joshua h.

Dangerous! Ordered with no mention they were shipping from Pakistan. Had duty fees and then item was seized by border force. Emails to sword kingdom ignored as no telephone number. Online chat useless. Messed about. Raising dispute with my bank as company ignoring me about refund. Need to report to trading standards

YODEL
Connected With
Live Support
SHANDRE
30:38
Welcome to Yodel Online. In order to identify you, can I please have the full name, first line of address and postcode on your parcel please? I would also like your parcel number if you have it please? Thank you.
You have now been transferred to Shandre
JD**************
Delivered
Joshua hobson
Delivered
1 pike law raod
Delivered
Hd7 4nl
Delivered
Nobody seems to be able to tell me very much about my parcel
Delivered
It was wrongly delivered. Promised again today it would be collected and re-delivered
Delivered
Hello?
Delivered
Thank you for confirming this information, allow me a few minutes to have a look, please.
Thank you for your patience but as I can see the parcel was delivered and it says JOSH signed for it.
Well i was told over the phone it was signed by someone with a D and Y in there name
Delivered
And i wouldn't be wasting my time on here if i had received it
Delivered
I checked with my neighbours and they have not received it
Delivered
Thank you for your patience Joshua, I do see a ticket was raised to the depot to conduct a driver's interview but the depot cannot get hold of him they will try again, please give it some time as the timescale is 24 hours for feedback. I do apologise about the inconvenience.
Well it has been 48hours since I raised a ticket. And I was told the driver had been informed to collect from wrong address and re-deliver. I even gave my phone number, so the driver could contact me, to tell me where he wrongly delivered it too.
Delivered
Something very dodgy about this service
Delivered
This is the last message from the depot, "Note Morning I have tried to call the driver no answer left voice message to call the office Thanks Geraldine

Yodel\geraldene. Jones - Thursday 21-DEC-2017 07:44 (8 hours ago) "
You wouldn't expect him not to reply to the depots call unless he had something to hide or avoid
Delivered
You can see my concern
Delivered
I am recording all phone calls and online chats. So i can forward to my supplier and for feedback for other customers
Delivered
Hope this is cleared up soon
Delivered

YODEL
Connected With
Live Support
SHANDRE
30:38
Welcome to Yodel Online. In order to identify you, can I please have the full name, first line of address and postcode on your parcel please? I would also like your parcel number if you have it please? Thank you.
You have now been transferred to Shandre

JD**************
Delivered
Joshua hobson
Delivered
1 pike law raod
Delivered
Hd7 4nl
Delivered
Nobody seems to be able to tell me very much about my parcel
Delivered
It was wrongly delivered. Promised again today it would be collected and re-delivered
Delivered
Hello?
Delivered

Thank you for confirming this information, allow me a few minutes to have a look, please.
Thank you for your patience but as I can see the parcel was delivered and it says JOSH signed for it.

Well i was told over the phone it was signed by someone with a D and Y in there name
Delivered
And i wouldn't be wasting my time on here if i had received it
Delivered
I checked with my neighbours and they have not received it
Delivered

Thank you for your patience Joshua, I do see a ticket was raised to the depot to conduct a driver's interview but the depot cannot get hold of him they will try again, please give it some time as the timescale is 24 hours for feedback. I do apologise about the inconvenience.

Well it has been 48hours since I raised a ticket. And I was told the driver had been informed to collect from wrong address and re-deliver. I even gave my phone number, so the driver could contact me, to tell me where he wrongly delivered it too.
Delivered
Something very dodgy about this service
Delivered

This is the last message from the depot, "Note Morning I have tried to call the driver no answer left voice message to call the office Thanks Geraldine
Yodel\geraldene. Jones - Thursday 21-DEC-2017 07:44 (8 hours ago) "

You wouldn't expect him not to reply to the depots call unless he had something to hide or avoid
Delivered
You can see my concern
Delivered
I am recording all phone calls and online chats. So i can forward to my supplier and for feedback for other customers
Delivered
Hope this is cleared up soon
Delivered