Your MechanicReviews 563

7 months after having the starter break down in my '98 Dodge Durango, buying a replacement from Autozone, being sold the wrong model, returning it for the correct one and about a week of sincerely trying to do the job of installing the starter myself before quitting and having a local mechanic do it... my starter broke down again. This time I went online to yourmechanic.com. This was Thursday, at 7pm. By 9:30 am on Friday everything was done. I set an appointment, their guy brought the part, took off the old and installed the new. I watched tv while he did the work. Something that had previously turned into a saga laced with betrayal and conflict was taken care of before I had a chance to worry, and the price was right. Amazing job, couldn't be happier. 5 stars, killed it...

If I could give a negative infinity star rating I would. This company is a complete scam! I submitted a request for a quote and was immediately contacted by one of their mechanics. We set an appointment and he came to do the repair. Everything was fine until it was time for them to honor the warranty. Now, I'm being told my repair was a "side job", the recpeit I was provided isn't proficient and the mechanic no longer works for them, (BIG SURPRISE). I'm stuck with no vehicle after paying $475 for a repair. I'm telling anyone that will listen & looking into legal action! HELLO CHANNEL 5

I found/hired Rick through Yourmechanic. He was very professional and easy to communicate with. I was unable to be there to drop off my key but left it for my girlfriend instead. He replaced my brake rotor/disc and explained to me what else would be an issue in the future which I appreciated very much. He even gave me recommended service for next time along with a quote to book it. Very easy to talk to when asking about what was wrong with my car. I will definitely recommend booking him!

Seriously. Excellent service. Although my mechanic showed up a little late, he kept me informed and updated on his ETA. When he showed up, he was quick, professional, and best of all trustworthy! The dealership told me I needed to buy a whole new part where as John told me all I needed was to have the part cleaned out. Based on previous experiences I simply do not trust mechanics. Ive never had one not try to upsell me on something. I went to the dealership the next day for routine 100k maintenance and surprise- they were no longer trying to sell me on that repair. Of course they found a cool couple thousand dollars of other things to replace. No thanks, Im sticking with the convenience of service of YourMechanic.

Mechanic arrived nearly 7 hours late.
Mechanic misdiagnosed the problem. He'd suggested having my ECU tested by third party on E-bay. That cost $90 to discover there was nothing wrong with the ECU, plus a lot of time (shipping, processing, receiving).
I opened a case with YourMechanic Customer Service. My intent was to have them at least send out a tech who was better qualified who could properly diagnose the problem. Seems they gave up on me as they have not responded to my latest contact for over two weeks.

I needed a prepurchase inspection for a car one thousand miles away. I was blown away by the thoroughness of their standard check list. Then, to top it off, I received a phone call from the mechanic who performed the inspection. He was courteous, patient and very knowledgeable. He amazingly took the time to go over verbally just about every single item on his check list. It must have been about 30 minutes before he finished with all my questions. Bravo, Nicholas, my mechanic from afar.

I scheduled an appt. 2 weeks advance, I ask for the day off so I can be here. The mechanic cancelled on me and wanted to reschedule. I rescheduled a few days later to be cancelled 3 times in one day. One mechanic said he didn't have the tools to replace the item. I did half of the work with the tools I had. What tools do you need? If you need oil put in your car or your windows clean don't forget to provide the funnel or windex. Im clueless why a mechanic wouldn't have the tools to fix it. Come on. Mechanic crying about it might rain that day of service. Funny. I did half of the work in the snow.

If I could rate this company a zero, I would. The mechanic called and said the parts weren't available and he would come out around 11 or 12. Then I call and was told the parts still weren't available and the mechanic would be here at 5. Then I received a call saying the mechanic wasn't available at 5 and needed to reschedule for 8:30 tomorrow morning. Sooooo, the mechanic is at work, the CSRs are at work, but I am stuck at home because they don't want to work? DO NOT GET INVOLVED WITH THIS COMPANY!

"Although I have confidence in my local mechanic, I could not afford their quote to fix my car. I was looking online to see what was involved with fixing it and found the "Your Mechanic" link and checked it out. I had a bit of concern, being a woman, about possibly being taken advantage of financially AND having someone come to my home to do the work (one reason I had my brother here). Gary R. Arrived for our appointment 15 minutes early (appreciated). He evaluated the issues with my car and fixed them quickly and completely. He knows his stuff! My brother, Nick and I both appreciate Gary's professional, but friendly and courteous manner, besides his automotive skills. Ladies, this is a mechanic and company that has proven their reliability to me. Their fees are reasonable and you are not over-billed for the parts either. I checked. :D And then there is the 12 month, 12,000 mile warranty... Thank you, Gary and the Your Mechanic team. I will be recommending (and using) your services in the future. May God bless you for your integrity and desire to help others."