We have only been using Yodle for 2 months. We have a small house cleaning business and I can't afford to waste money being fooled by some smooth talking salesperson. I have seen the reviews about Yodle but wanted to give them a try after speaking to the rep and learning about their new Marketing Essentials product. I agreed to give it a try and have not been disappointed.
What I like about Yodle:
1. Great Customer service - I have yet to call and not get help with so any of my questions
The reps were friendly and professional.
2. User Friendly - I have found this to be very good at lead generation. Everything is laid out. You can see on your dashboard how you are doing with Web Content, Social Presence, Reputation and Communication. Yodle sends you reminders to do things like take pictures of before and after, Send out reviews for clients to rate your service or product.
3. Value - Yodle has paid for it's self for us since we purchased it. Granted it's only been two months but hey that's two months we haven't had to pay. We find Yodle is great for the front end of marketing. (Lead Generation). I really like the fact that they have follow up e-mails, Thank you e-mails, etc. Once the template is made it is so easy to do. I'm not sure who out there is offering all of this for one monthly fee and no additional sign up fees.
4. All in One - You can review recordings of incoming calls, I found this great for training. You receive a telephone number that you can actually track to see how many calls your company is receiving based on the Yodle advertisement. There is the ability to see what pages potential clients used to find your company. Storing contacts and conversations, and much more. It is very easy of Use - I don't have to go to bing, YP, local, etc to make updates. Once I update on Yodle with my pictures, reviews, etc. they automatically populate my business FB page and everywhere else.
6. ROI - Since starting Yodle tracking August 1,2014 we have received a total of 28 traceable leads, 21 Phone call, 4 Emails, and 3 clicking on our online coupon. Of those 28 leads we have made 10 sales and 5 upcoming appointments.
Yodle might not be for every company but for us it's a great fit right now.
Today I spoke to a ANGEL! Patient, calm, helpful and guiding me thru unfamiliar fields. Thank You! You are awesome!
The employee that assisted me was patient and explained everything in detail. They made sure I understood the information presented.
Very user friendly marketing platform. Good training and easy to use. Puts the ball in my court.
Staff very helpful.
I am very pleased with Yodle's service. The Yodle's representative was able to fulfill my request in a timely manner.
The Yodle platform has helped us condense and expedite our marketing. Excellent follow up and assistance with using their program.
The online Chat with Jordan was extremely helpful in getting my content updated to attract the right type of clients.
Attention pest Solutions is happy to contribute to making the internet a better place by going with Yodle. Thank You.
My experience with Yodle has been exceptional. Great customer service. Always available to make changes. I highly recommend the service.
Very professional service, good leads, best value for money. I will recommend them highly for any form of web advertising.
It has taken some time to find my way around the site. That being said the customer care people have been very helpful when I needed some direction.
With yodle, we get more calls and a good amount of our leads follow through. We also like using the dashboard-it’s a great tool that’s easy to use.
Basically an echo of all the other 1 star reviews. Starting with the original rep. Clay M. No one at Yodle listened to me. I described/explained my business and I am very particular about it. We are NOT just another auto repair and service shop. I am NOT looking for just any old customer. We target a specific kind of customer. Yodle never got that and that was speaking with several different people. The website they developed was visually bland and the information was incorrect from the start. Incorrect in spite of the fact that I had supplied them with rather specific details. The worst part was their use of key word mining of services we do not provide. Needless to say this got us calls from people looking to for work we don't do. Also the nature of the work they were seeking almost automatically removed them from our desired customer type. Numerous wrong numbers. Even more numerous existing customer calls -- they just Google to get the number to call and go with the first one they see. On top of that the number they used is not even set as a local dial. Requires using area code. Yodle has also jacked up my Google+ page and my Yahoo listing. Fired them a couple months ago but their generic site is still up. I told them in no uncertain terms I was NOT going to continue. Period. The site is still there and they are still emailing me trying to get me to pay to use it. I understand being persistent. I understand trying to salvage a messed up deal. But I'm pretty sure I was very clear that the only course of action I would accept was complete cancellation of all services we had engaged them for.
As Radley appears to be the one who responds to the negative posts -- NO I do not want to waste my valuable time calling you to yet again explain why I want to be done with Yodle. I will not pay anymore. PLEASE do the RIGHT thing, the PROFESSIONAL thing, and take down the website for Luxury Auto Service.
Avoid these guys. They are very persistent and won't leave you alone. They do a great job of charging you $100 for something that only costs $20.
Thank you for having Ivan call me today - he was very helpful, patient and listened to me and explained things really well. I give him 5 stars!
Jeffrey was great, he helped me a lot. I was getting nervous about my decision to try Yodle but after talking with him I feel reassured. Skip
My ROI on this has been tremendous. There is lots of snake oil out there... especially on the internet, but these guys have always delivered for me.
Yodle has helped my marketing efforts ten fold. The ability to contact my customers easily saves so much time.
Perfect for small business owners who want an organized way of keeping track of clients both potential and signed.
Overview
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Christian - thanks for sharing this feedback. I'm sorry to hear about your experience with Yodle. I've put a request in for your website to be taken down today. I am also checking into why it's taken longer than it should have for this to have happened and to also find out what took place regarding the other issues that you highlighted. It's totally your call if you don't want to discuss this further but my contact information is below if you change your mind.
Best,
Radley Moss
Director of Corporate Communications, Yodle
212-542-5449 / rmoss@yodle.com