Zazzle

I found this business on line while looking for a personalized coffee mug for a Christmas gift. They offered great looking products and I found their website easy to navigate. Using one of my digital photos, I designed the picture (my two year old great grandson) and the logo ("I Love You Papaw"). I received it less than a week after ordering, well packaged. The finished product was beautiful and I'm sure will be a cherished gift! I will be using this business again.

I ordered my wedding programs on August 3 and they are still in the "Making" process. These are for my wedding on August 26. I've called the customer service line twice and been hung up on twice before I even spoke with someone. 39 minute wait times! This is ridiculous. I'll never recommend Zazzle. My cousin is a wedding event planner and I'll be sure to tell her to advise her customers to avoid Zazzle if they aren't delivered tomorrow.

I love my Derby Bridal Shower Invitations! However, I must admit I found the design process very troublesome and cumbersome and not at all User Friendly. I recommend being able to put in the Bride's Name 1 time and have that populate the order appropriately. To receive misprinted cards with the sample names, is extremely frustrating, a waste of time, money and energy! But, I must say your Customer Service team (in Ireland) was Wonderful to work with... Very helpful, polite, professional. Just wish I could have done it myself the first time!

My only reason for four stars is because I find the website difficult to maneuver. The Tissue Paper is beautiful. I haven't worked with it yet but I think it will be wonderful. Shipping was fairly fast. Packaging very nice.

I spent over $50 dollars on invitations and it said it came with envelopes and come to find out when order came no envelopes were included. When I went to chat with someone they asked me if I ordered them which I said no because it clearly said it came with them. It was hard to try to talk with someone about my order. I am not a happy customer

Easy to use and quick to arrive! They make you put a lot of words in your review. Only downfall.

I ordered 2 different shirts with personalized photos and text. They look exactly like they did when I created them on Zazzle and they shipped even quicker than they were supposed to!

I really wanted a simple, square card with a QR code on the back linking to my sales site, and Zazzle had exactly what I was looking for. The process is simple and I received the cards quickly.

Good luck getting anything approved for printing with their terms. I spent 3 hours designing and ordering stickers for a child's birthday party just to find out a week later that my order was cancelled due to a violation with their terms. I was literally ordering 3 sheets of large stickers and 3 sheets of small with the childs name on them, clearly not for commercial use. I disputed the cancellation and they couldn't do anything for me.

For smaller jobs, buy the materials and print yourself. You will save a lot of money this way, or take to a print shop so you don't have to wait for shipping.

For larger jobs I would suggest going somewhere else completely. Don't waste a second of your time with this company.

I purchased a shirt on April 20 for an event on May 7,2017. The order confirmed I would receive the item in 5-7 business days (with several days to spare.) As of Saturday, May 6, the last shipping day I could have received it before my event, I have yet to receive my shirt! I spoke with someone else who ordered the same shirt a few days earlier for the same event and they did not receive their shirt either. This is inexcusable.

Update: Zazzle eventually refunded my purchase price and let me keep the shirt. Unfortunately, that still didn't rewind the clock so I could have my shirt at the event I wanted it for.

Although I waited quite long (over 1 hour), it was worth the wait and I took the time to blow my hair dry as I waited. As usual, the representative I spoke with (Kathy) was great and took the necessary time to resolve my issue. I have dealt with Zazzle customer service many times in the past and they never disappoint. As a matter of fact, they always go over and above my expectations. If there has ever been any disappointment with something I have ordered, they have always gone out of there way to make it right, if possible, or return it if not. I will always recommend Zazzle to my friends. Thank you for the great support but the wait time today, which was a Monday and near the holidays which might account for the problem, was horrendous.

I ordered a photo collage that was supposed to look like it was on a canvas. I got a cardboard box of crappy quality photos for $36. They let me get a refund, however, after a month and 10 emails back and forth, still no refund they "claimed" was processed.