Yola

There is no information on your site which would help us to cancel our online store. We don't need it, it's not being used and when people use it they choose the wrong options. We have added contact pages and will deal with the clients directly. We now need to cancel the online store.

The removed their phone number so it is impossible to reach anyone. We paid $90 for the supposed "Gold Service" and I have been trying to speak with someone for over 4 weeks now. They never respond. Suddenly a completely different person emails me telling me the original lady I was working with is no longer there. Hmmm, wonder why! He continually lies to me telling me that he has tried to call me several times and has left voicemail messages, however there are NO calls from anyone at YOLA, nor are there any voicemail messages. The site is difficult to use, and a big waste of time. Horrible, horrible, horrible. They should be ashamed. Working to find out who the owner is so I can report them to the Secretary of State.

Get a bill to renew domain, once you click submit they sneak an extra charge of $90 in. Never inform you before hand. Refuse to refund. They removed their telephone number so you can't call. Tell you to contact through support. Don't respond til the next day and still tell you no refund. Found the number for the VP of Customer Service and she isn't returning my calls. I filed a case with BBB. I think if enough of us get together we can file a lawsuit on them scamming, fraud and stealing money not to mention ignoring requests.

Not sure what bozo runs this outfit, but they screwed me royally. Unfortunately im stuck having to use them. They dropped the ball this year. They sent a domain renewal notice to an email that had been deactivated years ago. And godaddy.com bought it and it would have cost me hjndrefs to retrieve it. Anx I was on auto renewal no less. I literally had to buy a new domain and rename my website. And publishing to the web is now crippled. Im an independant musician and rely on my site so I am stuck using these bozos until i can figure out how to transfer my site's look, name and everything to another provider. I am quite sure it wont be cheap!

We signed on with Yola.com in 2007 and to this day it's the best business decision possible for a company our size with our needs. There have been times where we looked elsewhere, but soon realised that we're getting an amazing deal with a lot of flexibility other companies just don't choose to offer at the affordability Yola offers. And we're pleased that they are expanding and trying new features to offer us. But, the best part of this process is they are asking their clients to be a part of the decision process instead of just throwing templates at us with no say-so. Admittedly it is taking a bit more learning to get into the new swing of things, but that's not an issue thanks to their extremely responsive customer care team. We are in the newspaper publishing industry and Yola is the perfect solution for us. No matter what industry or retail you are part of, overall we enthusiastically recommend Yola to anyone looking for a pleasant and cost-effective change from many overpriced providers that offer exactly what Yola does.

If it was possible to rate it "0", I would, because it's totally useless. After you get through the initial steps: registration, choosing a template, adding text and pics, which takes time, you start to see the problem: nothing works beyond the pre-built template. You CAN'T customise.
Support sends you the same instructions that already led you nowhere. You make a screen video where you do EXACTLY what they say and showing it DOESN'T work, send to them and receive a response offering you to PAY for a subscription in order to get help.
QUESTION: Why would anyone pay if even the basic version of their template does NOT work? I would ask that question, if I were you.

The YOLA scam - they get you on sneaky free website turns to little upgrades turns to $90 charges on your credit card 1+ years later that you didn't know were coming. I call this a SCAM. Watch out for charges into the future. You can try cancelling yourself in their secure site but they don't give you the option nor tell you to how to cancel subscription. You have to come to the I've been scammed and I'm pissed off forum. Beware of the YOLA SCAM CHARGES. Above in their official reply it says it is so that you have to be logged in to cancel- but they provide no way to do so- LIARS. SO I'm sending you your email and posting 10+ negative comments on beware of scams sites