The salesperson called and we had a nice conversation but I told him my little company doesn't need or can afford his product. He called back today and was rude and condescending. Little snickers when he would say something smart $#*!. Guess what? My little company will turn into a larger company and we will not use you in any circumstance.
We have received excellent technical support from Yext, especially today by Elizabeth K. She was extraordinatily knowledgeable, helpful, empathetic and encouraging in helping with some extremely technical issues. Our expectations were clearly exceeded.
www.twinoaksfarmweddings.com
The reason we use yext is to keep our online media information correct, we came across some errors while using the yext dashboard... there was some info that was flagged by yext as it was incorrectly mapped, one email to the yext team and this issue was immediately resolved. The issue was not caused by yext but it was fixed by them, another reason why they are a great value to our Restaurant.
Thank you Yext your friends at BarloventoNYC
Thank you for leaving a review! We're glad to hear that Yext has been helpful to your business. We'll continue working to ensure that you're in control of your business information online!
Nothing is life is free, but should I have to pay for nothing? I literally want nothing from Yahoo and Yext, yet seemingly have to pay to achieve that goal. Yahoo has a local business listing for my company that has our products incorrectly categorized. I just need it fixed, or deleted.
It's free to submit a change through Yext, but no guarantee Yahoo will approve and implement it. I could find no way to just request my business be removed, so I submitted a change/correction. When I submitted this change, Yahoo implemented a typo I inadvertently made, but did not implement the actual changes we desired regarding the product description. Status of my account is still listed as 'submitted'. This is telling!
*******@Yext.com has conveniently avoided answering my request to just remove my listing altogether, and has defaulted to the same canned response we all get... that I can make corrections on my dashboard but that "there is no guarantee that Yahoo will accept this information and implement a change since this is a free account."
My dashboard is correct. The listing is not. Yahoo will fix it if you pay, won't if you don't. I don't want to pay for a service I don't need, so it seems like the right thing to do to allow it to be deleted as I didn't put it there in the first place, but I seemingly can't unless I pay. Is this not like being held hostage? Maybe even the textbook definition of blackmail.
I see the reviews for Yext are mostly 5's or 1's, so it's like all or nothing with them. How do I just get to nothing...
We apologize for any miscommunication and inconvenience. We understand that you connected with our Support Team, and that they were able to clarify what a Yahoo Free Basic Listing is and how it works. The Support Team is also working to find the best solution for you to manage listings. We hope the Team has been helpful! If you have additional questions or concerns, please email support@yext.com.
Technical support people, like Mia and Tenika at Yext set the standard for support from internet and IT related companies. Problems are readily identified, the follow-up is great and most importantly, results seems to always be achieved.
Thanks for leaving your review, Brad. We'll be sure to share your kind words with Mia and Tenika.
Andrew Lee and Nicholas J. From Yext are amazing! Since deciding to use Yext for my business, I've had nothing but positive experiences with Yext as a company and Andrew and Nicholas as part of their team. I've had a couple of questions since I've started using them and the response I get is immediate and they jump into action trying to figure out the answers to my questions. I'm am nothing short of impressed by the team at Yext and I hope it continues. By far, the best!
Thank you for taking the time to write a review! We are happy to hear about your experience with our Support Team, and we'll pass on your kind words. Thanks for being a great customer!
I used Yext once to straighten out some business listings after obtaining assurances that it was a one time payment. The next year they attempted to charge my card at the end of the year without authorization. Charges were reversed by the card company. In 2017 they attempted to charge the card again. It was reversed and the merchant was blocked by the card company. Beware
Thank you for leaving your feedback, Reid. We have sent you a few messages asking for more information so that we can further look into this issue. We'd like to apologize if there was any miscommunication around how our services work. So you're aware, we offer subscriptions on an annual billing cycle, because we also pay the listing sites on your behalf. Doing this allows us to guarantee that your information will show up accurately on those sites. All subscriptions are set to renew automatically each year. Since we push and protect your data on a daily basis, the automatic renewal prevents any disruption in service. Auto-renewals are the standard practice for software services, and you have the option to opt out of the renewal or cancel your service altogether at any point. As a client, you should also have received an email notice 30 days ahead of your automatic renewal via email. If you did not receive notice, please let us know. We look forward to hearing back from you and helping to resolve this issue.
April L. Was my customer support rep…she was wonderful! She guided me through the process with lots of patience and understanding! She also spent quite a while with me…which was very much appreciated!
Lauren M at yext was great! We changed the name of our business. The name needed to be changed on all the search engines. We also had duplicate listings which needed to be sorted out. We all know how tedious and stressful that can be. Yext was a great! They got it all sorted out.
Thank you for leaving a review, Gena. We appreciate the feedback, and we're glad to hear that our team has been helpful! We'll be sure to pass on your review to Lauren. Thanks again!
I have been on board with Yext from the time the sales rep called. If you want a strong Internet presence and you want to be found on directories, but don't have the time or human resources to devote to updating and posting, Yext is for you!
Yext has been a great partner for us. They make sure that our listings are always live and are always available to help and guide us- morning, night and on weekends. They have been amazing!
Thank you for leaving a review, Veronica! We're happy to hear that Yext has been helpful in managing your information. We will share your review with the team, and continue working to provide great customer service.
As a new Yext user, I had a few questions and issues that came up. I contacted the support center and received a quick response with detailed information. I have contacted Yext twice and have had a very good experience both times. Thanks!
Thank you for leaving your feedback, Terri. Glad to hear that our Support Team was able to help!
I am still trying to find out why I went with this company. It is almost impossible to get any assistance from them. I am looking for a way to contact someone for a problem I am experiencing. Not a good way to spend your advertising money.
Hi Jim,
Sorry to hear that you're having trouble contacting us. Our contact information is available online, but I have also provided it below for easier access.
Could you please give our Support Department a call? We would be the ones to help troubleshoot any issues that you're having. Our phone number is 888-921-8247, and e-mail is support@yext.com. I'm confident we can solve your problem, but if you're not satisfied, a pro-rated refund for any unused services is always an option. I hope you reach out to we can get everything squared away for you!
Kind Regards,
Supervisor of Client Support - Yext
Felecia was AWESOME with helping me get address fixed and then showing me through the site on things we can do to improve our website and connections to the media.
Even though she was sick, her customer service was amazing! Thanks to her we are a little better off today then we were in months!
Felicia was awesome! She went out of her way to help me, not only answering my questions, but providing me with great information. I am EXTREMELY happy that I am using Yext - and also loving the results!
Since initiating my service with YEXT, I've used their customer service team on three separate occasions. On each occasion, they've promptly resolved my issue or addressed my concerns while showing patience as they educated me on how to use their user friendly system. I would highly recommend YEXT for both their search engine optimization service and friendly and effective customer service team!
Thank you for sharing your experience, Tim! We are so glad to hear that the Yext Support Team has been helpful and patient. We'll pass on your review to the team!
I was having issues with Facebook and the Yext Support Team (Ethan S.) was fantastic in resolving the issue that I could not get resolved on my own. He was awesome to work with and many thanks to him and the Yext team. I am a relatively new business customer and I know I made the right decision in choosing Yext.
Thank you for writing a review, Michelle. We are happy to hear that the Yext Support Team was able to resolve the issue. We'll pass on your review to Ethan. Thanks for being a great customer!
The sale rep' call me and when I couldnt make a diction on the spot he yields at me that he spent 30 min with me and I cant committee! As I call back to move forward with the service I make sure and clear what is the expectation base on the sale pitch, I was misled to understand that Yext will perform a services for me as a Premium member. Which they are not able to... I ended up canceling my service.
*The customer service rep that help me to cancel was vey nice and helpful, Thank you
Jack.
We appreciate you leaving your review, RK and are glad we've been able to converse offline about this with our Support Team. We'd like to apologize if what you were promised on the sales call was not delivered to your business and that our services weren't a fit with what you were looking for. We would love the chance to speak with you further about this and understand how we might be able to improve our services. We will have our team reach out to further discuss this. Again, please accept our apologies.
After a year since I signed up there is absolutely no improvement in my online presence. Save your money and setup accounts on Yelp, Google etc. yourself.
We're sorry to hear this, Ronald. We'd love to have a better understanding of what happened and why you're not seeing the results you had hoped for. Please contact us at support@yext.com.
I have done some pretty extensive research on the company Yext.com. Not only do they charge to remove wrong phone numbers and address listing for business, I believe they may be directly responsible for corrupting that info from the start.
Yahoo and Yext seem to have so type of relationship that allows them to continue this practice. Bing and Google do not let them claim business profiles.
I also know that Yext is in some way connected to other companies like applianceappointment.com and has a large amount of advertizing sites like local.com, superpages.com, Manta.com and a good number of others.
They are very rude when they call you at all times of the day. I would also be very careful entering your info on some of these free listing sites. They will just corrupt the information any way and then call you and try and charge you for removing it. This company is a scam, beware!
Yext PowerListings is a third party company that has designed a software to help business owners maintain, update, enhance, and control their listings on a large platform of local listing sites. Updates are mostly in real-time, and occur through an automatic feed that we have with each listing that we service. Through this direct control, business owners are in the driver's seat of their presence on local listing sites across the web to ensure that clients are receiving accurate, rich information that is always current.
We have reached out to you privately to personally address your comments and concerns.
Please don't hesitate to reach out to our Support Department directly with any questions at 888-921-8247 from 9am-5pm, Monday-Friday EST.
Overview
Yext has a rating of 3.2 stars from 170 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yext most frequently mention customer service, business listings and great experience. Yext ranks 27th among Marketing sites.
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Thank you for bringing this to our attention. We apologize for the inconvenience. You have been added to our Do Not Call list. Again, we apologize for the negative experience.