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Zapaka Reviews Summary
The company has garnered mixed feedback, with some customers expressing satisfaction with product quality and timely deliveries, particularly regarding specific dresses that fit well and met expectations. However, a significant number of reviews highlight serious concerns about customer service, including unresponsive support, misleading return policies, and issues with sizing accuracy. Many customers report frustration over delays in refunds and lack of communication, leading to a perception of the company as unreliable. Overall, while there are positive experiences, the prevailing sentiment suggests a need for substantial improvements in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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When I had a question, the customer service team was quick to respond and very helpful.Thanks for everything.
This company's customer support is fantastic. They helped me find the perfect dress and answered all my questions. I couldn't be happier!
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
The customer service was fantastic, and my dress is absolutely stunning.
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
I had a wonderful time shopping for a dress at this company. The staff was friendly and the selection was great and I found the perfect dress!
Hi ，
Thanks for your review! It's great that you love Zapaka - we love you, too! I'm so glad that you were satisfied with your Zapaka purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day!
ZAPAKA
The packaging was minimal and Eco-friendly, which I appreciate. Bonus points for being sustainable!
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
Do not order from this company! They are a fraudulent business. I wouldn't even give them 1 star. No refund given even when I asked before they shipped the dress. This company is a disgrace, instead of a refund they offered me 10% of the next dress and to keep the dress. How shameful, as customers we are entitled to a refund within the time requested ZAPAKAUK*******. Stay away from this company and buy from somewhere else
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is service@zapaka.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Zapaka Customer Care
This company goes above and beyond in terms of quality, style, and customer service. I'm a loyal customer for life.
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
This dress company offers high-quality, elegant dresses that are perfect for any event. I've purchased several dresses from them and have always been satisfied.
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
I ordered a dress from this company and was impressed by the quality and fast shipping. It's perfect for my event, and I can't wait to wear it!
Dear customers,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
The available colors for my dress were so unique and beautiful. It was hard to choose just one!
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
The prices of their dresses are incredibly reasonable, especially considering the quality and style.
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
I love that I can dress this up or down for different occasions. So happy with my purchase!
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
The dress is well-constructed and has held up well through multiple wears and washes.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
This dress fit me perfectly! I appreciate that the sizing was accurate, making it easy to order online.
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I found my dream dress at this company. The variety and quality of their dresses are great, and the staff is so helpful!
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Zapaka will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Zapaka Customer Care
I wore this as a bridesmaid dress and it was perfect. The color matched the theme and it was comfortable.
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
The website was easy to navigate, and the checkout process was smooth. I'm very satisfied!
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
I love the stylish and affordable dresses at this company. The quality is great, and they have so many options to choose from. Definitely a go-to for any event!
Dear customers,
Thank you very much for being part of Zapaka! We appreciate your business and hope to serve you again soon!
Best Regards,
Zapaka Customer Care
I was nervous about buying a dress online, but this company exceeded my expectations. The dress fit perfectly and looked amazing. I felt confident and beautiful all night!
Hello Customer,
Thank you for your review! Zapaka will keep make improvement with our products and service. Hope you enjoy the shopping:)
Best Regards,
Zapaka Customer Care
The dress I purchased from this company was classic and elegant, and I know it will never go out of style. I'm already looking forward to wearing it again!
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA
From the business
ZAPAKA is an international B2C dresses fashion e-commerce platform. The company mainly focuses on women's wear, aims to promptly offer stylish quality products at appealing prices to every user in the world.
Our office is located in Hong Kong and our factory is in China mainland where the products will be sent from. As one of the leading online suppliers of dresses and accessories, our products have enjoyed great popularity throughout the world. Each of our products is made strictly according to the pictures and with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to share your feedback! At Zapaka, we really do pride ourselves on quality and service, so we love to hear comments like yours! We truly appreciate your review. Let us know if we can ever assist you with anything! :)
Have a great day!
ZAPAKA