Yelp

Sadly, a local pediatrician (Dr. Kevin Grant MD of Folsom) has repeatedly been able to get my very honest and factual Yelp reviews removed. This is very unfortunate because Yelp is thereby not helping the public when it comes to protecting them from unscrupulous businesses.

It therefore appears that we need to also check Facebook for "negative" reviews that provide the "dark" side of some businesses, especially medical and dental businesses.

On the other end of the spectrum, I have a new dentist subsequent to my long-term dentist selling out his practice. I am very pleased with this new dentist and his hygienist who I never knew prior to the transfer of the business. I placed the first Yelp review (for the new name of the business). I gave him very high ratings so others would know his new business exists and that I believe he is top notch. His name is Dr. Chee Chang with "Smile Care Family Dental" of Sacramento.

Shockingly Yelp knocked out my first customer review because they think I am related to him (I am Caucasian and he is Chinese!). There is no way to challenge these actions by Yelp. So now they are knocking out both a great review for great businesses and also a bad review of a business.

I had so much faith and trust in Yelp. Their recent actions have greatly shaken my belief that I can fully trust Yelp to provide honest business reviews that happen to be exceedingly good or exceedingly bad.

The bad review was for "Dr. Kevin Grant MD" who is the owner of Folsom Lake Pediatrics. Somehow he influenced Yelp to remove a fully substantiated review that identifies very serious and documented character and integrity deficiencies.

People need to know who to trust and who to be concerned about in the medical and dental area. If doctors or dentists are unscrupulous and lack integrity you want to know this from the experiences of others instead of painfully learning it the hard way yourself.

Bottom line is that it appears you need to go to the only known review forums (i. E., Facebook) to see the really favorable review comments and especially the ones that can protect you from potential disaster with an unscrupulous business.

Please don't ever consider using Yelp for marketing your business, they are horrible and a complete SCAM just look at how low there ratings are. I have a business account for many years nothing but problems and aggravation. Everytime I get a positive review and I'm at 5 stars they delete only the positive reviews but they leave the 2 negative reviews I have. So I was at 5 stars and over the last 3 days they deleted 5 positive reviews which brought my score way down to only 3 stars, and they do this whenever they feel like it. This site will destroy your Small business reputation, I've had my business for 12 years now and I've stayed at 5 star reviews all these years on every other marketing site and social media. I tell them to delete my account and they won't do it they say they can't. Do not give this company any of your info cause once you do they will never delete the your page, they don't allow you to delete any of your info. So your page will stay up weather you like it or not with all your info up and if they drop your ratings down to 1 star there's nothing you can do about it it's still live and shows up on Google and everywhere else for people to see. Besides me spending $1000 on paid ads which I didn't get 1 client from, then I canceled my ads after that and they still ran up another $2000 on my card, so I lost $3,000 I hired a lawyer now to look into all this cause they are a complete scams and they should be put out of business. They do Fraud and get away with it, it makes me sick. I have never dealt with this with any other site

Use Google, Facebook or Instagram they are great for marketing I haven't had any problems with those 3 sites

I am a single mom with a small cleaning company. I have my website information on Yelp for the past five years and have never once been charged.

A salesman named Zach called me up and was supposed to give me instructions on how to change certain things on my Yelp page. When he called me to do this, he started trying to upsale me on an advertising product. I told him I was interested but there was NO WAY I could afford any payment coming out on February 1,2019. He suggested that we set it up and that he would apply $150 credit so there would be no way possible that I would be charged on February 1,2019. With his assurance, I went ahead and signed up with them. HUGE MISTAKE!

Oddly enough, after I agreed to sign up, Zach never gave me the information he originally called to give me. He gave me his personal contact information and said if there were any problems that he would personally take care of it. ALL LIES!

So come February 1,2019, they charged my account, which overdrew it, especially with all the other bills that were supposed to post that day. There was a reason I told him that I could not afford it at that time. I have spent hours on Friday, Saturday and today, Monday trying to get them to fix what they messed up. I can't get Zach to return a phone call or email. They have all refused to get me to a manager. This isn't just an upset customer, there are legal issues at hand and they could care less.

Unfortunately for them, I record all of my phone calls too. If I can't get them to fix this without anymore of a fight, you will be able to follow our court battle on the local news. I'm so sick of these big companies screwing the smaller ones out of funds they need just so they can hit a sales quota. Well Zach, I hope you are proud of yourself. I hope meeting your quota was worth screwing my company over! Hopefully when one of you or your managers reads this review, maybe I will actually get a call back. It doesn't seem that Yelp has any sort of management

They are scam artist over charging and not clarifying benefits and once they charge your card they don't give refunds. Don't work with them! So PO'D

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You company is horrible and need to be shut down. You don't listen to anyone and have no standards. Yelp is so 1980. No one uses it.

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