ZazzleReviews 3,672

I'm in love with this site. I used to love it, just because you could design your own products for gifts. It is priced sometimes kind of high--but, it always seemed reasonable compared to other sites that you can create your own product on (vistaprint is one I use to). Plus, I like that you can use more than one promo code, which seems rare. I've only seen that one other time (visiondirect.com). So, I like it a lot. But, now it's even better than it used to be a few years back. You can now build your own store on their website and make money off of your product other people purchase. I created a few t-shirts on there for gifts and decided to save them in my own store. And, I've sold about ten of the t-shirts. Which might not seem like a lot, but to me, it's great, because I get about $2 everytime I sell a shirt. So, it's free money for doing nothing. So, great site! I highly recommend!

Disappointment! I used them for my wedding invitations and RSVP cards. What a disaster. First they didn't ship as specified then when I received them the RSVP didn't even fit in the invitation. These two items were advertised together so you would expect them to work. Well WRONG! Make sure that you give them plenty of time to ship as well as call and make sure the two items truly belong. Zazzle is a hub for people to sell their items through them. Buyer BEWARE

I order 2 St. Patricks day shirts almost 2 weeks ago. I received my order Tuesday when I opened the packaged they had sent me the wrong size, I had ordered a XL and they sent me a M. When I called and told them I was leaving Friday for St. Patricks day they told me tough luck. Then I spoke with a manager who said they were going to overnight it to me so I would have it by Thursday... Today is Thursday and they just sent me a email saying they still haven't shipped the shirt yet. I am really upset because this is an error on there part and they are acting like it is my fault... Never will I do buisness there again

Letter I submitted to them

I have to say I am very unhappy with your shipping. I ordered post cards last wednesday (the 5th) and choose standard shipping (5-7 days) thinking they would be here by tomorrow (1 week) the tracking # supplied does not work but another item I purchased the same day and shipped the same day is now scheduled for arrival on monday the 17th. That being said I orderd from another company in CA also choose standard shipping and that item will be delivered on friday THIS friday the 14th, oh yeah I ordered that item this wed a week after I ordered from your company, I am letting you know because although it is not your fault, my party is on the 29th and I ordered the invites from you company. My mistake, you should really look into why your shipping is so much slower then other companies also using UPS. It would have been faster if you had just dropped my post card in the mail box!

Horrible... bureaucratic idiots
Zazzle refused to print a poster for me because the poster contained the picture of a sign of Mt. Bachelor and they said I had to get a release from the resort? This poster was for may daughter commemorating her participation in the Junior Olympics held at Mt. Bachelor. Basically, they refuse to print any image that has a copy righted logo. They claim it is copy right law... so I guess every private use photo that has any logo or image that is copy righted must have a release before they print it... they need to get real. Don't waste your time with these folks

I am trying to purchase one tshirt and the promotion says free shipping. The code gives a successful message but doesn't remove the shipping fee. I reread all the fine print and should still qualify so... I look for contact info which wasn't easy to find. The 800 number is always busy and the local number puts me on hold... So I try to send an email which it kicks back to a generic help menu that gives me outdated information. I try again and can't get into the email area at all. Finally I do, and it says that they take a day to get back to you. It's a one day only promo. Not satisfied and I've spent a long time trying to get this to work.

You can tell a lot about a business by how they handle themselves when something goes wrong. I've ordered from Zazzle several times and been delighted with the product. So I didn't think twice about spending $300 on shirts for my birthday party. When I opened the box, the coloring of the text on the shirts was all wrong, and there was less than a week to do anything about it. I assumed I was SOL, and though I hate complaining, I did send the company an e-mail expressing my disappointment. I really didn't think there was anything that could be done at that point. Not only did they get back to me right away, they were bending over backward to make it right. They gave me several options including a rush job to redo the shirts.

As someone who hates complaining, I was pleasantly surprised with how smoothly their customer service handled the situation. As I said before, I've ordered from them several times and never had a problem until now, but its nice to know that if something does go wrong, they don't make you jump through hoops to get your money back. Will order from them again and again.