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Indiana
1 review
14 helpful votes
Follow Adam W.
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I am a new small business owner and I need the help from a marketing company that can assist in getting me business. Yodle came along shortly after firing Home Advisor for falsifying what they do to me and I quickly got away from them.

I have been "using" Yodle now for 2.5 months and have received nothing from them. Unfortunately I was far too trusting and believed the BS that they fed regarding how quickly they could and would get me leads so I paid for 6 months of service upfront. This in itself is a ripoff and is quite a scam as the "monthly charge" is much different for every business owner as you can see by reading reviews.

I use another company that does not have any monthly fees and no agreement to get into and I have received all of my business leads through this company. I do pay for leads with this other company as this type of stuff is not free but I choose what jobs to bid on and what customers I would like to work with.

Stay away from Yodle, they do not do as they get you to believe!

Date of experience: January 4, 2016
Jessica M. Yodle Rep
over a year old

Hi, Adam: This is Jessica McGinn in the corporate communications department at Yodle. I'm very sorry to read your review and to hear you felt there was any kind of disconnect between expectations we set during the sales process and the service you received. That is never our intention and I do want to assure you that Yodle is not a scam. We handle online marketing for 50,000+ local businesses nationwide and based on our research, local businesses would have to pay at least twice as much money and purchase multiple point solutions to get something similar to Marketing Essentials, our primary product. We appreciate you providing us this feedback and please know we take it very seriously and it will be passed along to the appropriate channels. If you have any further information you would like to share about your experience, please feel free to contact me directly at Jessica.mcginn@yodle.com or 646-753-6362. Thank you for your time.

California
1 review
0 helpful votes
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Incredible features
July 14, 2015

Firstly, Customer service is awesome and so easy to work with, Then, best feature is you can request reviews simply, as well as simply monitor and update very easily.

Date of experience: July 14, 2015
Wisconsin
1 review
3 helpful votes
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Telemarker for Yodle.com Sell sell sell. Had a conversation with him. He somehow got disconnected and then called back 20 times in a row. I finally answered and said, stop calling. We'll see.

Date of experience: May 28, 2014
Radley M. Yodle Rep
over a year old

Aaron – this is Radley Moss, Director of Corporate Communications at Yodle. I’m sorry to hear about this. If you have any further problems, you can email me at rmoss@yodle.com and I will make sure that we don’t call you moving forward. Thanks.

Alabama
2 reviews
7 helpful votes
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Many people are very eager to complain about a bad experience but will not take the time to praise a company or employees that are doing an excellent job. When I saw some of these reviews I could not believe it because what they wrote was completely opposite of the experience our company is having. I work with the public each day. There are truly some people it would be impossible to make happy.

Our company has been with Yodle since December and I have been extremely pleased with every step of the process. They clearly explained the process to me and what I could expect. I was informed up front it would take about 60 days to see a difference and it actually took about six weeks before I started really seeing the additional calls which lead to sales. Most of the calls the company gets we are able to make money off of so Yodle is now paying for itself and I am beginning to see a nice proft from these calls at 90 days. I would also like to metion how responsive the Customer Service Department is. They can generally make changes to our website while I am on the phone and I don't think I have ever been put on hold. Hiring Yodle is one of the best decisions I could have made for my employer.

Date of experience: March 22, 2013
New York
1 review
4 helpful votes
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I know this has been covered before about yodle dental and how it cab waste your $.
I was contacted several times in the last 6 months about this presentation they wanted to show me about my online presence with my practice.
I naturally blew them off many times...
Once they actually got me on the phone and insisted to make an apt to show me this presentation that they have put hrs of research into about my practice. It was suppose to take 20minutes.
So I thought OK, 20min on my day off.
(The research consists of: looking up your website and screen shot of a good search - really?)
Ended up having me on the phone for TWO HOURS. The plans went from $1999 - $2999 a month
They brought the price down to $500 per month, no setup. (way to promote the value to your product, right?)
I insisted I was not interested many times and in the end did not buy it after really checking into the experience of others while I was on the phone with this guy.
The sales jockey got pissed at me and said if your not going to do the deal this was a waste of time ( I agreed)
And then stated "hope you go spend $500 with some one else" (I agree with that too)
Overall it really just annoyed me.
Say no (or have you office staff screen that and say NO!) they pray on dental offices...

Date of experience: January 21, 2013
California
1 review
0 helpful votes
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Yodle made easy with Jarrah
March 3, 2016

Jarrah was very helpful today to review features of my new web services with YODLE and teach me how to market our small business. I like the chat and help areas Jarrah spent time to show me on YODLE. Contact management seems much better than the IXACT Contact we use now as a trial.

Date of experience: March 3, 2016
Texas
1 review
2 helpful votes
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Have been seeing results that have led to paying customers. Customer service has been a breeze in getting any assistance I have required. Would recommend them to anyone who needs web results.

Date of experience: December 1, 2014
Washington
1 review
1 helpful vote
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Brandon and everyone at Yodle were great. If I had a concern, no matter how trivial, they took it seriously and were immediately responsive. I would recommend Yodle for professionalism and integrity.

Date of experience: April 22, 2014
Georgia
1 review
2 helpful votes
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Great Services
August 3, 2015

Really excited to be able to reach potential customers with help from Yodel.
Finally got some help to increase my Web presence. Good way tap into my area and market my Business.

Date of experience: August 3, 2015
California
1 review
5 helpful votes
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Rough saleswoman
May 1, 2015

I answered a request to have appointment to learn about them.the woman who was conducting the sales pitch was very aggressive and try to have me sign up before I get more information about them

Date of experience: April 30, 2015
Radley M. Yodle Rep
over a year old

Hi David - if you wouldn't mind sharing the details about your experience, I'd like to look into this. You can reach me at syvenna.siebert@yodle.com or 646-770-8974.

Thanks for your feedback - I'm sorry that it wasn't a positive experience.

Best,
Syvenna Siebert

Oregon
1 review
5 helpful votes
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I was bummed out when their sales guy called me. He totally pressured me like a CAR SALESMAN! It was ugly. They need to lighten up and dump the hard sell.

Date of experience: April 23, 2013
New York
1 review
0 helpful votes
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Great services
May 27, 2015

Wonderful experience dealing with the staff. They check up on you making sure that you are using all of the features of the product. 2 weeks in and are already getting leads and closing them.

Date of experience: May 27, 2015
California
1 review
1 helpful vote
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SBPoolGuy
March 24, 2015

The specialist was honest with me and able to figure out why Google had been contacting me for over a year and helped me clear up that issue. Very happy to have that issue resolved.

Date of experience: March 24, 2015
Florida
1 review
0 helpful votes
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PERFORMANCE REVIEW CALL OF OUR SITE
June 5, 2015

ANDREW WAS A VERY HELPFULL IN REVIEWING OUR ADVERSITE PERFORMANCE AND WENT THE EXTRA MILE IN ANSWERING QUESTIONS.
I AM SURE HIS OUTSTANDING SUGGESTIONS WILL LEAD TO A MORE PRODUCTIVE USE OF AN ALREADY GREAT PRODUCT IN OUR MARKETING STRATEGY. THANKS ANDREW!

Date of experience: June 5, 2015
North Carolina
1 review
1 helpful vote
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My husband and I took over a franchise in April of this year. My husband has been in this line of work for years and years but I am new to it. Yodle has helped me learn a lot. It allows me to listen to phone calls and hear what I am saying right and what I need to work on. This also helps me see if any of our staff needs help or just a pat on the back for how good they're doing. I love how you can go in and rate your calls to see how you are doing, see how many appointments were made, how many were kept and how many were closed business. It is a great website to see if your geographic perimeters are working or if they need to be changed. There is so much that you can see and it's all in one spot. You can see the traffic to your website, who posted reviews, see how many hits a promotion you posted got, keyword rankings, how many calls and emails you are getting and so much more. I would recommend this website to everyone. It has a wealth of information to help your business and great customer service that will answer any questions you may have. I definitely give Yodle a big thumbs up.

Date of experience: December 12, 2013
Maryland
1 review
0 helpful votes
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I am so happy with the service from Yodle
December 17, 2014

I am so happy with the service from Yodle. I signed up on a Friday and by the next Friday I had 2 new customers. I am very excited about this platform and I hope to continue having much success.

Date of experience: December 17, 2014
Ohio
1 review
16 helpful votes
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I am a small business, and I have been contacted several time by yodle sales representatives. First, I would like to say that I have dealt with many sales people in the past. I am also a sales person to some extent for my business. The experience I had with the sales person who contacted me (Josh) started off kind of pushy. I am busy so when I get sales calls period I am hestitant to talk long as I do not sit at a desk all day I am out in the field, and my time is precious for the most part. I decided to give josh a chance by scheduling a meeting. I was pretty straight forward with him, but he coaxed me into the meeting somewhat although I admit I was going in to the meeting with a closed mind. During the web meeting he proceeded to talk over me, and not let me finish explaining myself which was very rude. It was certainly not any way to gain my business, but I was polite and I proceeded to listen to the presentation. After telling him multiple times I did not want to take on the monthly plan or 6 month committment he proceeded to continue to try to sell me he even lowered the pricing which is common to any sales agent I speak with. I remained calm, and after almost 2 hours he finally realized that nothing he could do was going to get me to make a committment so he proceeded to get real angry, and insulted me before basically hanging up the phone.

Date of experience: May 6, 2015
Radley M. Yodle Rep
over a year old

Craig - thank you so much for your feedback, and I'm sincerely sorry that this was your experience with Yodle. I understand that as a small business owner, your time is incredibly valuable. Thank you for taking the time to hear our presentation, and I'm sorry that the sales rep you spoke to was disrespectful. This is not acceptable, and if you do have a moment to contact me, I'd like to hear more about what happened so that we can address it on our end.

Thanks again - best of luck for ongoing success with your business!
Syvenna Siebert
646-770-8974
syvenna.siebert@yodle.com

North Carolina
1 review
2 helpful votes
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Initial Set-up
August 6, 2015

My Initial experience with the site and the staff in setting my account/website up has been awesome. The "dashboard" is really easy to use and seems very intuitive.

Date of experience: August 6, 2015
Florida
1 review
3 helpful votes
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I give this company 5 stars
October 31, 2014

I give this company 5 stars. It is a pleasure working with this company always prompt on any issues you may have. I would recommend this company to all the business owner I know. Thank you Yodle

Date of experience: October 31, 2014
Texas
1 review
1 helpful vote
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My results with yodle have been 100% positive, i have had a lot of bad experiences with other companies before I signed with them, so I made sure I did some research and I liked what I saw, i am glad I did sign up with them they lived up to the hype, yodle has been great about following up with us, they have been extremely helpful, i have nothing but positive things to say about this company.

Date of experience: March 23, 2014

Overview

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111