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I ordered custom stamps weeks ago and paid for expedited shipping for an invitation. My stamps are STILL not here and I was told (only after I called Zazzle myself) that they "ran out of supplies" and are expecting them in within the next day or so! WTF?! It is so unprofessional for them to run out of supplies when they are the largest custom stamp company in America AND even worse so that nobody told me about my order delay. Now I have my invitations sealed and waiting for the stamps and they have no clue when I should receive them! My RSVP requests ask for a reply by August 9th and at this rate, I don't even know if my guests will receive the invitations before the RSVP is due to be in!
I am beyond upset and disappointed. This has been a horrible experience so far and has turned what should be a fun and exciting time into a worrisome nightmare and a complete mess. If I don't receive my order within the next 4 days so my invitations can be shipped, it will reflect poorly on me as the host to invite my guests without the appropriate amount of time to respond and make plans. If that is the situation I am placed in, I will be sure to let everyone know about these delays caused by Zazzle's inability to maintain and manage supply levels in order to complete orders on time. TOTALLY UNACCEPTABLE!
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Hello Lori,
We are so sorry to hear about the delay in your Zazzle postage stamp order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right.
I will be sending you a personal message here, asking for your Zazzle account information. Please reply at your earliest convenience so that we may further assist you.
Thank you,
Tram