Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I have ordered invitations from Zazzle before and they were fine. However, I ordered customized plates and bowls for my granddaughter's 3rd birthday party. It was stupidly expensive but I was wanting to splurge a little. $64.00 for 40 plates and 64 for 40 bowls and not free shipping offered. So I spent 151.00 which was extreme but anything for my only grandchild. They arrived today and though the design is adorable, the plates and bowls are flimsy as they can be. We will not even be able to eat food off of the plates. They are about the quality of the 100 white paper plates you get at the store. The bowls are slightly better but the price is ludicrous for the terrible quality. I do not recommend buying personalized plates or bowls, the quality sucks and they are ridiculously expensive. Do better Zazzle. I have a total waste of money on my hands.
Created a custom mug for Mother's Day. It was very easy to upload photos from my phone and arrange them properly. Shipping was extra fast and arrived just in time. Product looked exactly like the digital preview. Highly recommend!
I had forgot about it. When I opened it, I was amazed at how nice it came out. The pictures came out glossy, and the whole thing was really nice. It's a birthday gift for my brother in another state, so I am anxious to send it to him. Very pleased with this product.
I was able to order this for my wedding seating chart last minute and with expedited shipping, it came on time and exactly as pictured. Very elegrant and easy to read!
Love it thank you so much. Wasn't expecting to get so many. I thought that they came 25 a box. Highly recommend
I used zazzle to create custom invitations. It was incredibly easy but i'd advice to look very closely to the designs as there will be small watermarks you may not notice.
The custom stickers I ordered looked better and were better quality than I expected! Perfect for a water bottle or anything else that might get wet. Vibrant color and clarity, too!
I have ordered my husbands Business T-shirts several times. Not only are the delivery times prompt, but most times early. And the consistency of the product has always been spot on!
Easy to create me own design and it didn't cost me nearly as much as other sites. I love this and the results and will definitely be using zazzle for everything.
Easy to customize a sign for my nieces Bridal Shower! Professional printed arrived on time and in excellent condition. Was the extra special touch I needed for this beautiful day.
I recently tried Zazzle for some new wardrobe pieces, and I'm genuinely impressed! The variety of designs is incredible—there's something for everyone, from quirky prints to elegant, minimalist styles. The customization options are also a big plus, allowing me to add a personal touch to the pieces. The quality of the fabric is decent, and the fit is generally true to size. I appreciate how easy it is to create a unique design that reflects my personality. Plus, their shipping was faster than I expected, and everything arrived in great condition. If you're looking for one-of-a-kind, customizable clothes with a bit of creative flair, Zazzle is definitely a great option!
For some reason, there was an extra line that made no sense in my greeting card, but it was too late to re-order so I just crossed it up with a pen and sent it. Disappointing.
Hello Bryan,
I am so sorry to hear about your card order, that is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty
Very pleased order of Snoopy mug arrived on time and was appreciated by my friend. It was for her birthday gift, and I liked how different it was to have Snoopy riding a bicycle.
I was able to get the exact design I wanted and the exact layout and in such large quantities. Now our ministry can really kick off. The delivery was way sooner than expected too for standard price.
I wanted personalized invitations for our sons Confirmation. These were perfect. Stylish and masculine. Everyone who received their invites told me how beautiful they were.
Quick, easy, absolutely adorable! I ordered the "cheapest" version and was very happy with the quality. The little puppy prints on the back of the cards are a nice touch."
I ordered shirts for an upcoming group cruise and the printing and quality was exactly what I had anticipated. Nice shirts, good pricing, and a quick turnaround time. Great experience.
My clients love my new business cards, they are high quality- thick, good image quality and vibrant colors. I love them! Great customer service, Zazzle followed up twice to make sure I received my order on time (I did) because the delivery driver for UPS did not mark the package as delivered.
We were heartbroken; it was just a week before Christmas, and somehow we had neglected to create an RIP ornament for Mabel, our dog who had passed on during the year. It was something we talked about but somehow it never happened, and we were decorating our tree. My other half said, "Well, we'll just think of her," but I wasn't ready to give up. I got online, and within three minutes, using Zazzle, we had an order in for a two-sided coin-shaped ornament for Mabel, complete with some lovely, personalized words, and a fantastic photo of our girl. The process was simple, the experience fast and painless. Thank you so much!
I was invited to a wine tasting networking event and I needed business cards. Zazzle was my best choice. They provided the right texture, font, and fast delivery. I will recommend Zazzle 100%.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hello Stacey,
We are so sorry to hear about your paper plates and bowls order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.
We look forward to assisting you further
Thank you,
Kitty