rate Zazzle?
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Minnesota
1 review
0 helpful votes
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Fun to Personalize
July 18, 2022

I enjoyed making personal cards to match the special people in my life. I know it means something to them, too!

Date of experience: July 18, 2022
Pennsylvania
1 review
0 helpful votes
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Quick Shipping
December 20, 2022

Would order again! My purchase arrived about a week earlier than expected and only two days after I placed my order.

Date of experience: December 20, 2022
Pennsylvania
1 review
0 helpful votes
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GREAT response
December 27, 2017

Quick and generous response to my problem! The shirt was not what I expected but they fixed it to my satisfaction.

Date of experience: December 27, 2017
Tennessee
1 review
0 helpful votes
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Wedding invites
July 18, 2022

Everything turned out good. Just a bit unhappy with how small the print turns out compared to how it looks online.

Date of experience: July 18, 2022
Utah
1 review
0 helpful votes
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All perfect for my wedding invitations
August 29, 2023

Fun to build my own invitations on their website. Impressed they emailed me twice to make sure i received my package.

Date of experience: August 29, 2023
Hawaii
1 review
0 helpful votes
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Turned out beautiful
September 3, 2022

Love my card! I make my own designs of gift card and then print it with this quality paper, it's perfect!

Date of experience: September 3, 2022
North Carolina
1 review
0 helpful votes
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Easy ordering
August 4, 2023

The ordering was great really easy. However, the wrong address was on package, so it took a bit longer to receive.

Date of experience: July 5, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Mary,

I'm really sorry to hear about the address issue that you've experienced with your recent order. I can confirm that an email has been sent to you regarding the issue - rest assured that we will be more than happy to look into the matter for you and get this resolved.

Kindest regards,

Jordan

Texas
1 review
0 helpful votes
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Wonderful and speedy!
May 28, 2022

Ordered a banner for my niece's graduation and it turned out beautiful! Colors are vibrant and the words are very clear!

Date of experience: May 28, 2022
Maryland
1 review
0 helpful votes
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I like them
July 21, 2022

Ordering was quick and easy, I just did not realize how small they would be and its to late to reorder

Date of experience: July 21, 2022
Missouri
1 review
0 helpful votes
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So cute and came on time!
August 17, 2022

I ordered two decks of cards for my bowling team and they loved them! So cute and they shipped really fast!

Date of experience: August 17, 2022
Tennessee
1 review
0 helpful votes
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Wedding invitations
June 24, 2022

We got these so fast and I'm so happy with them! They're beautiful and the quality is better than I imagined.

Date of experience: June 24, 2022
Florida
1 review
0 helpful votes
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Good Product
May 3, 2022

The product was very well made. I should have made some adjustments on my end but what they did was awesome!

Date of experience: May 3, 2022
Georgia
1 review
0 helpful votes
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Quick and Easy
November 19, 2022

I was able to "design" my family Christmas card easily and they were made quickly and shipped quickly. Thanks so much!

Date of experience: November 19, 2022
Alabama
1 review
0 helpful votes
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Invitations
July 24, 2022

The invitations I ordered were just what I wanted, and they actually got to me before the date that was estimated!

Date of experience: July 24, 2022
Florida
1 review
0 helpful votes
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Beautiful
February 22, 2023

I ordered invites for a Tea party wedding shower. Super easy designing, super easy to order. The are beautiful!
Thank you

Date of experience: February 22, 2023
Missouri
1 review
0 helpful votes
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Birthday invites
August 20, 2022

It was wonderful! The invitations are adorable, exactly what I ordered. They shipped so quickly! The entire experience was very smooth!

Date of experience: August 20, 2022
Virginia
1 review
4 helpful votes
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I've ordered things from Zazzle on and off for many years, and something has definitely happened - maybe ownership has changed, or they decided to cut costs by lowering quality. If you are listening Zazzle, I do not mind paying much higher costs if you can just please ensure consistent quality, but charging any amount for low quality items is not a recipe for long term success. Again, quality was great a few years back, but recently it is very hit or miss.

Most recent order:
1) Ordered 3 different water bottles with company logo, to see how each would look to consider a later bulk order. Shockingly, on one bottle all they did was print the logo on a sticker and attached it to the bottle. I am not making this up. On another bottle, they just printed a large label with my logo and wrapped it around the outside of the bottle. Only on one bottle, was it somewhat reasonable, where it looked like the logo was properly printed onto the bottle. None of the bottles were very high quality, and they ranged from low $20 to mid $40 each. Advice to all, avoid ordering water bottles. You risk getting low quality, poor customization.
2) Ordered 5 USB flash drives with logo and 32gb, around $40 each. Not sure it's the right clip color I wanted. Functionally they work, and still look okay, so I'll keep them (but still).
3) Have ordered many logo shirts over the years. I noticed they stopped offering some of the better 3/4 raglans they used to have, so I have tried a few of the newer ones they offer. However, the most recent one has the logo visibly crooked on the shirt. This one, I will return since it just looks stupid. Let me point out as well, the sizes are very hit or miss. Sometimes a large is massive, while a medium will be too tight, and printing quality and shirt sizing can vary even between the same shirts when ordered.

A lot of the cheaper things I tend to receive through Zazzle are usually from China. Regardless of the origin, the quality was generally very impressive for years, but things have definitely changed for the worse with the last few orders.

Date of experience: June 6, 2018
Zazzle S. Zazzle Rep
over a year old

Hello,

I am so sorry to hear about the quality issues with your most recent order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

California
2 reviews
8 helpful votes
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A season ago - the end of August we ordered simple embroidered hats after Summer band camp. We wanted them to welcome new members and to have something for cohesive group. We waited and waited and called and called and emailed and got a lot of... oh they are almost ready and will be sent shortly, Finally on Oct. 6 we got a message that they had shipped. When we did not receive them on October 9 I placed another call and found out that the hats had not even been itemized, set, and embroidered. They never started the job! They actually switched the manufacturing site and had not plans on working on them, yet sent a shipment notice anyway. When I told them the season was half over and it was too late to search and find another compnay they insisted they could get the order out by the end of the week in time for homecoming. Homecoming came and went and we just received them today with FULL payment and a false order number and date. It does not have the original order date, or number? DON'T WASTE YOUR TIME, BECAUSE THEY DO NOT VALUE YOU NOR YOUR TIME. ZERO STARS- RUN!

Date of experience: October 18, 2017
Zazzle S. Zazzle Rep
over a year old

Hello Lynn,

I am so sorry to hear about your overall experience. That is definitely not that kind of customer experience we strive for. I do see that a member from our customer support team reached out to you via e-mail with your shipping information. If you have any further questions or concerns, simply reply back to that e-mail.

We apologize again for the frustration and inconvenience.

Thank you,
Christine

Washington
1 review
0 helpful votes
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Great designs
April 26, 2024

Love that you can order just the number of cards you need. The designs are lovely and the quality of the paper is excellent.

Date of experience: April 16, 2024
Maine
2 reviews
0 helpful votes
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Arrival of baby
March 1, 2023

I love the theme " we can bearly wait". The little bear is adorable. I can't for everyone to put their predictions of when the baby will be born.

Date of experience: March 1, 2023