Yodel UK

One of the worst companies. First, there is no simple telephonic conversation facility available, and second, the CEO, management, staff, depots, drivers etc., are worse. They make you fake promises even after explaining the importance of the delivery (I was expecting my medication from them) and they gave me the worst anxiety ever. Businesses and customers avoid them.

My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing.
What truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling.
Yodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service.
I strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk.

Eduard

I am utterly appaled by the service of Yodel. How can a company fake deliveries and classify them as missed delivery when they never showed up. Even when I requested they ring my mobile if they encountered diffuliculty accessing my building. It's just frustrating you have no input in what couriers a supplier might use to dispatch your purchase, but Yodel is the very worst of them all.

This is my second experience of Yodel parcel 'service'. On the first occasion my consignment never arrived, although it was recorded on the Yodel website as delivered. Fortunately, on that occasion, the supplier gave me a full refund without quibble.
This time I knew what to expect. The Yodel tracker works well - hence my award of 2 stars. When the driver was 3 stops away I positioned myself at the lane end in time to see him ignore the street sign and fly past up the wrong road. When he returned at speed I was able to flag him down and take the delivery before he could disappear.

Awful company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. They should be closed.
No one informed me that I needed to bring the same ID as my recipient's name to get the parcel, and I used to write nickname to protect my privacy. So now I unable to get my parcel and receive the worst response. Customer service will just repeat over and over again that it's their rule that you have to use the correct name to collect it.
In fact, I have the collection code and recipient information and Yodel account to prove that this is my parcel, but they just won't bend the rules. Completely ignoring the customer's needs, they only suggest that I pay for the parcel again, that the parcel is right in front of me but I can't pick it up, that I have to create a new label for an unimportant name. It's wasting energy to deliver it again and create more carbon footprint.

Avoid this company.

Yodel failed twice to deliver my item. After rescheduling for another date as they initially failed to deliver, the driver had stated it was 'refused' which is a total lie because nobody came to our door to knock nor ring our door bell...AGAIN!. I believe the driver delivered to the wrong address, which explains why it was refused. Whoever the driver was, he/she is a complete mong! I contacted Yodel via their useless live chat to complain. The agent was more concerned about sticking to their scenario script than actually helping me - a complete waste of my time! My item is being returned to the seller overseas as Yodel will not redeliver my item again. Deplorable service employing disingenuous staff.

My delivery comprised 7 parcels. Yodel said it was 6. When i used chat line to find out where missing parcel was was told it was late from central Depot so missed the van leaving local Depot that day. Couldn't track as status was 'delivered'. Several more 'chats', was told it was lost, told to speak to supplier (Sat 23/12!), argued with and told it was delivered perhaps in garden or with neighbour. Eventually parcel 'found', delivery rescheduled for a date I couldnt be at property. Son took day off work to be there. No delivery, parcel too heavy! Completely useless, neither I nor supplier cn speak to a human who knows what's going on at the Depot in Selby!

Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover.
Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support.
Yodel deserves minus 5 rate, not one star.

LAZY Delivery drivers who cant read the instructions or Telephone number on the delivery note.
Failed to Deliver means i cant be bothered!
Their Online chat in India is a TOTAL waste of time.
Trying to speak to a human customer service is impossible. DO NOT USE THIS COMPANY!

My parcel has not been delivered to my address. I tracked my parcel(terrible delivery company). I got a picture of where driver left it,its certainly not my flat. 2 reasons one he delivered it to a ground floor apartment (I'm on a first floor flat). And the apartment he delivered to is a different style of building

Got my delivery on time and the driver was very polite. I hear poor service reviews but the driver in the Castlerock area is a gem

I paid next day delivery as it was an important delivery. Yodel made no attempt to deliver and then tried to say the delivery address was incomplete, having checked what they had, it wasn't. They then tried to say they couldn't discuss it with me because of data protection. The driver would have been seen if he had gone pst my house by two famiky members it's a very very quiet country lane, so it he was lost he could have asked but NO. No parcel and i have had to cancell three orders which is massive for a small business. I would never use yodel

The first time the driver didn't even bother to exit the van, and the next day they broke my items. Customer support will treat you like $#*!, and with 0 interest.

Got my parcel that was much needed as i am not allowed out of the house to being in the high risk category it came in time and the driver was in full ppe gear

All the providers they have in Fulham never accept the parcel for many reasons: they do not accept parcels over the weekend or they run out if labels!

The Yodel delivery guy stole the item without delivering the item and posted a fake picture in yodel app informing that it is delivered.

I can't explain how horrific my experience has been with this "delivery" company and I'm trying to find out how to take it further if anyone can help, I've not gone into work today as I was expecting my parcel and waited for it all day checking the tracker which is awful to use, then early evening I seen on the app the driver missed me and left me a "calling card", the only way to find out what's going on is to use the Webchat which in all honesty is useless, it's like talking to someone who is just copy and pasting random messages off a word document, the encrypted message that I could make top and tail of is that they have lost it and to take a refund off the seller or it might come 2/3 days time, who knows…. Does anyone know how to take this further or where the depots are in the midlands so I can collect as they obviously don't deliver anything looking from all the reviews

Parcel was due 30th/31st January, on 31st no parcel so contacted them as tracking had not updated since the 29th, was told it had left the hub from the sender and was at the hub in my area. Still no delivery so contacted again and was told it's due before the 2nd, so I expected it on the 1st, no delivery and no tracking. Contacted this morning and was told it was a label reprint, I challenged this a being a lie and was told parcel was now showing as lost and contact the vendor. This is not the first time Yodel have done this they are a disgrace and I get the impression if you complain they deliberately 'lose' parcels.
I am awaiting the CEO to respond!

Is less than 1 star an option?

Tracking didn't give updates, driver didn't respond to calls or text, driver didn't leave calling cards. Customer service were the opposite of helpful. Advised for 2 days I would get my package that day, and then told I would have to collect from my local depot, a 50 mile round trip. Hardly local!

Please use ANY other delivery service, even carrier pigeon would be more efficient

Such a $#*! company, it must close. They say they have tried to deliver the parcel not true they just want you to go to depot. AVOID

Absolutely Useless service. I bought an item from an online shop, and was emailed to say Yodel will deliver. I logged into their app to register and divert the parcel as I won't be home...I diverted it to THEIR OWN local pickup/drop off point. 3 days later still nothing there. When I phone you just chat to a robot and no help at all. And live Chat just told me the driver tried to deliver but cannot gain access to their own local pickup/drop off point that is on Yodels website. They don't phone you or update you to let you know, they not giving me the option to change address either even thought they at fault...its their own drop off point that is not working or the driver simply cannot find it. Blady useless! Now I've paid for an expensive parcel that I havnt received. Don't trust them!

2 days delivery from delivery became 12 days. 4 Attempted Deliveries, then, at last I had confirmation of a delivery so took the whole day off only to be let down.lost £120 in a days wages waiting for this shower of $#*!...now 8:00pm and apparently still out for delivery. Use another company.

No accountability. Put phone down. Do not really listen. Will never use. Avoid. Deliver to wrong address.