ZAP-Hosting

They are SCAMMERS. They dont wanna refund your service if it was setup already. How you can test it then? By refunding only Zap Coins? You support is horrible. I've made a ticket that got a first reply AFTER 24H. Unbelievable in 2021... And please, dont write an automated reply, you are just scamming people that want to be honest. I've tryed your "The Forest" servers and your guy Marcel caused me that 24H downtime because it had moved the machine to another server, but the cause was another one. Prepare better your "sysadmins"

This was one of the worst and cheap and cheating hosting company, where they provide not working vps servers and making money on creating ticket, once they find that they time was elapsed they take the money and cancel the ticket and you are left out with nothing on your money, and they dont re-fund and your money will be always lost, dont go with this fckn hosting company where they provide false promise and they cheat customers and take your money by providing not working servers and their support was too $#*! the $#*!

Would recommend, love the hosting. Really easy to setup, and also really nice support, and they always quickly fix my issue.

If you're looking for cheap vps, here u go! Zap-hosting is best way to use vps and customize. Im using over 2 years vps from zaphosting!

Zap had terrible customer service. Takes days to get back to you and handle a ticket unless you pay more. They double charged me and my server has broke more than three times on their end and took days to fix it. Not satisfied not happy will be changing providers.

Worst service. No advance email for next recharge. Auto extend and if you don't pay because you don't their services they do threaten you with recovery agencies. Stop using that $#*!

Vps service is great runs smoothly love it BIT... Big BUT there customer service is complete dog $#*! if you not willing to pay them extra to get a response you could be left waitin g god only knows how long it make say average time 20 min u make a ticket and in 20 min it now says 2 hours and continues to go up the more other people pay for support and you left sitting
You could class them as pay to get support

Just PLEASE DO NOT use this company. They will respond with some syrup sweet and nice response to my review here, but don't be fooled. Even when they can clearly see THEIR system messed up, and even though they took your money INSTANTLY, they will make you wait in my case over 15 hours of being tossed up and down the chain all with excuses of why it is taking so long and so forth. This place is a criminal enterprise posing as a business. They are scammers. RUN, RUN AWAY QUICKLY!

I tried to cancel the auto renewal and they said it has to be a full week ahead of time. I have a CREDIT for 122 bucks on the account and they also REFUSE to use that money to go towards the renewal. So, what is that credit going to be used towards? Very scammy to not let me cancel my account as well as not utilize money that is already SPENT for them. Avoid this company if possible as they are hosted out of the US so they have no professionalism.

The servers are all laggy and they recently leaked by data because they care more about profit than user recurty!

They are going to limit you and you won't be able to use certain resources on this website their support is straight up bs taking hours to answer you with a really dumb answer which at the end is blamed towards you. DO NOT WASTE YOUR MONEY ON THEM. They told me I have to change from windows server to linux to get certain resources working and I did exactly what they told me but when I imported my data base and my resource files into the linux there was a whole lot of problems such as GTA dealership not working, and non of the stores menus would pop up I tried to ask them for help but they kept blaming it on my esx file when I tested it out on a vis and it was working fine. If I could give 0 starts I would.

This is the best hosting I have used so far! I highly recommend it to everyone.
I recommend everyone to try how great zap hosting is!

If the server is running, it is a good price/performance ratio. If there are any problems, it's best to find a new hoster right away.

My rented root server was planned to be migrated to a new cluster on the 30th October, there was a planned downtime between 30 minutes and 2 hours. Meanwhile 58 hours have passed and the server is still not running.
From the support you only get standard answers like "We are working on a solution and will get back to you as soon as there is something new". Every day you get another "Your request is important to us, so we forward it to a colleague who can help you competently in this matter".

Meanwhile my support ticket seems to have been escalated to the management, but without any reaction.
Professional hosting looks different.

I've cancelled the service, but I'm probably forced to pay another full month. I don't expect that there will be any good offers from Zap-Hosting for me in this matter.

For a Minecraft server zap hosting should suffice. If you expect a stable root/vServer with high availability, you should look somewhere else.

Translated with www.DeepL.com/Translator

It really is very easy to access your gameserver. In addition, they have a technical service that is constantly providing personalized help.

19 January 2021 I ordered a rootserver with Zap-hosting. When it was installed and server was running it seemed the server was extremely slow and the helpdesk employee told me he would migrate me to a different host.
20 January 2021, the server was still slow and I decided to order extra memory, cores and bandwidth. After that was completed, and paid by me, it seemed my server had a faulty disk and all my data was lost.
21 January 2021, the server was up and running but was slow again and the helpdesk employee told me that he had to migrate the server to a different host. Unfortunately this didn't work and the helpdesk employee raised a ticket to resolve and 6 hours later I receive a message that migration was started.
22 January 2021, the server wasn't running and one of the helpdesk employees told me all data was lost and I needed to reinstall the server (Windows server). I wasn't happy of course but I started the reinstall through your website and it failed again. The helpdesk told me yet again you need to do a reinstall.
Now the server isn't started, they refuse to give me a new server and I need to wait for another engineer to come back to me.

This means the server isn't running for 4 days now, I lost all my work and the helpdesk employees are by far not sympathetic about my problems and when I complain they hardly apologize. I even wanted to cancel my contract but the helpdesk employee told me that isn't possible. They did offer me 2 days free rent but who cares about 2 days when the issues keep happening.

This company has nothing but issues. Whether you cant start your server for an entire day or it randomly turns itself off every several hours, or you can't even view your zap-hosting control panel for several hours at a time. It is ALWAYS something with this awful company. I even tried to ask for a refund after having many of these issues, and even after they ADMITTED to having tons of server issues and offered me a $10 voucher (What a joke) they tried to blame me saying I must have installed something onto the server I just purchased that literally only had the files the server came with on it, and they REFUSED a refund. That's right, Zap-Hosting will hold any unhappy customer hostage, so just know that going in.

The best part? Their support team was the one that literally told me I could get a refund;

"As a courtesy, however, we offer a one-time refund to the ZAP account, less the elapsed time."... and when I said "Great, yes please!", they replied back with Well actually we can't do a refund that we LITERALLY just said we could do. It would only be zapcoins to purchase more products from them, NOT a refund, which is NOT what they told me the first time. They LIED. This company blames customers, lies to them, and refuses to issue refunds for unhappy customers. STEER CLEAR of this disaster of a company.