Very pleased with Kim... she fixed all my problems and found a few I did not know about... she was GREAT!
Yext is the Best! My business has really improved since i signed up with yext. Thank you Keep adding new sites i love it. Gary & Laurie
I'm going to give them 2 more weeks to get everything worked out.
It's been over a month still nothing.
I was scammed by them, they are a TOTAL RIPOFF!...
Worked with Ismail, Let me tell you this guy is a gem
He explained in detailed for all my concerns,
Yext should know they have a gem working for them
Keep up the good work Ismail you rock...
Thank you for writing a review! We're glad to hear about your positive experience, and we appreciate the feedback. We'll share this review with Ismail!
As quoted by a 'Yext Rep', in a previous response in one of the reviews below here on SJ "... as the business owner is always free to go to each local search site and make updates directly."
This is Not True as with every website that is involved with Yext to correct your business listing, you are directed to a Yext signup that costs a bit of much. For those sites there is no way to update your information directly without going through a Yext fee. This is a bit disconcerting as you have to pay to update your business to correct your current information, which to me is a bit of a ransom. As well this misleads the public looking for correct information on businesses.
Update 13MAR2014: Response to Yext Rep > Yes Yext Rep made a number of points that is already in the know with the public with what and who Yext is. What is of concern is this comment (similar to same from other Yext Rep's) in the Yext Rep post, "as the business owner is always free to go to each local search site and make updates directly"... This is Entirely Not True as there are search sites that have no other option BUT to go through Yext.
Hi D. W. -- Thanks for your comments. It looks like you are also experiencing the same frustrations as some of the other reviewers, so I am going to share a similar response to explain how we work and why some of the publisher sites we work with direct you to Yext. Yext is a third party software that allows business owners to claim and update their listings, and manage all of them from one place while also enhancing them. Yext is a paid service, however, electing to use the Yext service is completely up to the business owner, as the business owner is always free to go to each local search site and make updates directly, as you noted that you were told by one of our representatives. This method frequently takes much longer, which is one of the many reasons why we have created our service, but is free in most cases. Some of our publishers have opted to use Yext as their sole source of data updates and new data, because we are a very large and trustworthy source of first hand data from the business owner directly. Although these sites will sometimes direct you to Yext, they also make contact information available on their website where you can submit a question or inquiry. If you would like more information about what we do, or would like a list of public contact information that we have for our publishers to see about having free updates done through the sites directly, please feel free to reach out to Yext Support by e-mail at support@yext.com. Thanks for bringing this to our concern and we wish you the best of luck in updating your information.
We now have two businesses on Yext.
Speed: The listings start going live immediately after you pay, and it takes a few days for your information to populate throughout the networked directories and sites.
SEO: We were able to measure a quick SEO boost from the 20% of the links that have SEO value (not all 50 links have SEO value).
50 Extra Websites Where they Can Do Some Good: But the greatest value is having a very strong appearance in searches where you might otherwise have not been outstanding or not visible at all. Despite fairly strong websites and SEO presence for both of our first two test businesses, we're finding that the Yext network sites might see as many as 200 related searches per month for our little, local, rural test businesses. It's easy to make an argument, that if actively searching customers are in those directories, we want to have an impressive presence. Yext has lived up to all their promises and answered direct questions directly.
Not Extortion: I read a number of other reviews that accuse Yext of extortion for offering a paid service to correct incorrect data on their "Partner Sites." This is incorrect, because Yext does not own the "partner sites." It's not extortion to get paid to fix a third party's mistake. Partner sites only means that Yext has an agreement with that site to allow Yext to insert very informative directory listings and to suppress information that Yext customers declare to be wrong. Yext provides a free service to help you see if important directory listings are missing or incorrect. Then business owners have a choice. Create a profile with each of those websites, manually, one at a time (because they are all separate businesses), or pay for a Yext account to upgrade and correct all of those listings at once.
Emilio was excellent. He helped me understand the service in a very easy way and to be very excited about the decision I made to join Yext.
Rob and Jack have been providing me with personalized service that goes above and beyond what I would have expected. Deeply appreciated!
Thank you for leaving your review, Lisa. We greatly appreciate it and will certainly pass your kind words along to Rob and Jack. Thanks again for being a customer!
Jenna and Kelly were amazing, they were personable, fast, and effective, rarely am I taken back by service, but in this case Yext surprised me.
I found Yext.com because my business info was incorrectly listed on 411.com. In order to fix it I was directed to Yext. Total scam!
Thanks for your comments, Marc. Seems like you are experiencing the same frustrations as the reviewer that I just answered above you, so I am going to share a similar response to explain how we work and why 411.com had directed you to Yext. Yext is a third party software that allows business owners to claim and update their listings, and manage all of them from one place while also enhancing them. Yext is a paid service, however, electing to use the Yext service is completely up to the business owner, as the business owner is always free to go to each local search site and make updates directly. This method frequently takes much longer, which is one of the many reasons why we have created our service. Some of our publishers have opted to use Yext as their sole source of data updates and new data, 411 (powered by Whitepages) being one of them. Here is a contact form that you can use to reach out to them for free with questions or update requests: http://bit.ly/1hiUIo8. You can also e-mail support@whitepages.com. If you would like more information about what we do, or would like a list of public contact information that we have for our publishers to see about having updates done through the sites directly, please feel free to reach out to Yext Support by e-mail at support@yext.com. Thanks for bringing this to our concern and we wish you the best of luck in updating your information.
I wholeheartedly AGREE with all of the negative comments... what a bunch of garbage that we MUST pay to make sure the information is ACCURATE... where the hell is the soap box...
1, They force YOU to pay a weekly fee for each site THEY will correct. Many sites you can correct yourself for free. Or pose as someone notifying them the information is incorrect, and it will get fixed eventually anyway. For free!
So because I posted a complaint, my business line is ringing off the hook from YEXT trying to sale the services. NO CSR rep. Josh, you are still very rude, like the last person and are still spamming the incorrect information to sites. I have been to several sites that take me directly back to YEXT a paid site that will supposedly "correct your data" for a small FORTUNE... What a joke! Do not use these guys!>
2. I agree with one of the posters in that they own subsidiaries that link your incorrect data across multiple sites... boy what a scam that is.
3. These people are rude when you call them to correct information, that as a business owner you should be able to do FOR FREE. It is your information, you have every right to have it corrected FOR FREE.
4. We all should be very careful when big DATA SEO's tell us we need to pay them a monthly fee to watch the "chickens" when they are the fox.
So because I posted a complaint, my business line is ringing off the hook from YEXT trying to sale the services. NO CSR rep. Josh, you are still very rude, like the last person and are still spamming the incorrect information to sites. I have been to several sites that take me directly back to YEXT a paid site that will supposedly "correct your data" for a small FORTUNE... What a joke! Do not use these guys!>
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
Miss Caroline was excellent she made me relax and enjoy the process. Great service. Thank you you Miss C.!
Completely agree with every negative comment. They are making it impossible to update YOUR OWN BUSINESSES info!
Yext; you can go ahead and Private Message me too. I would love an explanation!
Ruth was VERY helpful in explaining Yext features and answering my questions.
I'm so excited to see how Yext helps enhance my business' exposure.
I hate that their partner sites force you to pay them to fix incorrectly displayed data. I can't believe that is legal.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST. View... review...
Horrible Company claims to give you free advertise but only to mislead you into a paid package. Very Deceiving. What a loser company!
Hi Paul.
We're so sorry that you feel that way, and we apologize for the confusion. We have never offered free advertising (or listings.) The only free tool that we offer is a scan to see how your business is listed across our publisher network. If you would like information on how to reach out for free listing updates, you can click the 'contact us' sections of the sites you desire. Feel free to reach out to our support department at 888-921-8247 from 9am-5pm EST with any other questions!
Sincerely,
Supervisor of Client Support - Yext
Great experience with support setting up my account. Very easy to use interface with my account, settings, and controls.
Thank you for leaving a review, Laura. We appreciate you sharing your experience!
I was and every time I call I am well taken care of. Great company to deal with. I recommed this company 100%
Thank you very much for leaving your review, Randy. We're glad to hear that our Support Team is always there for you and have been helpful in answering your questions!
I have had the pleasure to speak to Lauren, the whole time was great great. I hope I get a chance toget her again. Thanks
Total waste of time and money. Take 10 minutes and do what they offer for yourself.
Hi Jason,
We're sorry to hear you feel that way about our services. Is there something specific that you need help with or would like to discuss? We want to make sure that you are happy and would love to assist you in seeing the best results possible from using Yext. If you would like to discuss your account please contact our Support Team at support@yext.com or by calling (888) 921-8247. We are here Monday-Friday from 9-5 eastern time.
Sincerely,
Supervisor of Client Support - Yext
Overview
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 27th among Marketing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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We appreciate your feedback, Keith. We are glad to hear that you are working with Hannah and Jenna on our Support Team to review your online listings and ensure you're taking full advantage of our services.