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Here’s what consumers have asked with answers from Yves Rocher staff and previous consumers.
Unfortunately, we are now into 2019 and Yves Rocher's product quality has seriously declined. I question their use of the words "natural" and "botanical". Perfumes don't last for more than 10 minutes. Their shipping and packing is now shameful; I have received more missing or damaged products than I care to mention. They have no customer service now for online purchases. They either totally ignore you or they never offer to make things right. They should not be allowed to sell here in the U.S. in my opinion.
Yves Rocher changes its GWP offerings once a month whenever the promotions change, usually at the end of the month or rarely the beginning of the next month. The first free gift is available with a $10 purchase and the second with a $50+ purchase. Shipping is free after you spend $ 35- $40 online, or $45 with a catalog order. Sometimes you can get extra free gifts or free shipping at a lower minimum purchase price with a limited time online code. During seasonal and holiday promotions, extra $$ off or % off discounts are usually offered.
