Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Easy to customize and order. Product exactly as advertised.
Beautiful invitation. Will definitely order again. I'm very impressed with my invitations.
Nice shirt and great delivery! Thanks! I will be buying from you again.
Loved how easy it was to personalize a birthday party invitation, the templates are awesome!
Order was filled and delivered timely. A few item were on sale which was a plus's. I would recommend these items.
We needed a rush for our custom napkins and very pleased with quality of paper and getting them on time! Thank you, they are perfect for our party.
Oldie But Goodie invitations are really cute and came in great time for me to get them to my family and friends. I was impressed with my experience.
Ordered my 'save the date cards' and I literally received it in less then a week. Was so happy about that and the cards looked great. Thanks guys
The stickers are well made and look amazing. I wish they offered a bit larger size other than the 3 in though. These are a tad too small.
I wish the back of the card were totally blank. I wanted to put a greeting but somehow with the Zazzle logo there, it doesn't look quite right.
When order I thought the card were 4x6 in, that was not the case. They still turned out great otherwise, it was more of my mistake.
I found unique and awesome gifts on Zazzle for my husband who mountain bikes. I purchased the "Bigfoot Rides" shirt and it was a huge hit!
Beautiful cards. Quick delivery. Communicated to confirm order and delivery.
I have been floundering with difficulty in creating wedding invites for my daughter and her fiancé. Found exactly what I needed and it was so easy!
I had a very great experience with zazzle. I'm very satisfied with what I got. The quality is great! And the shipping was fast! Thank you!
Easy, lots of options, projects are saved (which I used for a second graduation Thank You), and I would used Zazzle again.
I ordered custom stamps weeks ago and paid for expedited shipping for an invitation. My stamps are STILL not here and I was told (only after I called Zazzle myself) that they "ran out of supplies" and are expecting them in within the next day or so! WTF?! It is so unprofessional for them to run out of supplies when they are the largest custom stamp company in America AND even worse so that nobody told me about my order delay. Now I have my invitations sealed and waiting for the stamps and they have no clue when I should receive them! My RSVP requests ask for a reply by August 9th and at this rate, I don't even know if my guests will receive the invitations before the RSVP is due to be in!
I am beyond upset and disappointed. This has been a horrible experience so far and has turned what should be a fun and exciting time into a worrisome nightmare and a complete mess. If I don't receive my order within the next 4 days so my invitations can be shipped, it will reflect poorly on me as the host to invite my guests without the appropriate amount of time to respond and make plans. If that is the situation I am placed in, I will be sure to let everyone know about these delays caused by Zazzle's inability to maintain and manage supply levels in order to complete orders on time. TOTALLY UNACCEPTABLE!
Adorable little personalized cocktail napkins, but $8.28 is crazy to ship such a lightweight little thing.
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- Redwood City, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lori,
We are so sorry to hear about the delay in your Zazzle postage stamp order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.
Thank you,
Tram