Yodel UKReviews 174

Zero stars for this company
Zero stars for this company. Appalling handling of this order. This was due to be delivered by the 30th at the latest.
After being sent back and forth from the local depot to national depot and back again this was finally marked for delivery. I was given a 2 hour window and waited for delivery. At the point that the driver was 4 stops away my delivery was suddenly marked as delivery refused contact sender!.
Non existent customer service from live chat and a useless robot phone number. STILL no delivery of my parcel several days after the latest delivery estimate. Nobody is accountable for anything. Will avoid any company that uses yodel! Date of experience: 02 July 2025

Parcel delivered to the wrong adress ( with photo provided!) then lost. No reponsability for the loss taken. Less than poor help desk ( all automated and hopeless)
PLASE AVOID USING YODEL

Probably the worst service I have ever had
Tell buyers that they turned up for parcel and it wasn't ready, these were posted to local shop, I have proof of sending, Then all you get is fobbed off with bull$#*!, website says talk to customer services, FUNNY FKRS ITS AN AUTOMATED CALL AND YOU GET CUT OFF, STEER CLEAR FROM THESE COWBOYS

This company advised the sender my address was incorrect & they couldn't deliver. Then when I contacted them (with great difficulty, could not get speaking to anyone) they told me they couldn't deliver because there was access issues to the property... there is NOT! Then when I went on live chat they cut me off twice instead of resolving. THEN once I was advised it would be looked into they sent me an email the next day to tell me they had returned the item to the sender. Useless company for deliveries& with zero customer service!

Since opening my account, just over a week / 10 days ago, everything has gone, as you would normally like to expect from a courier company, drop-off shops everywhere, and i even managed to speak to a human, and not a bot, on a Sunday night at 23.05, who solved my query instantly. Nothing but good things to say re YODEL to date,,

Paid for a next day service. I waited in all day and no one came. The app then said delivery had been attempted, which it hadn't. There was no calling card and the only options were to collect from a depot 30 miles away. Yodel are a bunch of deceptive liars. Do not pay for next day... It doesn't happen. Use Evri instead.

The worst delivery company in the uk.
Paid for a parcel to be delivered in a drop off near my house and the driver dropped it off 25 miles away from me. Customer service knows about it and been waiting 3 days for an update. No one answering live chat or the phone. Worst most unreliable service there is.
Even the shop assistant said the driver probably forgot to deliver then just dumped at a drop off near them because the drivers are incompetent lazy and useless. Just like yodel as a company.

Awful. I was told my parcel would be delivered between 9.30 and 11.30. Still no sign at all. Live chat "aren't able to track the driver". They have until 9pm to deliver apparently - well then don't issue 2 hour timeslots. Have been trying to use the tracking information but just going round in circles, after being at the same place for 2 hours this morning (presumably having a leisurely breakfast or something). If not here by this evening (they can't "lose" this one, it's a mattress so way too big to be "lost"), or in the event of any calling card to try to cover up the fact they can't be bothered to deliver, will demand a refund from the seller and strongly advise them not to use Yodel under any circumstances. This is not the first time...

We were due a delivery on 4th Dect, later updated to 6th Dec.
Itis now 15th Dec and has not arrived.
Took ages to get through on Chatline - timed out 3 times - then assured it would arrive before 9pm on 14th Dec. Did not arrive and still has not - 15th Dec.
Avoid at all costs.

Yodel were supposed to deliver on Monday, Wednesday and Friday this week - same parcel. Monday we saw the van come to the end of the drive, guy gets out, looks at the house, gets back in and drives away, no attempt to deliver. Minutes later a "sorry you weren't in" update. Since then, nothing but timewasting promises to deliver a parcel that they've clearly lost. Bad service is one thing - repeatedly lying is another.

You only learn about a company when things go wrong I would not recommend Yodel, a cowboy company. Ordered item. Told delivery would be 30th Nov, no delivery - Yodel had cheek to say delivery attempted, despite me sitting in all day waiting and monitoring their app which showed the van skirting my road several times from the 'estimated' delivery time of 2pm before they posted their 'apology' for missing me!? Asking me to reschedule. Re-scheduled for second delivery 2nd Dec, no delivery, then third delivery 3rd Dec, again no delivery. Complained to company who sent item and asked to cancel and refund so I can go elsewhere. Their reply? I would have to wait until item returned by Yodel? If they can't deliver to me how are they to return item? Yodel are a despicable company. My guess is Yodel have damaged or lost item, would explain why they didn't attempt delivery. Bear this in mind before ordering from any company using Yodel. Their site makes it impossible to contact Yodel direct, poor despicable company. Avoid at all costs, poorest courier by far!

Tracking showed 'delivery booked' 27th Nov. Still awaiting today 2nd Dec.
Three times,waiting over 30 minutes to try and get any response on chat.
I will avoid using any retailer using yodel

Yodel got a bit better but now we're back in the dark days...why do they give you a delivery day when they know they're not going to have enough time to reach you by 9pm? I'd much rather they just tell me a day when they can actually deliver instead of giving me an earlier day when they can't. I'll go back to avoiding yodel again. Evri are much better these days

Yodel is a total waste of time
They are a disgrace to delivery service
I have had horrible experience with them.
First time it was an portable AC
They did not deliver and started sending me lame excuses, that we could not deliver as we couldn't enter the property
I changed the delivery date and waited the whole day
They did not come and send me the same message
Contacted customer services and they said they don't have it and asked me to contact the supplier
Contacted the supplier they said they have sent it to the courier.
I never had the item delivered
Second time it was an item bought on Amazon. Yodel again did not deliver and said they attempted delivery. I had to get a refund
Third time again they did the same.
Did not deliver and said that they made an attempt. How? Did not ring my flat entry phone system, did not call me and just left without delivering.
Completely unprofessional incompetent and all they give you is a bunch of lies.
Avoid at any cost

It did get a lot better...I used to hate yodel with a passion but they started to sort themselves out but now we're back to the old yodel. You wait at the time estimated...nothing. Then just before you go to bed it changes to saying it's been delivered to your safe space. So at 10pm you're checking all around your house for a package that isn't there. And then the next day the tracking changes back to out for delivery! You cannot treat people like this. If the driver has had enough for the day and can't be bothered to finish their rounds (which is pretty bad in itself) they should have an option to tell the customer this instead of lying about the package being delivered. Would save us checking outside, asking neighbours, contacting yodel etc etc.

3 parcels returned to sender, one given to a stranger, see photo. Could not find my address, strange when I get deliveries from other couriers and Royal Mail. Their chat bots are useless and no real people to speak to. Leave a bad review and it is answered by AI etc etc etc

Yodel has been pumping good reviews on trustpilot like they are going out of fashion. The truth? Most people have issues with Yodel lately, they used to be ok-ish, but now they are possibly the worst courier, or among the worst. I have made a note of never ordering anything that need to come through them. I've been waiting for two parcels for nearly two weeks now because they attempt deliveries at 22:00 on businesses. My items are as good as lost. My guess? Some CEO is cutting corners by overloading the delivery guys, who, let me guess again, are already on minimum wage or near. Pity those guys? Reviews show alarming rates of lies, unprofessional behavior, theft and even insults to customers! If they spent their money, time and energy in giving a good service instead of flooding us with wonderful reviews the real clients would have only good things to write in here. Their phone contact service is equally appalling, no humans ever answer and their recorded options are insufficient. Substandard, inefficient and a waste of money both for traders and customers. We prefer to pay an extra pound and have it delivered by Royal Mail or anybody else, for that matter. At least a week earlier. On business hours.

Your delivery driver is incompetent. My surprise gift for someone got "delivered" in a wrong house. Upon seeking help with customer service, I've confirmed the parcel was delivered in a wrong front door to God knows whose front door was it. It's more than 24hrs that have passed and not a kind soul has tried to bring the parcel to my person's front door. Worst case it's already lost.

All the driver needs to do is check/verify the address. What a lazy person.

Also your SatNav is innacurate or pretty off. Customer Service said themselves. Can't do anything about it?

My surprise just got wasted. I waited for 2weeks for that item.

Such a bad service.

Awful! Dreadful service! Avoid! The delivery drivers NEVER knock, NEVER leave a note through my letterbox saying where the parcel has been left, and consistently leave my deliveries so out of sight I don't find them until days later (which is NOT acceptable when delivering perishables or plants)! Vendors - PLEASE choose a courier who can be relied upon to knock on the door when delivering - if not your customers will choose a different seller, purely on the grounds of the appalling service provided by Yodel. I have also advised my business NOT to use Yodel for their work-related courier needs. Their customer service is just rubbish. UPDATE: The parcel was left UNDER THE CAR (apparently this is deemed to be a 'safe place') of someone three streets away! They kindly brought it over, but this is utterly ridiculous. The delivery driver will apparently get a slap on the wrist and will be reminded how to deliver parcels to the correct address. He or she should be sacked as the address was clear so it seems that they just couldn't be bothered!

I am fed up of things arriving smashed & like jigsaws either to me or to buyers. Terrible disgusting company