Your MechanicReviews 563

This business have no professionalism. I have a warranty claim opened by their mechanic and myself that the reported issue is not yet resolved. I have requested refund and no one is responding to my email. I paid more that 600 to replace oxygen sensor and brake pads to fix check engine and brake issue. You mechanic was not able to resolve problems reported on the car. And they are not responding to emails to *******@yourmechanic.com. I WILL NOT RECOMMEND THIS BUSINESS to anyone with European cars. They do have skills for those cars specifically in Sacramento, CA metropolitan area. I am stuck waiting for their warranty claim request so that i can get my car smogged for registration. Very unreliable and unresponsive. Stay Away. It is hard yo get appointments with mechanics it sometime take week. 3 times your mechanic cancelled the appointment as mechanic was not available, which was available while booking online appointments. My appointment was 3 day in advance and i received a call a day before to cancel. Please do not waste your time trying to schedule appointments as if your issue is jot resolved you will be stuck wiyh warranty claim. Very bad experience.

What should have been a simple appointment and service by this company turned out to be a nightmare. I waited for the mechanic and was told after the scheduled time that he was unable to make it, that i should have read the text he sent me. When they finally 5 days later they finally sent the correct mechanic out, he did not have the parts or complete understanding of what was to be done. He evaluated my vechile and I was told to make another appointment only this time with a completely different mechanic. The only individual who I had a clear communication with was a young man named "Paul" with clustomer service. I was please with the correct Mechanis they sent out, but they insisted on changing it with another. Clearly this business is not yet orgainized nor do most of the customer service individuals have people skills. You really don't know who to believe and or what they tell you. The only reason I gave it a second try was because of "Paul". I would not use their service nor recommend it until they organize their service and asign the same mechanic. They should contact "Bask.com" formally "Itok.com" and take lessons on customer service and product knowledge.

"I am completely blown away by the great superior quality of Eduardos professionalism, self-sufficiency, and speed of services. It is impressive and a rare occurrence to be so satisfied with performance of services. Rest easy when booking Eduardo because he is a man that will get the job done beyond expectations. Provided clear concise communication on his work and assessed and reported a health check. We will book him to follow up on the vehicle when next maintenance is needed and all other vehicles we own when next needed. Sleep easy knowing youre booking the best of the best with Eduardo."

I was quoted $2495 dollars to replace a throttle body, when it was only a vacuum leak. The mechanic literally spent 15 minutes for a $70 inspection fee and I was originally told it was the power steering pump -- which I knew was not the case. The other 15 minutes was spent with him on the phone talking to another customer. After insisting that he check once more, he found the vacuum leak, but then insisted that I needed a new throttle body for $2495?! DO NOT USE. This service is only good for oil changes and even then, I'd be wary. You've been warned.

Awful experience. Stay away. You will be fleeced of your hard earned money. Total scam. Bait and switch of their services provided.

Ruben Has a great personality very easy to talk to. He texted me if he could come earlier which I was grateful for. I was able to watch while he worked on my car. Cant do that at dealer or repair shop! Mechanic came to my house I was not without a car and didnt have to wait days or rent a car when it goes into the shop. Fixed the issue with my car, gave me a list of things I needed. Rebooked for thhe next appt. On line. I would recommend Ruben for his personality and workmanship. Bill has to be okd on line before they actually charge you. Love the convince!