Zalora Philippines

Pinili ko ang BPI installment payment method upon check checkout pero COD ang nagreflect. Sayang ang voucher ko.

They deliver defective products but will not refund the money to card, instead they will put in zalora wallet so you'll have to spend the money through them and if you insist to credit it back to card they will stall the revert for a month at first and then redo the process over and over again so you'll get tired of waiting and eventually give up your money. NEVER BUY FROM ZALORA. It is exhausting and you'll be the only one to suffer.

I just received my order today and could immediately tell they are fake.
Here are a few reasons why:
1. The serial numbers on the box and each shoe are different (3 distinct serial numbers in total)
2. Cheap material especially the rubber and canvass
3. The labels are randomly sewn instead of being securely placed at the center
4. Multiple stains found, logo is damaged
5. Thread on the tag is cheaply sewn
6. Thread pattern is different from the product photos

They did not even send me a copy of my receipt.
I compared the shoes that I got from ZALORA with the EXACT SHOE in the CONVERSE OFFICIAL WEBSITE. That's how I knew the differences. I already filed for return.

Don't buy their perfumes which are on sale because they are most probably stale/expired already and has lost its scent and longevity. I bought Davidoff Cool Water and that's exactly what happened. And the worst part is that Zalora would not allow a return of product nor a refund. Buying perfumes is a very risky transaction with Zalora. I advise you NOT to buy there.

I ordered for the first time 2 pairs of bandolino sandals it was size 9 but sad to say still too small for my feet. Then i requested for refund right away and have the items drop off the following day but it's more than ten days already and i don't even have a clue if i can still have my money back... please zalora do your job in refunding as you promised!

Zalora is known for expensive online shopping but cant deliver on time, its very disappointing because they're excuses is ecq, why lazada and shoppee can deliver on time even if there's an ecq, i keep on asking for an updates, i placed my order last april 4 and its already april 12 now its more than the standard time frame, it sucks im so very disappointed

I received the wrong size of my order on Saturday, June 27,2020 around 5:43pm. The shoe box was torn into pieces it looks like it was done intentionally. I immediately process the return and exchange on my Zalora app but I haven't received any update from them until now. The next day I decided to contact Zalora via email and told them about what happen the same thing no response or actions taken. On the 3rd day, I tried the live chat and spoke with the agent named Ron after I provided all the information needed the chat got disconnected. I was routed to another agent and started all over again. Poor customer service! I will not recommend Zalora to my friends and family. By the way, I have a proof since I took a picture and a video of how my order looks like when I received it.

I purchase a shoes last 11/11 and put the discount code but unfortunately they collected the full price of the shoes right away so I cancelled my order in an instant after I checked the charges. They said it will take 3-45 business days before the money will reimbursed to my bank. But ITS NOTW JANUARY AND I NEVER GOT MY MONEY BACK. THEY DONT RESOND TO ALL MY EMAILS, THEY DONT ANSWER MY PHONE AND YET IT COST ME A LOT MONEY TO CALL THEIR CUSTOMER SERVICE. THEY JUST STOLE MY MONEY AND NEVER GET BACK TO ASSIST YOU. WORST ONLINE COMPANY EVER!

It was my first time to order zalora but they gave me defective items and the package box are totally devastated. So disappointed, I'm currently waiting for my last order until now they still didn't deliver it and they didn't answer my emails about my return of packages. I paid the right exact amount... Zalora you should do your job very well!

I bought a pair of Oakley sunglasses which turned out to be counterfeits. The lenses developed bubbles and have become hazy making it completely useless despite it is seldom used and stored appropriately. I paid more than eight thousand pesos for a piece of junk.

Among all shops, Zalora PH continues to have the WORST customer service ever. Late deliveries, sudden cancellation after almost a month, late refunds, can't even use the refunded amount in wallet which results in an order error, very UNRESPONSIVE cs, not available in their specified time, they don't bother reading customer emails for weeks and ignores most of them, unreliable sizing charts and measurements,

Horrible UI; glitches everywhere like can't return an item thru their app, can't order, items keep dissapearing from back even when they still have stocks, can't filter for sizes sometimes

All in all, the most unprofessionalshopping platform. I hope they $#*!ing burn for the hours they made me waste trying to message a very unresponsive cs and shopping only to have them cancelled or error

I bought a Jabra headset with them to use for my ESL work. After going over several reviews online I finally thought of buying one and since I had a good experience buying a bag with them before I opted to go with Zalora one more time. But after receiving the headset and trying it out, to my surprise and dismay it cannot even SUPPRESED NOR REDUCED any background noise, so I returned it to them the following day. Then it took a while and finally an email saying they already have my returned package, then the recent email I received after a few days did not even give me any proper resolution, and worst he closed the ticket. My money is with them as well as the item. So I opened another ticket again with the previous details, the next CSR is very kind enough to be overly sarcastic to even say that "It is impossible to get 100% noise cancellation even with headsets worth 25,000 and up". Hell, girl, it is not the right time for you to say things comparing expensive items to just entry-level items that I bought! That is also one of the reasons preventing me from buying higher priced products because it might be defective and won't be able to do even NOISE REDUCTION. They wanted to return the same item to me that IS NOT FREAKING WORKING AT ALL. I needed a headset not just for a normal day kind of music listening or calling but for professional work. It seems that this company's CS doesn't even know how to properly work or answer customer service concerns, they lack empathy and a sense of urgency as well as comprehension of what the customer's underlying concern is. Very incompetent, and unprofessional and don't really care about their customers. I'm not going to be surprised if this company will slowly dies out soon because of not caring about the source of their income, us, the customers.

My order was not intact at all, lacking one item, How would that happen?
Can someone please answer my query, this is my order number *******.

If I can give them zero star. Waal ako refund na nareceive sayang ung pera pinaghirapan ko sad lang. I will update this review of magrefund cla sakin.

Their return policy sucks. You cannot return an item that you just received and not even tried.

Their app crashes everytime you click on "return", it will redirect you to login again although you are already logged in.

The nike that I took from you is fake. I did not pay 1600 to fool me. I will complain to the police if you do not give me or give back my money, Remember how much you've got to be deceived people, You also get the scams you do.

They are not responding ahout my return items. More than 2 months. Sending them 20 emails. Never buy from them again!

What a scam and a waste of time. After ordering, my payment was tagged as "pending." I received an email from them that they needed to conduct verification on the payment by... guess what... asking for my SOCIAL MEDIA account. #1 what is the connection of the payment with social media? #2 my social media account is private. What can they establish from that? #3 this request is very suspicious. Stay away from this platform.

"To protect the interests of our customers, we need to conduct internal
Security verification to ensure that they have been authorized by the
Genuine cardholders. May I know the best time to call you within the
Next 48 hours?

You may also send us a link to any of your social media accounts to
Help us speed up the verification.

I can personally assure you that, as ZALORA is PCI DSS approved and
Fully compliant with the Data Privacy Act, all information provided
Will be used solely for documentation purposes and will not be stored
Or saved anywhere on our databases."

I ordered birkenstock and bags, and recieved it. OmG! 110% fake, class A!
Ordered for refund, zalora costumer service keeps on promising to process my refund, until almost 20 days. No refund yet! Please do. Not.be possessed by their unlimited sale...

Paid, never got the item. Don't trust zalora they will just get your money. Customer service sucks, can't do anything.

I PROCESSED MY REVERSAL OF REFUND LAST AUGUST. ONLY TO FIND OUT "ASSOCIATE MAE" DIDNT PROCESS IT. THEN FF UP SEPT. THE ONLY TIME THEY WILL PROCESS. AGAIN WAITED FOR 30-45 DAYS. OCTOBER THEY ASKED ME TO GO TO BANK. THEN NO FLOATING MONEY. AGAIN FF UP AND SAID WAIT FOR 30-45 DAYS. NOVEMBER ALREADY, STILL NO ACTION. ALWAYS MISLEADING. ALWAYS ASKING ME TO WAIT. MAYBE NEXT YEAR. OR WORST NONE AT ALL. I GUESS THATS WHY I DONT HAVE ME REFUND CAUSE THEY REALLY DIDNT PROCESS IT..

At first, i was impressed with the item i got. But when i ordered levi's jeans i suspected it to be fake because of the zipper brand(IDEAL is the brand not LEVIS or YKK)so i bought another pair and its really not genuine.the levi's jeans i thought it was authentic turned out to be fake. This time the red tab at the back right pocket has no levi's name on it. See the pix. Beware of this online flatform though you can send the item back for free shipping. Still a waste of time. Trust rating is negative. Goodbye zalora.

I ordered in Zalora during their 12/13/20 sale. It was the first time I used the app. I didn't find this particular Hollister top elsewhere so I had no choice but to place my order. I was unaware that there is No way to see the progress of my purchase, or chat with the merchant just like in Lazada, Shein, Shopee, Newchic,
Etc. It is now 12/20/20, and I am very worried that this expensive top will not be able to make it this Christmas. It was intended for a gift. I will remove this app as soon as I receive my order and will never again order nor recommend Zalora to my friends. Horrible experience!