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ZazzleReviews 3,672

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

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New Mexico
1 review
0 helpful votes
Follow Alexandria S.
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I was very pleased, I received my order quickly. I cannot wait to order again.

Date of experience: September 7, 2012
Pennsylvania
1 review
1 helpful vote
Follow Michele A.
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I was in a jam trying to figure out a nice and cute wedding favor for my guest. Our wedding was an Celtic knot theme and there was not many places that provide anything merchandise to this. Zazzle had a beautiful sticker that not only was inexpensive but was reusable on other items for the wedding. All in all I was completely satisfied with the item and thankful that they had it.

Date of experience: September 7, 2012
Louisiana
1 review
1 helpful vote
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I ordered baby shower invitations from them and when I received them, the printing was awful. I gave them a chance to redo the invitations and have them sent to me, waited 5 days for this process to take place, only to find out they never sent the invitations at all. I ordered them from another company and had to pay rush shipping of $20 to get them to me because the baby shower date was fast approaching, and asked zazzle to reimburse me and they wouldn't. They did reimburse me for my order with them, but still fell short in my eyes because they not only wasted my money, but my time as well. They just can't seem to follow through on anything and their product was awful.

Date of experience: July 24, 2012
Texas
1 review
1 helpful vote
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I love the iPhone case I purchased. My only criticism would be that it was a little more expensive then I would generally go with, but I had a specific design in mind when I went shipping, and Zazzle nailed it.

Date of experience: June 19, 2012
Virginia
1 review
0 helpful votes
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I am so happy with my experience and very happy with the product that I ordered. Thanks.

Date of experience: June 18, 2012
Illinois
1 review
1 helpful vote
Follow Christine M.
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Custom do-it-yourself design system was user friendly for this lay person who is not computer savvy. Product looked very good, good quality. Timely service.

Date of experience: June 18, 2012
California
1 review
1 helpful vote
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I have used Zazzle before and been pleased with the results. This project, however, was quite complex and more expensive, so I was uncertain about how it might work out. It looked pretty good on the computer screen, so I thought I would give it a trial run with a very small order. I was amazed and very pleased with how it came out -- it looks much better than I had thought possible!

Date of experience: June 17, 2012
Illinois
1 review
0 helpful votes
Follow Anne W.
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It arrived quickly and the t-shirt seems to be a very good quality.

Date of experience: June 16, 2012
Connecticut
1 review
1 helpful vote
Follow Debra B.
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I had these stamps made to compliment invitations I had made with your company, for my daughter's engagement party. They are absolutely beautiful, I am 100% pleased with this product. I fully endorse this company and the productes they provide

Date of experience: June 9, 2012
New Hampshire
1 review
1 helpful vote
Follow Rebecca-Lynn M.
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Zazzle is a wonderful website that has just about any item you ever would want to personalize. I have purchased tee-shirts, key chains, and hard-to-find, fun political items as well. Their software for editing and personalizing is simple to use, no one has to be any kind of "techy" or "expert" to achieve great results. One only needs an idea and a smidge of creativity... then the rest is easy. Zazzle is the shizzle.

Date of experience: June 9, 2012
Maryland
1 review
1 helpful vote
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This place has things on their website that they cannot actually sell. I ordered a tee shirt for my brother's birthday and I was really excited because it was his favorite wrestler. I ordered it just in time to arrive for my brother's birthday. 2 days later they e-mailed and said they cancelled the order because it had a "conflict with one or more of our acceptable content guidelines." I do not understand how they put this on their website but yet they cannot sell it. I give it 2 stars because at least they gave me my money back. I think in general, you should not depend on this website. Unreliable.

Date of experience: June 8, 2012
Pennsylvania
2 reviews
1 helpful vote
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Love this site!
June 8, 2012

Love this site! I've gotten lots of great personalized products both for my self and gifts. I get tons of compliments on my zazzle items!

Date of experience: June 8, 2012
California
1 review
1 helpful vote
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This is a great way to quickly put a design on something and be holding it in your hands a couple of days later.

Date of experience: May 4, 2012
Virginia
1 review
1 helpful vote
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I was a little annoyed with this purchasing experience because there were images of the John Carter character (actor Taylor Kitsch) shown as being available for order on a t-shirt (on the Disney Store site) that could not actually be ordered. I finally tried directly through Zazzle and bought two different though less attractive designs. Both shirts are comfortable and the colors are good.

Date of experience: May 3, 2012
Pennsylvania
1 review
1 helpful vote
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Everything is great. The quality of your tshirts is far more superior than CafePress and buying this shirt put profits toward a cancer foundation.

Date of experience: May 3, 2012
Colorado
1 review
1 helpful vote
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I love the book plates I purchased. They are exactly what I was looking for. The ordering was easy and the shipping was fast.

Date of experience: May 2, 2012
New York
1 review
1 helpful vote
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I have been looking for this shirt for years and was thrilled to finally find it at Zazzle... everything went great... from the order. To the updates... to delivery.

Date of experience: May 2, 2012
Missouri
1 review
0 helpful votes
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So easy to use, and most anything you want is available. Item was wonderful, printing was very nice.

Date of experience: April 30, 2012
Texas
1 review
1 helpful vote
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Great customer service. Only wish they were open on weekends for phone calls. Only open M-F. Product was exactly what I was wanting at a great price.

Date of experience: April 30, 2012
GB
1 review
1 helpful vote
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Just to say I am very pleased, I actually have a Zazzle shop, but I wouldn't recommend to anyone something that I wouldn't buy myself, and when my t-shirt arrived, I haven't stopped smiling since, you manage to take one of my designs and make it look amazing!. Thank you.

Date of experience: April 29, 2012