Yodel UK

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!

No idea where driver is or when parcel will arrive, website is beyond useless, no point in downloading the app either as it doesn't give any more information than the website. I wonder if Yodel have ever heard of real time tracking?

Absolute rubbish. Always use someone else. They're inefficient, they damage parcels. They overcharge. The drivers are rude and lazy and don't bother to make an effort to deliver parcels properly. A true disgraceful organisation. The sooner it ceases to exist the better. Impossible to speak to anyone other than a recording which shows they have no thought for their customers and don't actually care beyond taking our money for the privilege of ruining our day by showing up when they please and not even bothering if they don't feel like it. Pathetic organisation, use someone else, I'd give 0 stars if I could.

I am extremely dissatisfied with the services provided by Yodel, as my recent experience with them has been nothing short of a disaster. Regrettably, they delivered my parcel to an incorrect address, resulting in its loss. Shockingly, when I contacted them regarding the issue, they adamantly claimed that they had fulfilled their responsibilities and refused to provide a refund for the lost parcel. Moreover, when I expressed my desire to speak with a supervisor, I was informed that the supervisor was currently unavailable. I strongly advise against utilizing Yodel's services, as it is evident that they prioritize their own convenience over customer satisfaction. During my interaction with their representative, I was astounded to hear that delivering parcels to incorrect addresses is considered normal for them, and they absolve themselves of any responsibility for such occurrences. Engaging with this company will only lead to financial loss and frustration

This company is simply appalling. They either don't deliver (steal?) parcels, or throw parcels in buildings - not actually delivering them to the right door in tenement buildings but throwing them in the main door.

I now refuse to order from any company that uses Yodel. Waste of time and money. Not worth it.

Online system doesn't work; when you speak to an advisor they say they can't help as 'the system is down.' Send dishonest emails to say that parcels are left in made up places (e.g. 'in front porch' - I don't have a porch).

On tracking my order online, they said it had been "delivered through my letterbox on 'X' day at 'X' time". However, I never received it. It was not in my letterbox. After making several attempts to chat online with their customer service team, I gave up as they were always "busy"! I finally received a response via Twitter telling me that they could not locate it because it said that it had been delivered and there was nothing they could do. On another occasion, my delivery was thrown on top of the communal letterboxes in my building without any care given for anyone to see and steal. Very unprofessional and disappointing. Will ensure never to use them again!

Left a calling card as i wasn't in when i called the company they told me i had moved and changed my phone no was very rude couldn't understand basic English. Follow up call they delivered to my address by mistake no apology cost me £4 in calls shocking company beware sending your items if you want them to go to the right address

This was the worst experience with any courier I have ever had. My delivery kept being allegedly attempted even though I was home, and no one rang the bell or knocked on the door. When I used the live chat to arrange for them to call me at the next delivery attempted, no call came through. I used the Live chat and called customer services through the app and it was just bot after bot. You can't speak to an actual person and they don't offer any solutions. Now my Parcel is in a faraway depot where I cannot get it. They just don't care. I will never use this courier again. Truly terrible.

Said delivery would be Friday however popped up on app that I changed it to Saturday which I did not. Not the first time they pulled a stunt as last time out they said they tried to deliver but nobody home yet my cctv shows nobody came to address to attempt delivery, complete liars and inept. Do not use these clowns you will only be disappointed.

Yodel are liars
App said parcel was in the depot. I was assured it would be delivered after numerous web chats on the app. In the space of one minute the status changed from loading on van then to sorry we missed you and have left a card. No card was left nor was any attempt made to delivery. I was in all day and the video door bell would have recorded it. They are liars. Let's hope it arrives today. Unfortunately it's another day off work as needs to be signed for

Stole my £500 parcel, had evidence the courier wasnt even close to my address, delivery photo was just a black photo. Done a fake investigation that was supposed to take up to 7 days but ended up not even being 24 hours, Bunch of Frauds

Awful! Dreadful service! Avoid! The delivery drivers NEVER knock, NEVER leave a note through my letterbox saying where the parcel has been left, and consistently leave my deliveries so out of sight I don't find them until days later (which is NOT acceptable when delivering perishables or plants)! Vendors - PLEASE choose a courier who can be relied upon to knock on the door when delivering - if not your customers will choose a different seller, purely on the grounds of the appalling service provided by Yodel. I have also advised my business NOT to use Yodel for their work-related courier needs. Their customer service is just rubbish. UPDATE: The parcel was left UNDER THE CAR (apparently this is deemed to be a 'safe place') of someone three streets away! They kindly brought it over, but this is utterly ridiculous. The delivery driver will apparently get a slap on the wrist and will be reminded how to deliver parcels to the correct address. He or she should be sacked as the address was clear so it seems that they just couldn't be bothered!

Never will i use these cowboys, i will not even use a company that uses them to deliver. Been watching the tracker map and see the van getting closer then the map suddenly vanishes and i see this message on screen "Sorry we missed you. We've left you a calling card *This parcel requires a signature" delivery rescheduled for tomorrow. This is not the first time this has happened, no one has arrived and no delivery card was left so why do that keep saying "Sorry we missed you. We've left you a calling card *This parcel requires a signature" when they never even turned up?

This parcel was meant to be delivered Monday by parcelforce but i see the seller used yodel Monday delivery instead hence why there is a problem.

13 days and counting since Yodel got their hands on my parcel bought off ebay...ebay information said out for delivery 7 days ago...Yodel site says still at depot today...my parcel went missing in Yodels depot, add your own conclusion...Yodel are a waste of space, off the scale negative star rating, DO NOT USE!

Appalling. From experience I can say this outfit is useless. Van broke down, my backside. The tracking showed the driver in the next road to mine with two drops before me, they had my mobile they could have called, explained and asked if I wanted to collect. NO. Two days later, the driver set out at 12.30 with 147 drops to make, I am drop 140! Delivered at 21.05,4hrs later than scheduled, the £150 tool was just left on doorstep, driver could not even be bothered to press the door bell. I will now start asking sellers if Yodel is their chosen courier because if so I will buy elsewhere.

Lies and joke of a company should just be shut down, told my item should been delivered 3 days ago but kept changing won't be sent out today 23rd December. Xmas gift ruined.

But best bit yodel customer service said if doesn't leave warehouse on the 23rd all items that they have left before Xmas are sent back to seller without attempts. So anything prior to Xmas won't be delivered after Xmas.