Yodel UK

Rubbish service, attitude and approach to customer service. Avoid at all costs. Miscommunication and contradiction from their so called customer service team constantly. I will not use Yodel again.

Never again with Yodeldirect.
I used them to send three large parcels: 63 cm x 41 cm x 34 cm - 19 kg - 56 cm x 38 cm x 23 cm - 15 kg and 32 cm x 32 cm x 32 cm - 9 kg. Well... they lost all of them. After a month of trying to understand what was going on through the customer service (the chat on their site) I had six different versions, from the parcels are on their way (Where?), to they have been given to ASENDIA, to confirming they were in the country of destination (but not delivered yet) and today they actually said that the parcels had been delivered. This is outrageous. The customer service is the only way to contact them and when they dont want to answer legitimate questions of clarifications they just disconnect you. Totally unhelpful and rude. They obviously dont understand the meaning that one trusts them, pays them for a service (and they are not cheap) and their lack of professionalism has a devastating impact on peoples life. They come with a standard of phrase of apologies which copy and paste (Im sure many many times for the disappointed customers). Occasionally their social media team appear with an announcement and then they confirm that they can't do anything. These are not decent trading standards.
Stay away from this company for your own good.

BOYCOTTING THIS COMPANY. I have banned any deliveries to my address from this company cancelled an order today because I realised these jokers were delivering…. All because they have a thieving courier and when you call them about it they don't want to know and put the phone down on you! Remember yodel Hill Crest View BD13! Stolen not 1 but 2 of my neighbours mobile phones. The first one just disappeared then the second (you'd have though very wouldn't send it with yodel again but they DID!) he came straight to a neighbours house with a tampered package with an empty phone box…. Why didn't you try to delivery the the delivery address on the box instead of going straight to a neighbour? And why did you come bk to take another photo dear? Because the first one you could see the sellotape at the back. So it looked like the neighbour did it …. I wonder. Leave parcels thrown in front garden in bad weather don't even try and conceal the parcel. Taking advantage of my vulnerable neighbours I have advised her last night to report you and your dodgy courier to the police…. And that's what she's done.I'll happily take a lie detector to prove I didn't take my neighbours parcel would your courier do the same? Your not going to hear the last of this Yodel you really aren't …….

First off YODEL lied about my parcel being sent, I sat indoors all day waiting for my parcel and there was no delivery. Despite getting a message saying "sorry we missed you" at 650pm two hours later than estimated delivery time, when checked via tracking my delivery was sitting in the depot. Then when I requested my date to be changed to the next day 5/4/2023, the parcel never left the depot the entire day. I attempted to call to complain webchat wasn't working (it didn't even ring) and the only other way to complain was their stupid autonomous machine that only clarified despite asking where my parcel was that which was shown in the tracking (still sitting in the depot) Absolutely RUBBISH and the company SHOULD be held liable for lying about the "attempted delivery".

Recently I was meant to have a delivery. The yodel delivery driver sent this to the wrong address. I did not receive a call/email/text or any form of communication to let me know this had been delivered. When I personally changed it up they told me that I should have contacted them to enquire about it sooner. The delivery date I had was 3 weeks later than when I had originally attempted to chase it up. So I was calling up sooner. With no details stating that this parcel was delivered I was none the wiser about the delivery. When speaking to an employee on the phone I found her to be rude, unhelpful and in fact a bully. She was talking to me like it was my fault the delivery driver hadn't delivered it to the right address. When I called up again a different person let me know about the mix up and was more helpful. A third call was placed and the same lady spoke to me once more and was even more annoyed and rude that I was chasing this up. Horrible service. Wouldn't recommend and I would rather use carrier pigeon as a delivery service. You might actually receive your parcel then.

I bought a £30 item on eBay and paid by PayPal. Delivery was supposed to be 21 June and Yodel tracking showed that it had been delivered at 11.59am although no card had been left to say where. No package anywhere at my house, or garden or in the shed. The seller asked me to check with neighbours, look in my dustbins etc but no joy. EBay couldn't help at all as they said tracking showed the package had been delivered. Same with PayPal.

I tried phoning Yodel using a phone number eBay gave me because yodel quite clearly don't want people to phone them. No answer at all anyway. I tried webchat for two days but "no advisor available".

Today, 24 June, the package was dumped at my front door, damaged, with no effort to put it around the back of the house or in the shed. Then the yodel tracking was amended to say it was delivered today.

This company is a total disaster, based on my experience. UNCONTACTABLE and quite clearly couldn't care less or enough to have people answering a phone, answering webchat or handling a parcel with respect and delivering it properly.

I will never purchase from any seller of any item if they used yodel for delivery. I will always buy somewhere else.

A total shower who deserve every bit of the bad publicity they get

L have got 28 parcels that have been at a shop since the 26th of December waiting to be collected by your courier, l also have another 18 parcels at another shop, ready to be collected by courier, lve approached both shops, and asked them what is going on, and they both tell me the courier says he hasnt got room for them, on his van, most of my parcels are for Ebay customers, and they are now asking Ebay to step in and get refunded, ebay will refund them, and then the parcels may get delivered a week later, then its too late for me to get my money paid back, today is the 5th of January, so some parcels have been delayed by 10 Days, after this, l will go with HERMES again, your customer service is absolute crap, and l will tell others not to use Yodel,

My package arrived at Yodel's depot on 22/5. On 23/5 at 1.30pm Yodel's tracking updated to say it was out for delivery. I rearranged my afternoon and waited in for Yodel to arrive. At 3.30 Yodel's website updated the status of my parcel to reflect that Yodel had called at my property but I wasn't there, and that Yodel had left a card.

Except I was at home, nobody from Yodel knocked or buzzed or rang, and there was no card.

Twelve days later, Yodel have still not delivered my parcel. Yodel's tracking shows the parcel status as "in transit" as of 29/5. I have made one phone call to Yodel, had six online chats with Yodel's chat-based "customer service", emailed Yodel's social media escalation team as Yodel requested after I left Yodel a bad review on TrustPilot, and at the request of Yodel's Twitter account, sent Yodel a Twitter DM which Yodel have not answered despite my sending it to Yodel six days ago and chasing it with Yodel once a day since then.

Will be in touch with the Ombudsman. For anyone else considering contact retailadr dot org dot UK slash delivery-couriers

Most of the review on there are fake 5stars. Absolute up and down, Back and forth, no communication, app doesn't know what's happening nor do the drivers or the company. Lies more lies and more lies. 5th at depot 6th attempted delivery! Odd when we were there all day, nothing was attentes or delivered. 8th query told would be the 9th and o should download the app, so did, updated address, Neighbourg's, safe place, description etc. then told it would be the 10th, On 12 more chat, kept Logging me out, then eventually told to wait a bit linger the 4.30pm on 12th sent back to dépit because property wasn't accessible on the 6th! Whoa! We had a house, we leave there we have post and delivery daily. Nu yodel can't find access to the property! No one is available to chat on the phone and if you query them to much the shut the chat down. Useless company Do not use at any cost!

Probably one of the worst couriers in the uk and customer services is dreadful, parcel went missing and got no help at all, not happy

ABSOLUTELY A JOKE, DISGUSTING BEHAVIOUR, UTTERLY SHAMELESS LAIRS AND RIDICULOUSLY RUBBISH DELIVERY COMPANY.
A STAR IS TOO MUCH, A CORNER OF THE START IS A LOT FOR THOSE AWFUL PEOPLE.

The service is an absolute scam - the parcel was supposed to arrive on Tuesday and didn't, with no updates nor notifications - the website still shows the package due to arrive last Tuesday.
I am leaving on Monday and today was the last chance to get the package.
I contacted the Yodel support on Friday to find out what was going on and the customer support agent (Mansi Arora) said that the parcel was at the depot outside of Edinburgh, that they weren't sure when the parcel would be delivered, but confirmed that I could pick up the parcel on Saturday 10:00-12:00 from the depot.
I hence went to the depot at 11am as per their indications, and there found a huge group of angry people because the agent at the counter (Leila the name of the agent) would not search for any more parcels and said that most of the parcels could be found and that they would do nothing about it on the day.
I tried to explain the urgency of the parcel, the fact that it was already almost a week late and that I followed the indications of the Yodel online support agent, but the agents there offered no concrete solution to the problem (the staff was standing there instead of going looking for the parcels when they could well have done so).

Yodel are a load of CRAP - crap service from a crap company with a crap website & a crap tracking system that does not track parcels - crap webchat system

The Yodel delivery guy stole the item without delivering the item and posted a fake picture in yodel app informing that it is delivered.

No accountability. Put phone down. Do not really listen. Will never use. Avoid. Deliver to wrong address.

I selected 2-3 day delivery on Monday 7th, therefore expecting the parcel to be delivered around Wednesday or Thursday. By Wednesday the tracking advised delivery would be on the 10th (Thursday). I continually watched to see if it was delivered but nothing. On Friday it was showing as been at the local depot and waiting for the next vehicle to be loaded. I contacted them on Friday evening and was told it would be delivered on Saturday,
All day Saturday there was no tracking update so I contacted them again and was assured it would be delivered by 9.00pm that evening. It wasn't. They don't deliver on Sunday, so on Mon 14th, there was no change to the tracking status so, for the third time, I contacted them. This time I was given a pathetic excuse that they had difficulty scanning the item so could I advise the content! What? After 40 mins I was told the best they can offer is 24-48 hour delivery. After pointing out I paid for 2-3 day delivery a week ago, I was advised it wasn't guaranteed 2-3 days. I explained I understood that but assumed that if the 2-3 day deadline couldn't be met, I should at least expect 3-5 days. As I type this, the tracking remains unchanged. I will never use Yodel again. I only used them this time because of Royal Mail issues but never again. A disgraceful excuse for a courier.

Stay away from Yodel. They are an unprofessional company not because of lost items but even their customer service is bad.