Yola

There is no information on your site which would help us to cancel our online store. We don't need it, it's not being used and when people use it they choose the wrong options. We have added contact pages and will deal with the clients directly. We now need to cancel the online store.

If it was possible to rate it "0", I would, because it's totally useless. After you get through the initial steps: registration, choosing a template, adding text and pics, which takes time, you start to see the problem: nothing works beyond the pre-built template. You CAN'T customise.
Support sends you the same instructions that already led you nowhere. You make a screen video where you do EXACTLY what they say and showing it DOESN'T work, send to them and receive a response offering you to PAY for a subscription in order to get help.
QUESTION: Why would anyone pay if even the basic version of their template does NOT work? I would ask that question, if I were you.

We signed on with Yola.com in 2007 and to this day it's the best business decision possible for a company our size with our needs. There have been times where we looked elsewhere, but soon realised that we're getting an amazing deal with a lot of flexibility other companies just don't choose to offer at the affordability Yola offers. And we're pleased that they are expanding and trying new features to offer us. But, the best part of this process is they are asking their clients to be a part of the decision process instead of just throwing templates at us with no say-so. Admittedly it is taking a bit more learning to get into the new swing of things, but that's not an issue thanks to their extremely responsive customer care team. We are in the newspaper publishing industry and Yola is the perfect solution for us. No matter what industry or retail you are part of, overall we enthusiastically recommend Yola to anyone looking for a pleasant and cost-effective change from many overpriced providers that offer exactly what Yola does.

Terrible. I would give it a -10 if I could. No customer service. I am seeing 3 different charges in the same month & I don't see any fees on their web site that match these charges. I can't reach them via email or phone. Stay away from a business that won't provide a way to ask questions about charges. I am reporting them as fraud to my bank!

I have cancelled my website and still been charged 3 years in a row and they continue taking money DO NOT GIVE THEM CARD DETAILS! Every year I cancel and every year they continue to charge me so angry now

Can not get action I email. Having been waiting for months to receive a transfer key to try and move to another provider. They say email is not verified or do not respond at all. When we tried to change or cancel charge card it was very difficult to get anyone by phone or email. They make near impossible to cancel your service without losing access to your domains and your data. The current site is nancyandcharlesestatesales.com and another is estatesalesandservices.net. The email to respond to is *******@gmail.com and I manage the site and my email is *******@gmail.com. It is our intent to contact the attorney general if we do not get a response with the transfer key. They say it will come from an company that is called OpenSRS/Tucows but then say it might go to spam or junk so check those areas.

Get a bill to renew domain, once you click submit they sneak an extra charge of $90 in. Never inform you before hand. Refuse to refund. They removed their telephone number so you can't call. Tell you to contact through support. Don't respond til the next day and still tell you no refund. Found the number for the VP of Customer Service and she isn't returning my calls. I filed a case with BBB. I think if enough of us get together we can file a lawsuit on them scamming, fraud and stealing money not to mention ignoring requests.

The removed their phone number so it is impossible to reach anyone. We paid $90 for the supposed "Gold Service" and I have been trying to speak with someone for over 4 weeks now. They never respond. Suddenly a completely different person emails me telling me the original lady I was working with is no longer there. Hmmm, wonder why! He continually lies to me telling me that he has tried to call me several times and has left voicemail messages, however there are NO calls from anyone at YOLA, nor are there any voicemail messages. The site is difficult to use, and a big waste of time. Horrible, horrible, horrible. They should be ashamed. Working to find out who the owner is so I can report them to the Secretary of State.

I have tried to cancel for 3 years to now avail payments keep coming out of my account. They are one big Scam avoid this service_
- Buyer beware!

This site must be stop why still working they are thieves, they let you build site with tools and then sneak your money and ofc you cant do anythings with your site

Cannot figure out how to cancel my subscribtion so I was just got a bill from Yola. Didn't even know I had an account anymore (Which I was sure I had canceled) Seems like I cannot delete my account or delete my subscribtion!:-o

The website has been ok as a host, though I don't have the HTML freedom that I would like.
But they also host my domain, and even though payment for it isn't due until next month, they took that payment out two weeks too early. So now, since I will have nothing in my account to pay them with until just before it's actually due, I'm overdrawn. This is a new bank account. I CAN'T be overdrawn, or I run the very real risk of the account being closed on me. I am NOT happy with this.
So, if you pay them for anything, you'd better make sure you have money in your account at least two weeks before you need it, or you're out of luck.

EDIT:
It is now two years later (2016). Yola forced me to incur overdraft fees once more, because it decided to take payment early again (though, that's not the main reason - keep reading).
All I get when trying to dispute the early payment is "It's industry standard". Just because you think everyone else does it, doesn't make it right at all. I'm tired of hearing "industry standard". How about doing the right thing, instead of the popular thing, for a change?
Not only that, but I absolutely know that my automatic renewal was turned off - I turned it off myself. Yet, somehow, there is mysteriously NO record of my changing it to reflect that it was turned off. I had disabled it to make sure (or, so I thought) that Yola wouldn't take payment early, which would allow me to enable it when I was ready to make payment before my domain expired, but after I knew it wouldn't cause me any problems. Yola completely ignored my disabling of the auto-renewal and, as I said, claims there is no record of it ever happening.
As a result, I no longer use Yola as a host for my sites - neither my two free, nor one paid, site (which, by the way, there was, absolutely, no noticeable difference between). And I will not be allowing renewal of my domain when its expiry date comes up again, since I now have to wait another year because payment has already been taken.
And, to rub salt in the wound, after deleting my account, I've been told that to transfer my domain name to another host, I need to give permission to re-activate my account. I'd rather my domain name be bought by someone else and used for absolutely nothing, than to reactivate an account with Yola just to transfer it.
I very seriously hope I never have to deal with this company again.

The YOLA scam - they get you on sneaky free website turns to little upgrades turns to $90 charges on your credit card 1+ years later that you didn't know were coming. I call this a SCAM. Watch out for charges into the future. You can try cancelling yourself in their secure site but they don't give you the option nor tell you to how to cancel subscription. You have to come to the I've been scammed and I'm pissed off forum. Beware of the YOLA SCAM CHARGES. Above in their official reply it says it is so that you have to be logged in to cancel- but they provide no way to do so- LIARS. SO I'm sending you your email and posting 10+ negative comments on beware of scams sites

HAS ANYONE, ELSE/EXP, THE AMOUNT, OF DOWN/ DYSFUNTIONAL-TIME REGARDING THESE PEOPLE`S HTML, WIDGET? HOW DO THEY STAY IN BUSINESS. THE WORST, SERVICE, I HAVE EVER COME ACROSS, OR IS IT ALL JUST A SCAM?

I have used Yola for over 8 years and have many sites on the web. Support is always ready and willing to answer questions and concerns within a reasonable time frame. My sites have a 100% up time and the templates are simple to use.

Yola is simple to work and it fits for a static small business page. But lack of features like blog system, contributor system or download website makes yola a three star rating.

Sanja
Sr. Community Support Specialist, YOU ROCK & WE LOVE YOU!

I cannot figure out how to cancel my subscription. I thought I did but got a bill for £55. Very upsetting

I like the website builder but i would like it if they allowed people to edit the html code for free or even just the css because i hate drag & Drop

Nice one or also great for some peoples i must say good site. Response is just nice.
Please visit and review sticktostudy.weebly.com yet only prescribed for 10th standard new site.

No real difference between free and paid accounts. Not worth the money. Free account with separately purchased domain is recommended.

Tools, templates, and navigation is easy to use. HOWEVER: Yola.com has some very deceptive billing practices and it is VERY difficult to stop being billed.