Bonnie did an outstanding job of explaining available features and training on how to make best use of these features. On a scale of one to ten, I would give Bonnie a ten.
Yodle is great for getting more traffic flow to your business. Of course, the more people that know about your business the better opportunity for sales!
Calls to go through the cancellation process. Jessica McGinn emailed me to call Matthew Pryzwara to go through the cancellation process. I called him twice and left a voicemail. He never returned it. I emailed Jessica, again, three times with no response. I emailed her a total of seven times. She responded once. CHECK THE REVIEWS OF PREVIOUS CLIENTS AND SEE HOW MANY STARS THEY RECEIVED BEFORE YOU SIGN A CONTRACT WITH THEM! If they deduct another 159.00 this month from my account, I am filing it as fraud with PNC bank as well as filing a lawsuit. Faye Lehman, owner of Proficient Power
We have been early adopters of Yodle and continue to have success to this day. Yodle generates a good number of leads for us and we have been successful turning these into active customers.
He walked us throughly over the website. He was very friendly and helpful. He gave us suggestions to make it better and gave us tons of suggestions. He was also very knowledgeable. Great experience.
Very straightforward and user friendly. Very informative and easy to understand. Great services and keep up the good work.
Bonnie Jenkins walked me through the Dashboard in a most understandable way. I feel much more confident in using the Dashboard and learned things that I can put into practice TODAY. Thank you!
My experience with Travis/Yodle has always been a 5 star experience. Every contact that I have made with Yodle has always been rewarding. Every one of my questions has always been answered.
Yodle's representatives are very personable in explaining all of the site features. The business that I received on the very first day covered the cost of the first month.
I have had a great experience with this company good phone support alway there to help I've been with them going on 4 years the listing I use bring in a lot of business for what I do.
FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD
LIES LIES LIES LIES LIES LIES LIES LIES LIES
RESULTS 000 RESULTS 000 RESULTS 000 RESULTS 000
CALLS TO ASK ABOUT PROGRESS AND RESULTS WHAT IS THAT?!
CHARGING YOUR CC WITH PERMISSION OR SENDING YOU BILL WHAT IS THAT?!
Do not do it, don't be naive as I was. But if you do, remember I called you a fool first.
Vladislav,
Clearly you had a poor experience, can you provide some details about exactly what went wrong for you? I'd be happy to investigate your experience further.
-Mike
I have Yodle do most of my marketing in 2 states, Montana and Colorado. We just started our 3rd year and they have gotten us about 35% of our business!
THE WORST DECISION I MADE. DON'T GET YODLE.
Don't do it! I signed up, then got their training, wanted out. They wouldn't let me. Now I pay $$$ for a webpage that I don't own and hasn't produced any leads. Literally the worst business decision I have ever made. I still have 2 months left and wish I could get out from under them because it's expensive!
UPDATE -- They took over 24 hours before they replied to this review -- I email them instantly -- Over another 24 hours I still have no response. Please listen, they don't help, they don't respond, they literally just take my money and leave me with nothing! Run now!
THE WORST DECISION I MADE. DON'T GET YODLE.
Hi Jason, I responded more thoroughly to your other review but again I’m very disappointed to hear you have had a negative experience with Yodle. Forgive me if I missed this, but could you please reach out to me directly at 646-768-3690 or gina.balistreri@yodle.com? As I mentioned, I would like to escalate your feedback to the appropriate senior managers who can help resolve any issues you may be having. Thanks, GB.
Shaneka was very friendly, patient and courteous with us and made the experience easy and encouraging! We are excited and looking forward to using this service!
Very professional, knowledgeable, answered all questions with mastery without any hesitation. Most importantly made me feel at ease during the whole process.
Thank you,
Do not have ANYTHING to do with this company. It is a scam and a nightmare.
My husband, who is very naïve about Internet marketing, was being pursued (by telephone) into a trial period with Yodle for our 40 year old small business. However my husband never followed through with providing them details about our business.
A few weeks later, customers started asking why we were opening so late in the morning, instead of our usual 7:00 am. I entered the picture and immediately discovered that a Google search resulted in our business, but the information that I had set up on Google years ago was entirely bypassed and replaced with inaccurate information and a website generated by Yodle. The website had a different phone number which was a tracking number through Yodle. It contained phony pictures and did not represent our business in the least.
I spent hours on the phone with Yodle. They treated me as if it was a joke... and actually chuckled at my frustration. I was told by them that they had no idea how they were able to "claim" our Google name and assured me that it would be released back to me. But it would take a few days. After waiting three days and still seeing Yodle information on our Google site, I finally called Google and they were able to remove the Yodle hold on our name within a few hours.
Now, 7 days has gone by, and I checked out Google site again and THEY ARE BACK! With the phony website popping up immediately on a Google search for our business name.
Tomorrow I will spend hours on the phone again with Google in hopes of getting our business name back once more.
BEWARE OF YODLE!
Deceptive business practices and nothing they sell you on is in writing. They will not deliver even 1% of what they promise. Save your money and spend it elsewhere! I was initially told that for $1250 per month I would receive 20-30 leads per month. I shut it down after month 2 when I only received 1 phone call total even though their system shows 4 leads total. I asked for a refund of $1250 since obviously the campaign didn't work. They even informed me that my account wasn't spending on the PPC end. $1000 per month was allotted to this as well so technically according to what I had been told by Mark Foley in their Phoenix office I should have still had $1600 left in this account that wasn't being used. I filed a chargeback with my bank for 1of the 2 payments, and since nothing is in writing, and I never received a written copy of the terms and conditions, I'm pretty much screwed and out all the money. Good for Yodle they have figured out a way to legally steal my money by being deceptive. I am very disappointed. I had very high hopes for this from the start. They have what seems to be a great concept and plan but it just didn't work. I would have gladly spent 3 times this amount if it had even delivered half of what was sold to me. I should have been more careful and not trusted a publicly traded company. Shame on me I guess?
Hi Ben - I'm Radley Moss, Director of Corporate Communications at Yodle. I'm very sorry to hear that you are so disappointed about your experience with Yodle and that things didn't work out as expected. If you have a spare couple of minutes do you mind contacting me? You can reach me at either rmoss@yodle.com or 212-542-5449. We usually provide terms and conditions to our customers so I'd be happy to look into that for you. I'm also hoping to get further details about the other issues you raised so that I can investigate the situation and determine what actions we need to take. Thank you.
Stalker type phone calls to get you to sign, if you don't answer then they just call again from another number. Sooo sick of their used car saleman type!
They sell you on their connection to Google, their promise to do these posted items...
Attract calls and emails with a fully optimized website
Get found by customers on all the major search engines
Easily collect and automatically post positive reviews
Maintain relationships with customers through email
Offer promotions to generate repeat business...
Don't buy it! I am 5 months in and it took 1 month for me to realize rheir Call Tracking would not forward to my phone while I was in the Field. 4 calls, 3 from the same Company trying to sell me advertising and the 4th had found me on Angies List already! They misrepresented my Company and blamed it on Google! I have been fighting the reprocussions of their mistakes to date! You will never be allowed to talk to the same person twice... Especially the one that breaks down what you are buying into! Do Not Think This Company Will Help You... Don't make the same mistake I did. They will say "sorry, we dropped the ball!" But it's too late at that point. It's costing me an additional $$$ to fix their mistakes. Don't buy into it!
Hi Randall - I read your review and am sorry to hear you had a negative experience with Yodle. It sounds like we could have done more for you. If you would like to reach out to me with additional details, I will be sure to pass them along to our senior management. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thanks, GB.
My experience was wonderful i learnt so much and i learnt how to do alot of things that are very useful. Every time i need help the customer care team is very helpful and they care about my concerns.
Overview
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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Hi, Faye: Thank you again for updating me on your issues connecting with our team. We take this feedback very seriously and have shared it with the appropriate channels internally. A senior manager has reached out to you directly and confirmed your account was cancelled. If you have any further issues or concerns, please do not hesitate to reach out to me directly and update me on the progress so I can help take action in a timely manner. Please reach me at jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.