I ordered a few items from Zara 2 weeks ago. 2 of the items were fine, but the 3rd, a skirt, was in poor condition and extremely tiny. I made my return request 20 minutes after receiving it, and shipped it out an hour later. Customer service called and said I would not be getting my refund as it "looks worn and damaged". I had to call them twice since to explain that I could not have possibly worn it as I returned it within the same hour I received it. Apparently they're doing a "review" to decide on whether or not I'm a liar. What kind of business is this? They now have both the skirt and my money. It's like I paid money to feel angry. I've never encountered such poor customer service standards. The second woman I talked to even got aggressive with me. How about just giving me my refund? I'm never shopping at Zara again and am letting all my friends/family know not to as well.

Zara has some beautiful things. First off i never buy anything full price there. I'm always lucky to catch a good sale. However the quality of the clothes can be iffy at times and the sizes are not consistent. I'm a tall girl, 5'9 and wear from an L to an XL. I'm lucky to find some outerwear, tops and dresses to fit my frame. I wish that they were more realistic with their sizes because the average girl would like to look nice and rock their fashions. We are not all fortunate to be 6'2 and a size 2

I ordered multiple items and returned one dress which was too small. ZARA returned to me without refund saying it smelled of perfume. Tags intact, never worn, no smell! I had the dress on for aprx 3-4 minutes.
Customer service said nothing they can do. My guess is the dress went on sale and this is why a refund was not issued.

Yesterday I purchase over $300.00 worth of merchandise. The sales clerk asked if I wanted a bag? What? Of course I need a bag to carry my clothes. I was appalled! They proceeded to charge me for the bag. It was only. 10 cents, but this isn't okay! All the years of my dedication. I assure you this is not okay!
They will continue to lose business if this is how they thank their loyal customers!
Kathleen

I finally received the lime green bodysuit I ordered from Zara, and even though it took longer than expected, I'm not too bothered because it looks just like it did in the picture. The fit is spot on—it's my size and it really suits me well. So, all in all, I'm pretty happy with it!

I bought a coat online for my daughter Xmas pressie. Unfortunately when she tried it on it still had a security tag attached. We had to drive 20 miles to have it removed only after hideous service in store where we were asked to leave with the tag attached as they refused to detach it without a receipt. After demanding to see a manager they removed the tag. I contacted their customer service and can not speak to anyone or write to the company but had to liaise via a chat line. Eventually someone did contact me and left a message offering 10per cent off next purchase but no details of how to organise that. A voucher covering petrol and parking costs would have been acceptable but zara obviously do not care a about customers and for that reason I will never shop there again. Someone at zara needs to take account of these reviews and make drastic changes. Never again!

I bought a sneakers from Zara to wear it on my vacation, it was good size, but it wasn't good quality it hurt my feet all around, and a lot of infection and blood came out from my feet. I swear I would rather walk with no shoes better than I wear it, it made my vacation with too much pain. I spoke with the customer service they said they can't do anything what quality we are buying this is last time I buy shoes from Zara. I am not finding my money on the street.

On-line shopping with ZARA is amazing. Very quick delivery, I also chose the Standard Delivery and it arrives the next day. Items are carefully and nicely packaged with some quality coloured-paper.

Clothes and especially the perfumes are great! However, I wish ZARA did Student Discount so I could use it. Clothes are expensive at ZARA but they're amazing quality, and when they do sales it's always great stuff and crazy discounts! I got a t-shirt from £39.99 to a £9.99.

I gave my mother a mother's day present from zara. They told me returns/exchange within 30 days. My mother went to exchange the present but could not find her size. Unfortunately zara does not give store credit. Not only that, my mother was not even able to exchange without my credit card even though it was a gift. Will never be shopping here again, terrible place to give someone a gift knowing they will be stuck with it if it doesn't fit or isn't there style because of their terrible return/exchange policy!

Well, it's a pretty good mass market store. If you need to buy something for your outfit and if you want to look fresh and modern, then you can come over this store and find something up to your taste.
For sure, the quality/price ratio of sold apparel here is on a good level, I mean you won't have a feeling that you overpaid. That's why I respect such mass market stores and this one as well.

I bought a blouse from Zara that tore the first time I wore it. I handled it with care and had not washed it yet and it was so flimsy it tore within a few hours of me putting it on. When I contacted Zara, not only did I have to follow up with them several times in order to get a response but they refused to let me return the item or take responsibility for their shoddy product. Horrible customer service--what harm would it have done to them to let me return a $20 blouse?

What has happened to Zara?!
I literally check everyday to see if there's a new editorial for Zara's online page…. So today there was and ……Ugh! Looks like "Gap" has taken over Zara. What the heck is going on?! I used to love the edginess and creativity of this brand, now I'm just so disappointed. My wardrobe is literally 90% Zara but looking at what's available online, I might as well just go to J. Jill or Banana Republic to get the same thing, and I'm NOT going to do that. I'm not sure where I'll shop from now on. Zara used to never disappoint… as far as modernness and really edgy design, now it's a complete yawnfest. No personality in any of the design. Just really playing it safe and blah.
And that's at least for the last three or more years. Is there a different creative director or what?!
I'm so disappointed.

If this company has any 5 stars it has to be because owners are writing them. I too purchased 8 items online and have been waiting 3 weeks and still no package. They refuse to give me my money back. They just repeat scripts. Its like they There is no such thing as service here. They just take your money. Its like the whole purpose of the company is to stress people and cause suffering like it some kind of "lets see how msny folks we can make crazy" experiment. I called my bank and the bank is taking care of it. They are not living up to their end of the contract of exchange money for items purchased so the bank WILL dispute it. This company will be bankrupt soon. Mark my words. It cannot last with that kind of service.

Absolutely horrible customer service! Long story short, a Zara store overcharged my friend (in Berlin Germany), then refused to pay back the difference and said she'd have to pick up the money at the store at the end of the day (10 pm a Saturday) IF they'd made a mistake. Now, it was a busy day and it's completely understandable that the saleswoman made a mistake and we wouldn't have made a fuss about it (and I wouldn't write this bad review) if they'd been nicer from the beginning. They didn't apologize once and they just presumed that my friend was lying. Then they first refused to make a wire transfer but in the end said they'd do it (again, IF my friend was telling the truth after they'd checked their books at the end of the day). VERY rude. Zara now lost two long term customers for 30€ (the amount they overcharged) (also, I will be telling all my friends about how horrible the customer service is). Now, let's just hope my friend gets her money back...