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Yves Rocher has a rating of 1.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Yves Rocher most frequently mention customer service problems. Yves Rocher ranks 1203rd among Skin Care sites.
I've been a customer for almost 40 years. What keeps me coming back? High-quality products at decent prices, free products with my orders, a wide variety of items, easy ordering, quick shipping, fantastic customer service. They use organic, natural products they grow, to make a smaller environmental impact. They have a firm commitment to reducing packaging and offering recycleable containers and refillable jars. Bottom line: they are a great company, with products that really work.
This is one company that doesn't care about customers. My orders came after 13 days (long wait) and one of the products was received in a damaged container, simply because of poor packaging. Several bottled products were dumped in a big box without cushioning. Called customer service helpline many times the whole day until finaly someone answered. I was promised to receive a replacement for the damaged goods. I followed up with them via email but all I received were several blank messages. What a way to treat customers.
I have been ordering from them for some years now and was glad when they returned to the US after shutting that side of the business down for a while. They have got to get it together when it comes to the mailings that they send you and then trying to place an order online using those mailings. Products are not there, the free gifts that you get are different than what was in the mailer that you just got, it's just extremely confusing and difficult to use. When you email them with questions, they do respond within a day, but their responses really don't match your query. Probably because English is not their first language. They really need to get on the ball with this process. I tried to use the Pay Later option on an order. Three weeks after I placed the order, I received a letter in the mail telling me that the pay later was not approved and to call them with a credit card. Really? It's 2020 and they can't email or text you so that you can respond immediately? By the time I responded, most of the products I had wanted to order were no longer available, as a lot of the items seem to change frequently. If they could get this together, it would be a great company!
After another 3 weeks my replacement bottle of shampoo arrived... with gifts.
I was surprised and give my review 2 more stars
My customer number is *******. My last order arrived after 4 weeks. Sloppily packed and the shampoos were covered in guck because one of them opened. And the mess all over the place. They just pack it without buffers and very flimsy. I called them and complained. I was promised one replacement bottle which never arrived. Last order for me and I was a customer for many years
Ordered something online on a Sunday and waited for it to be shipped. Never gotten an email so when I called to ask about my order, the rep said that they didn't process it yet because an item was out of stock. Well then, why didn't they simply email me to say that instead of finding out when I called them 4 days after? Anyways still waiting for an email saying that my order is being processed. Fyi, it's 6 days since I ordered, wtf. I though aliexpress was super slow but I always think China online stores take forever. Never thought a Canadian/French online store would be super slow too. Tip: If you plan to buy something, better order 2-3 weeks in advance. I'm just frustrated because this was supposed to be a gift for Mother's day. Yvesrocher you're an unreliable store. Better improve that shipping and order process better. Otherwise you will lose customers.
I have been an Yves Rocher customer for many years and absolutely love their products, particularly their face creams.
The issues have been in ordering the products over the last 2 years. As there are no stores in the UK, you have to order online or by phone. Unfortunately every single order placed over the last 2 years has been beset by issues whether ordered by phone or online in that they just don't arrive.
Ordering on line you at least get an order confirmation so that when you chase up where your items are they can at least sort it out and get them sent to you. Ordering by phone, you are simply told there are no details of you ever placing an order.
This hasn't happened just once or twice. It's been every single order over the last 2 years. Sadly, the fantastic products no longer make up for the shocking order system failure and I am now trialing other products which are easier to source.
I have acne. Been using the pure calmille cleaner and toner for a while but saw little improvement. Wasn't that bad though.
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