YouTubeReviews 1,222

So I went online and bought about $200 worth of clothes in the beginning of May 2015. The order was separated into three different shipments because some had to be back ordered, which I knew. But what I didn't know was that they only charged $78.95 to my card and I later found out that they were wanting authorization to charge my card again in June. I thought that when I placed my order that they would have taken out all the money. I can no longer afford the order that they didn't charge me for. I buy myself clothes once a year with my taxes and now that its gone I cannot afford to buy the rest of my clothes because they didn't charge the full amount at the time of purchase. I am very disappointed and this is not the first problem I've had with them which makes me sad because I like the stylish clothes but I don't know if I will shop here again. Very disappointing.

BUYER BEWARE OF ALLOY APPAREL. Placed my first order of multiple items recently. Was very disappointed by the quality of the clothing. Returned 3 items (wanted to return all of them but I was trying to be nice!). They issued me only partial credit for my returns and, worse than that, despite my request that they put the refund on my credit card, they issued me STORE CREDIT instead. After 2 unanswered emails and 2 phone calls, they tell me the reason for partial credit and only STORE CREDIT is because the items I returned were damaged somehow which is an outright lie. I tried the items on once and returned them with labels attached. I order from a lot of online and catalog clothing merchants and had come to take for granted they could be counted on to deal honestly with customers. Wrong! Buyer beware of this racket called Alloy Apparel.

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I have ordered from Alloy three times in the past two months. They have lost TWO OF THE THREE orders. Same routine, I call them, they check the order number from the confirmation email, and state they have no record of my order. I'm sad to have to stop ordering from them, as they have a great selection of tall sizes, but they seem to have no explanation as to why these orders continue to get lost. Moving on to the next- suggest you do the same!

I have been a shopper of alloy clothing and shoes for about 5 years now but recently I had such a bad experience with getting a return processes I will no longer shop with this store again. I returned a item in March and I didn't get a credit back until the end of May and they didn't credit all my money back. I was also upset because they never sent any notifications saying that they received my return or was going to refund my money... Very unprofessional

I returned some items because they did not fit properly. My account was credited for 126.04. I then reordered new items to continue business with this company. I also added 14.75 to cover the difference of my items= 140.79. I received 3 items totaling 88.70. While waiting over a month for these items to be sent to me I called to make sure I was still getting them. They told me that these items were discontinued and they were gonna issue a check for 31 dollars and some change. CUSTOMER SERVICE WE'RE RUDE AND HAD ABSOLUTELY NO IDEA OF WHAT CUSTOMER SERVICE WAS. There was no empathy for the customer who only hoped to receive what she ordered only to find out that they no longer carry these items. No courtesy call nothing. Just an idiot trying to out talk me on the other end. NEVER AGAIN!

I absolutely love this company and never have any issues. Every order I place is shipped the same day or next, and my discounts always work on my orders. I LOVE how they always offer free shipping (since I have a shopping problem) and I love how there is always a discount sent to my email every day.

The clothing is such amazing quality. This is the only place I order my jeans. If I have any issues with my order (and I've only had one), the customer service is very professional and friendly, and truly make me feel valued as a customer.

I find it amusing everyone else has such bad customer service here... It sounds like these customers just want free stuff!