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ZazzleReviews 12,394

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

New Hampshire
1 review
0 helpful votes
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Accurate Order Poor Quality
August 15, 2025

I ordered two ornaments. They arrived on time and the information is accurate. The color quality is poor and the personalization is so light it's hard to read. Very disappointed.

Date of experience: August 5, 2025
Zazzle S. Zazzle Rep
2 months ago

Hey Susan,

Sorry to hear you did not like your ornaments. Please reach out to us at social@zazzle..com and we would be happy to help.

Thanks,

Adam

California
1 review
0 helpful votes
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Fast and easy
August 15, 2025

I wanted to add something to the invitation after I pay for it, but the invitation came without these changes. I couldn't find a way to contact them. Other than that its good to make your invitations.

Date of experience: August 5, 2025
New Jersey
1 review
0 helpful votes
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Beautiful postcard
August 15, 2025

I am beyond happy with my purchase of Edgar Degas postcards. I ordered more after seeing the quality of the pictures. The colors are vibrant and exactly as shown in the photos.

Date of experience: August 5, 2025
Texas
1 review
0 helpful votes
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Custom Pillows
August 15, 2025

It was simple process for me as I basically was duplicating an order that a colleague had placed.

Date of experience: August 5, 2025
Arizona
1 review
0 helpful votes
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The shirts are a nice quality
August 15, 2025

I put a custom design on four different shirts and they arrived in a timely manner, they looked like they supposed to and the sure quality is great. I was able to take them out of the package and wear them right away. Overall, it was a great experience, even after having to have it shipped to a remote address

Date of experience: August 5, 2025
Wisconsin
1 review
0 helpful votes
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Happy with results
August 15, 2025

Everything was easy to use. If I was to offer advice it would be to add additional stock choice like heavier
Paper to choose from.

Date of experience: August 5, 2025
Illinois
1 review
0 helpful votes
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Wonderful
August 15, 2025

I'm very happy with my order! They look great and I can't wait to start giving them out to my clients!

Date of experience: August 5, 2025
Idaho
1 review
0 helpful votes
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Great product, quick shipping
August 15, 2025

I ordered baseball cards for my 12 year old son and the process was super easy. The design came together quickly and the customizable features were awesome. The cards were created and shipped quickly and even arrived a day earlier than expected.

Date of experience: August 5, 2025
Minnesota
1 review
0 helpful votes
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Good quality
August 15, 2025

High quality save the dates, came exactly how they looked online.

Date of experience: August 5, 2025
Wisconsin
1 review
0 helpful votes
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Excellent!
August 15, 2025

I buy name plates for all my staff! They are beautiful and I receive them quickly!

Date of experience: August 5, 2025
Texas
1 review
0 helpful votes
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Not the right order
August 15, 2025

I have ordered these stickers twice, and twice I received square, instead of round stickers.

Date of experience: August 5, 2025
Zazzle S. Zazzle Rep
2 months ago

Hey Dilys,

We are sorry to hear you did not receive the correct shape stocker. Please contact is at social@zazzle.com and we will be happy to assist you.

Thanks

Adam

Pennsylvania
1 review
0 helpful votes
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Great service
August 15, 2025

Just as ordered. Easy to design. Arrived quickly. Beautiful envelopes

Date of experience: August 5, 2025
Alabama
1 review
0 helpful votes
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Cute Stickers!
August 15, 2025

Wonderful buying experience from Zazzle, can't wait to buy more items

Date of experience: August 5, 2025
North Carolina
1 review
0 helpful votes
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Great Product
August 15, 2025

The design was easy, and the product turned out easily. Overall, highly recommend.

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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It was amazing
August 15, 2025

It was our 3rd annual family event. Everyone loved the collage of pictures. It was clear and arrived on time. Thank you very much

Date of experience: August 2, 2025
North Dakota
1 review
0 helpful votes
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Perfext
August 15, 2025

Quickly shipped and great quality! Would definitely order through Zazzle again!

Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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Excellent service!
August 15, 2025

Product is exactly as described. Fast shipping. No hassles! Highly recommended

Date of experience: August 5, 2025
Indiana
1 review
0 helpful votes
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No return address
August 15, 2025

I loved the quality of the product, but the envelopes arrived without the return address printed on them. I paid as much for shipping as I did the product because I needed them quickly to meet a deadline. I had to do return addresses manually. I would appreciate being partially refunded. Thank you.

Zazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2025
New York
1 review
0 helpful votes
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Beautiful work!
August 15, 2025

I received my order in a timely matter. This was the second time I ordered and was very satisfied with the product I've ordered.

Date of experience: August 5, 2025
Utah
1 review
0 helpful votes
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Na
August 15, 2025

Good…………………………. Excellent product and service………………………………………………………………………………………………………………………………………………….

Date of experience: August 5, 2025