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Arizona
1 review
2 helpful votes
Follow Rick C.
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I cancelled Yelp and received my cancellation letter from Yelp 09/28/2015. I called to cancel again in May of 2020. It is now, July 22,2020 and they continue to charge $375. Every month.

Do not sign up with these people. You can't get rid of them

Date of experience: July 22, 2020
Connecticut
1 review
44 helpful votes
Follow Devon B.
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Yelp contacts you when you have several 5 star reviews. Next they pressure you into pay per click advertising. They proceed to remove the reviews from the site (reasons unknown), then bill you a absorbent amount for clicks that never happened. Stay away from this company. I can't understand why anyone would even trust their review system. Shame on you Yelp! Greed is a sin.

Date of experience: February 2, 2020
Illinois
1 review
0 helpful votes
Follow Chaim G.
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It's not even a business - another fraud machine created by... you know who...
We never created Yelp account for my small business - someone did and left 3 negative and absolutely irrelevant reviews. That's all we have - 3 negative reviews. Tens of thousands of happy customers - but Yelp is showing us as a evil company with 3 negative feedbacks and those did not come form our customers.
Now try leaving your review about Yelp - let's say on Google - you simply cannot.
We consumers should have equal rights to review all the businesses - you would think you can, but apparently not for the "saint" Yelp, Facebook, Twitter and other commie party propaganda outlets.
Equality? Fair reviews? Forget about it.

Date of experience: December 22, 2021
California
1 review
2 helpful votes
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These people are ruthless. They removed all 17 of my 5 star reviews to not recommended. I am a small 1 chair hair salon and my potential clients read reviews to decide on whose going to cut & color their hair. They said that Their software is deleting all of my reviews and there's nothing they can do but yet they can help me improve my presence by selling either stupid and ridiculously overpriced advertising. Think this is a conflict of interest? I would really like to gather up a bunch of people and file a class action lawsuit against them because they're damaging everybody's reputation if you don't purchase their advertising.

Date of experience: June 16, 2020
California
1 review
6 helpful votes
Follow Jeff T.
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No longer using yelp for advertisement or anything. They removed a lot of my 5 star reviews from my customers. It left a bad taste in my mouth. I now use other platforms for advertisement and I have been doing great!

Date of experience: October 20, 2019
California
91 reviews
225 helpful votes
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I am surprised Yelp's rating is low. I always use it when I am trying to find a new restaurant or even trying to decide what to try at a new place. Their "highlights" have kind of gone down hill. It's not so helpful, when you highlight words like "bar," "music," or "brunch." They used to be more specific recommendations for good dishes to order... hence only 4 stars. Also, did you notice how some of the reviews are hidden at the bottom... down to 3 stars now.

Date of experience: April 21, 2014
Maryland
1 review
0 helpful votes
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Was contacted by phone and told cost would be no more than $300
And that they would get back to me to go over the actual ad before service began the next month. They did not contact me and was unaware until a $570 charge appeared on my credit card statement. Upon contacting the CC learned another charge of $564.19 had also been posted. They are scammers!

Date of experience: August 6, 2020
Connecticut
1 review
7 helpful votes
Follow Karla J.
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I tried yelp business for my small business. They completely raped me of $400+
which I had been tricked into signing up for things when I thought I was talking to a helpful representative.
I never authorize 400 to come out in one charge. And they can't really justify it.
The "customer service" person Sharice, kept me on hold for almost 20 minutes just to tell me they won't issue a refund. I will never use Yelp again. All that money I have to pay and I got zero clicks on my page. Yelp is just happy to swindle that money, even though I am a single mom trying to run a small business.

Date of experience: July 31, 2023
Nevada
1 review
2 helpful votes
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Lue Haven pools
July 1, 2021

Yet another day goes by with no work, or progress. Not even a phone call to explain to us why our pool will be delayed again. Yet my Friend that works for a major home builder says they worked all week on new construction. That's because they the home builder can not close on the house unless the pool is complete. Choose wisely Blue Haven has not been open or clear on schedules, and will use every excuse why they can not do there job, instead of saying how it will be resolved.

Date of experience: July 1, 2021
North Carolina
1 review
6 helpful votes
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Digital Mafia
August 22, 2019

If there is such thing as a digital mafia, this company is it! Some of the same buzzwords can be used to describe them.

They "hide" great reviews and display $#*!ty ones, then give you a call and try to get money out of you at which point, your good reviews will magically show up and affect your overall rating.

I'm sorry, but if any other company did this... "pay us money and be honest" scheme, they would be burned at the stake.

Yelp, I've got a 1 word review for you - $#*!.

Date of experience: August 22, 2019
Rhode Island
1 review
2 helpful votes
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Stay away
November 16, 2022

Run, run, run! Their review process can kill you- it has me. They scan all reviews and if a review looks "too good" they assume i have solicited someone for it and they wont credit it to my ratings. I have fabulous reviews- most not posted. But they let all the bad ones thru since its obvious i didnt solicit those. I lost more than 50% business when a terribly false review was allowed to stand. She said i had a mouth like a truck driver, which i dont, and she said many other things. Yelp could fact check some things but the wont. They are hard to use for also...Too many steps for reaching out and i lose track of people. Its a watered down version of google. No need to advertise in both locations and my experience with google has been so much better. The biggest problem though is you cant disappear from yelp. You can stop paying them but your ad and terrible rating stay forever. Just say no.

Date of experience: November 16, 2022
California
1 review
51 helpful votes
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Yelp is a FRAUD
October 4, 2020

Yelp is a FRAUD. They randomly weed out negative reviews to provide misleadingly favorable ratings for terrible businesses that routinely rip people off. I personally have posted detailed negative reviews, only to have them deemed "not recommended," for no apparent reason. A hairdresser friend of mine told me if you don't take out ads with them, they'll publish obviously false reviews written by your competitors and weed out favorable ones.

Date of experience: October 4, 2020
Florida
2 reviews
15 helpful votes
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Buyer beware!
February 16, 2020

I wish I had read the several hundred horrible reviews on Yelp before I decided to do the "Free $300 trial program". To start I paid several hundred- never got one sale out if it. Yelps ads & practices are deceptive, plus extortion- they purposely posted bad reviews from another business in another state from 5 years ago. They refuse to fix the issue until I pay them several hundred! When I refused, they kept harassing me, and then they reported it to credit bureau. It's unethical, unprofessional and illegal. If anybody starts a class action lawsuit, please count me in. They deserve to be put out of business!

Date of experience: February 16, 2020
District of Columbia
16 reviews
67 helpful votes
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Scam city
September 10, 2016

Let's just say if you were one of the popular kids in school and want to provide free content in the form of reviews for a totally corrupt site, you will love the s#! T out of this piece of trash site.

If you are not one of those people (me included) prepare to be bullied all over again. It WILL happen, guaranteed. From the top down. Elite is a f##king joke.

Get a few scraps of "free" food, awkwardly interact with people you hate... I have fully described the elite experience. I forgot to mention, they constantly control your content and pictures. By the local guard your wonderful community manager.

If someone threatens your life, and you are not on the CM's personal VIP list, oh well, you can go f##k yourself. Enjoy writing free reviews that may or may not be flagged by your "fans".

Or threatened vaguely with legal action by Yelp for a credible review, which like everything else on Yelp is fake. Enjoy your free scraps and mind control. I f##king loved every minute of it.

Date of experience: September 10, 2016
Oklahoma
1 review
5 helpful votes
Follow FADI I.
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We have provided endless documentation verifying reviews are not legit, and some that are. They do nothing to support the retailers. The algorithm they use is faulty and takes any legitimacy away. I can't wait to see them gone for good. All in due time.

Date of experience: January 16, 2020
California
1 review
3 helpful votes
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They Stink
January 14, 2023

Horrible size chart, miss represented material, bad, bad, return policy, refuse refunds in a way that always costs the customer money. Dishonest company. They rip you off. Any positive reviews of this company are probably put there by the company.

Date of experience: January 14, 2023
Illinois
1 review
0 helpful votes
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Have never written a review before, but I feel that I have to mention the fact that Jet City Devices Repair has it all.
Friendly service, fair prices, and excellent workmanship, done in record time. This is the way a company should be run. Very impressed, will exclusively use them in the future.

Date of experience: April 29, 2020
Virginia
1 review
4 helpful votes
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Complete rip off, then impossible to cancel. Impossible to get hold of anyone to talk about it, wait time us 30 min and up. I have been trying to cancel their service since March, as of today May 5th, charged me again. Seriously un ethical, criminal oriented people/ cooperation.

Date of experience: May 4, 2020
Indiana
1 review
5 helpful votes
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My 8 yr old pointed out her mother was called a $#*! in writing online and Yelp allows it to stay. I guess calling someone a $#*! online is ok by them. Garbage company spreading garbage reviews with no merit.

Date of experience: October 10, 2019
Virginia
1 review
1 helpful vote
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Get it together!
April 29, 2016

For the third time., attempted to visit Blue Valley Winery today. And again, info on the web site incorrect. Not open! Why have a website and not keep it accurate? I'm not about to attempt another visit any time soon, if at all, until there is some indication they've gotten they're act together.

Date of experience: April 29, 2016

Overview

Yelp has a rating of 1.4 stars from 1,588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Yelp most frequently mention customer service, small business and credit card. Yelp ranks 244th among Search sites.

service
371
value
341
shipping
109
returns
141
quality
319