My router parcel was due to be delivered on Friday 15th of December. I requested time off to work from home on that day and the Internet engineer came to set up my Internet connection. We waited for the delivery of the router but the yodal delivery man decided not to call me on my mobile, only to ring the intercom bell that does not work (which is clear because it does not even produce a buzzing sound when pressing on it). I called the yodal agent and he wasn't helpful at all. He said the delivery will eb attempted again on Saturday. I used the app to add my safe place and an additional note to ask for the driver to call me on my mobile but the app didn't accept the changes even though I tired many times on different occasions. I called the number and was able to change the safe place through the phone. The next morning (saturday) I used the yodal chat service and had to to explain the situation and the agent assured me that the driver will call once he arrives. The driver again came without calling me after I was waiting for him all the morning. He didn't even leave another card and he never added a number to call him on in the first card he left. I communicated again with the yodal chat service and requested to speak to the Manager, (ref for the chat #*******) who again reassured me that the driver will try to deliver again by the end of the day, if not om Sunday and that she had communicated to the depot that the driver should call. The driver NEVER came back on Saturday nor on Sunday. On Monday while I was at work and using the toilet the driver called me on my mobile and when j called him back 5 minutes later he was rude and said he had left the place and won't come back again. I checked the app several times before, there were no notes about the window for the driver delivery nor was I able to change it on the app. The driver didn't even tell where the parcel is now, didn't leave a card and I want to make a complaint on the stress, time waste and work waste that this terrible service has caused me as I needed the Internet in the weekend. Also for all the misleading information I received from the yodal team! I am having to pay for the Internet for a week now eventhough I was never able to use because of the terrible service of the yodal delivery.

Even the email address the manager has given me to make a complaint thorugh was incorrect! I had tk Google the correct one that I hope I only hope it will be rhe correct one and I will not receive a failure to delivery email!

YODEL
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SHANDRE
30:38
Welcome to Yodel Online. In order to identify you, can I please have the full name, first line of address and postcode on your parcel please? I would also like your parcel number if you have it please? Thank you.
You have now been transferred to Shandre
JD**************
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Joshua hobson
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1 pike law raod
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Hd7 4nl
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Nobody seems to be able to tell me very much about my parcel
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It was wrongly delivered. Promised again today it would be collected and re-delivered
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Hello?
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Thank you for confirming this information, allow me a few minutes to have a look, please.
Thank you for your patience but as I can see the parcel was delivered and it says JOSH signed for it.
Well i was told over the phone it was signed by someone with a D and Y in there name
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And i wouldn't be wasting my time on here if i had received it
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I checked with my neighbours and they have not received it
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Thank you for your patience Joshua, I do see a ticket was raised to the depot to conduct a driver's interview but the depot cannot get hold of him they will try again, please give it some time as the timescale is 24 hours for feedback. I do apologise about the inconvenience.
Well it has been 48hours since I raised a ticket. And I was told the driver had been informed to collect from wrong address and re-deliver. I even gave my phone number, so the driver could contact me, to tell me where he wrongly delivered it too.
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Something very dodgy about this service
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This is the last message from the depot, "Note Morning I have tried to call the driver no answer left voice message to call the office Thanks Geraldine

Yodel\geraldene. Jones - Thursday 21-DEC-2017 07:44 (8 hours ago) "
You wouldn't expect him not to reply to the depots call unless he had something to hide or avoid
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You can see my concern
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I am recording all phone calls and online chats. So i can forward to my supplier and for feedback for other customers
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Hope this is cleared up soon
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