Tom C.

Nothing is life is free, but should I have to pay for nothing? I literally want nothing from Yahoo and Yext, yet seemingly have to pay to achieve that goal. Yahoo has a local business listing for my company that has our products incorrectly categorized. I just need it fixed, or deleted.
It's free to submit a change through Yext, but no guarantee Yahoo will approve and implement it. I could find no way to just request my business be removed, so I submitted a change/correction. When I submitted this change, Yahoo implemented a typo I inadvertently made, but did not implement the actual changes we desired regarding the product description. Status of my account is still listed as 'submitted'. This is telling!

*******@Yext.com has conveniently avoided answering my request to just remove my listing altogether, and has defaulted to the same canned response we all get... that I can make corrections on my dashboard but that "there is no guarantee that Yahoo will accept this information and implement a change since this is a free account."

My dashboard is correct. The listing is not. Yahoo will fix it if you pay, won't if you don't. I don't want to pay for a service I don't need, so it seems like the right thing to do to allow it to be deleted as I didn't put it there in the first place, but I seemingly can't unless I pay. Is this not like being held hostage? Maybe even the textbook definition of blackmail.

I see the reviews for Yext are mostly 5's or 1's, so it's like all or nothing with them. How do I just get to nothing...