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Zazzle

Overview

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days
+340
How would you rate Zazzle?
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Florida
2 reviews
0 helpful votes
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Big let down
June 13, 2025

I have ordered invitations from Zazzle before and they were fine. However, I ordered customized plates and bowls for my granddaughter's 3rd birthday party. It was stupidly expensive but I was wanting to splurge a little. $64.00 for 40 plates and 64 for 40 bowls and not free shipping offered. So I spent 151.00 which was extreme but anything for my only grandchild. They arrived today and though the design is adorable, the plates and bowls are flimsy as they can be. We will not even be able to eat food off of the plates. They are about the quality of the 100 white paper plates you get at the store. The bowls are slightly better but the price is ludicrous for the terrible quality. I do not recommend buying personalized plates or bowls, the quality sucks and they are ridiculously expensive. Do better Zazzle. I have a total waste of money on my hands.

Date of experience: June 3, 2025
Zazzle S. Zazzle Rep
1 month ago

Hello Stacey,

We are so sorry to hear about your paper plates and bowls order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.

We look forward to assisting you further

Thank you,
Kitty

California
1 review
0 helpful votes
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Easy fast well done!
May 24, 2025

Created a custom mug for Mother's Day. It was very easy to upload photos from my phone and arrange them properly. Shipping was extra fast and arrived just in time. Product looked exactly like the digital preview. Highly recommend!

Date of experience: May 14, 2025
California
1 review
0 helpful votes
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Nicer Than Expected
April 28, 2025

I had forgot about it. When I opened it, I was amazed at how nice it came out. The pictures came out glossy, and the whole thing was really nice. It's a birthday gift for my brother in another state, so I am anxious to send it to him. Very pleased with this product.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Exactly as ordered
April 15, 2025

I was able to order this for my wedding seating chart last minute and with expedited shipping, it came on time and exactly as pictured. Very elegrant and easy to read!

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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Love it. Thank you so much.
February 7, 2025

Love it thank you so much. Wasn't expecting to get so many. I thought that they came 25 a box. Highly recommend

Date of experience: January 28, 2025
North Carolina
1 review
0 helpful votes
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Great products
April 12, 2025

I used zazzle to create custom invitations. It was incredibly easy but i'd advice to look very closely to the designs as there will be small watermarks you may not notice.

Date of experience: March 28, 2025
Michigan
1 review
0 helpful votes
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Awesome Stickers
April 18, 2025

The custom stickers I ordered looked better and were better quality than I expected! Perfect for a water bottle or anything else that might get wet. Vibrant color and clarity, too!

Date of experience: April 8, 2025
Virginia
1 review
0 helpful votes
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Zazzle is amazing!
April 12, 2025

I have ordered my husbands Business T-shirts several times. Not only are the delivery times prompt, but most times early. And the consistency of the product has always been spot on!

Date of experience: April 2, 2025
Ohio
1 review
0 helpful votes
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Easy
February 28, 2025

Easy to create me own design and it didn't cost me nearly as much as other sites. I love this and the results and will definitely be using zazzle for everything.

Date of experience: February 18, 2025
Utah
1 review
0 helpful votes
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Exactly what I ordered!
May 13, 2025

Easy to customize a sign for my nieces Bridal Shower! Professional printed arrived on time and in excellent condition. Was the extra special touch I needed for this beautiful day.

Date of experience: May 3, 2025
Pakistan
1 review
0 helpful votes
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Tried Zazzle
April 27, 2025

I recently tried Zazzle for some new wardrobe pieces, and I'm genuinely impressed! The variety of designs is incredible—there's something for everyone, from quirky prints to elegant, minimalist styles. The customization options are also a big plus, allowing me to add a personal touch to the pieces. The quality of the fabric is decent, and the fit is generally true to size. I appreciate how easy it is to create a unique design that reflects my personality. Plus, their shipping was faster than I expected, and everything arrived in great condition. If you're looking for one-of-a-kind, customizable clothes with a bit of creative flair, Zazzle is definitely a great option!

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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For some reason, there was an extra line that made no sense in my greeting card, but it was too late to re-order so I just crossed it up with a pen and sent it. Disappointing.

Date of experience: May 3, 2025
Zazzle S. Zazzle Rep
2 months ago

Hello Bryan,

I am so sorry to hear about your card order, that is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Kitty

Texas
1 review
0 helpful votes
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Exceptional Snoopy Mug
February 21, 2025

Very pleased order of Snoopy mug arrived on time and was appreciated by my friend. It was for her birthday gift, and I liked how different it was to have Snoopy riding a bicycle.

Date of experience: February 11, 2025
Indiana
1 review
0 helpful votes
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Ecstatic
February 27, 2025

I was able to get the exact design I wanted and the exact layout and in such large quantities. Now our ministry can really kick off. The delivery was way sooner than expected too for standard price.

Date of experience: February 17, 2025
Illinois
1 review
0 helpful votes
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Just perfect
January 25, 2025

I wanted personalized invitations for our sons Confirmation. These were perfect. Stylish and masculine. Everyone who received their invites told me how beautiful they were.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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Puppy baby shower inserts
March 20, 2025

Quick, easy, absolutely adorable! I ordered the "cheapest" version and was very happy with the quality. The little puppy prints on the back of the cards are a nice touch."

Date of experience: March 10, 2025
Florida
1 review
0 helpful votes
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Nice quality, quick turn-around
March 23, 2025

I ordered shirts for an upcoming group cruise and the printing and quality was exactly what I had anticipated. Nice shirts, good pricing, and a quick turnaround time. Great experience.

Date of experience: March 13, 2025
New York
1 review
0 helpful votes
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High quality cards
April 15, 2025

My clients love my new business cards, they are high quality- thick, good image quality and vibrant colors. I love them! Great customer service, Zazzle followed up twice to make sure I received my order on time (I did) because the delivery driver for UPS did not mark the package as delivered.

Date of experience: April 5, 2025
Arizona
1 review
0 helpful votes
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Zazzle to the rescue!
January 2, 2025

We were heartbroken; it was just a week before Christmas, and somehow we had neglected to create an RIP ornament for Mabel, our dog who had passed on during the year. It was something we talked about but somehow it never happened, and we were decorating our tree. My other half said, "Well, we'll just think of her," but I wasn't ready to give up. I got online, and within three minutes, using Zazzle, we had an order in for a two-sided coin-shaped ornament for Mabel, complete with some lovely, personalized words, and a fantastic photo of our girl. The process was simple, the experience fast and painless. Thank you so much!

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
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These business cards came out outstanding!
February 22, 2025

I was invited to a wine tasting networking event and I needed business cards. Zazzle was my best choice. They provided the right texture, font, and fast delivery. I will recommend Zazzle 100%.

Date of experience: February 12, 2025