I placed an order on June 14. I received an email stating that my order could not be delivered to a PO Box, so I replied with my street address. This is the only communication I have had with Yaheetech. I tried using their website to find out my order status, but it said the order number could not be found. Multiple calls to their "customer service" department have not been answered.
Worked on slanted ground, over a narrow sidewalk, it managed a transition that involved irregular stone steps, gate latches are reassuring, as is the bit of a step-over through the gate that makes the dog pause a moment before going through. HIghly recommend this product for "challenging" terrains and safety.
Tip for sliding the metal "posts" into place - try to place flat fingers (ideally two hands if you have a helper) on both sides of the panel right above the hole to direct the pole towards alignment into the hole. Remember - you may have a condition when the first hole that you drop the pole through (e.g. Panel to the right) and the 2nd hole (to attach to panel to the left) may not be vertically right next to each other, if accommodating inclined terrain - there will be a natural gap. So, once through hole on right panel, next place your fingers flattened against the gap between the two holes, while your helper directs the pole towards that second hole. Just try it -- it works.
Package arrived. Perfect garden bed for my herb garden, easy to assemble can't wait to add more plants!
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We are very glad to hear that Yaheetech products could satisfy our customers. We will try our best to provide high quality products.
I made an online purchase on May 9. According to their policy items ship within 2 days of purchase. One week later I still hadn't received my purchase. Nor did I receive any confirmation email that the item had shipped. I submitted an online inquiry through their customer service online as to the whereabouts of my order. I never received a response. After 2 weeks I still had not received any shipping confirmation or any other response to my complaint. After 3 weeks I called the customer service number and was unable to speak to a live person. At 8:30 am there was no one available to take my call. I called 3 times that day and again the following. I got the same message each time that no one was available to take my call. I was beyond frustrated. The following day I called again. No persons available. I left another message as to the whereabouts of my order. 4 days later I received a voicemail stating if I hadn't received my order to contact an office in San Francisco. The voicemail transcription was poor and left an in complete message with an invalid contact number. After 3 weeks I contacted my bank and had the credit card purchase cancelled as I never received the item ordered. At no time did I ever receive a call from customer service about my inquiry. This company has the worst customer service I've ever encountered. I would never order anything directly from this company. Nor would I recommend this business to anyone. It was unfortunate as the item I ordered was exactly what I was looking for. Unfortunately the company who carries their product did not have this particular item. I received a notification email from Yaheetech about 3 weeks after contacting my bank that my order had been cancelled. Absolutely the worst customer service I've ever experienced.
Sorry to tell you that because you left a po box address, and the carrier can not send the item to po box, so we have contacted with you about your physical address but we did not receive a response for 20 days, so we cancel the order and arrange a full refund for you. Hope you can understand
We ordered a large bird cage, and it arrived quickly. Took a bit to set it up, but it turned out beautiful. Our cockatiels love it!
Thank you for your review and for choosing Yaheetech! I am so happy to hear that you received your product quickly. It is our pleasure to provide the best service for you.
Product went together easily and just waiting for weather to cooperate
Thanks for taking time to leave this valuable review.
We are very glad to hear that Yaheetech products could satisfy our customers. We will try our best to provide high quality products.
Company has been contacted with photos of stool that won't accept screws for tightening and a drawer with what looks like razor slits. We are disappointed and awaiting a slow response.
We sincerely apologize for this unpleasant experience you met.
Our customer serivce has contacted you to solve your problem, please check.
This entity still has not addressed my request for an opportunity to return their product or receive a refund. In the process of trying to assemble and mount this large ceramic and metal Christmas wreath that I purchased, the glitter from the wreath ended up all over my front door and my garage door. The glitter applied to this product was not sealed properly so that it continues to leak glitter everywhere. I have contacted the company with my concerns several times and have yet to get a response. I have yet to speak to a real person. I am extremely frustrated.
We are sorry to hear that the item did not meet your needs.We always hope to meet or exceed our customers' expectations. We have contacted you via email to address your problem. Please check it out.
Customer service was great + Product was great = Satisfied customer!
Thank you so much for this review, it means a lot to the team. The team is delighted to hear that their hard work has been recognized. Thank you for shopping at Yaheetech.
Cat seats are not very well supported and could use large washers to secure seats to particle board to keep them from coming loose and breaking particle board.
We sincerely apologize for this unpleasant experience you met.
Our customer serivce has contacted you to solve your problem, please check.
Or please contact us at info@yaheetech.shop or FB: Yaheetech for assistance.
I just love Yaheetech! The cat tree, all the toys, food and the convenience of everything arriving together is fabulous! Rhonda Farley
Thanks for taking time to leave this valuable review.
We are very glad to hear that Yaheetech cat tree could satisfy our customers. We will try our best to provide high quality products.
Nothing is worse than getting something you need to put together and there is missing parts, hardware and a box torn open and re-taped. I contacted Yaheetech and they got back with me rapidly. I was able to take parts from an old tree to rig, I mean fix the new one. The cat tree is sturdier than I thought and my cats like it. I feel they are a reputable, honest and caring company who care about their product and customers.
Thank you for taking the time to share your feedback. We sincerely apologize for the initial inconvenience caused by missing parts and the damaged packaging. We’re glad to hear that our team was able to assist you promptly and that you were able to resolve the issue.
Wishing you all the best!
We love this bouncy house! My friend has the 4 kid Yaheetech bouncy house and loves it. We bought the 3 kid version and think it's perfect! Easy to inflate, deflate, and fold away. My 2 yr old plays in it for 2-3 hours straight, and I can even go down the slide with her (I'm 145 lbs). If it breaks in the near future, we will buy this exact same bouncy house again. We inflate it inside the house so we can enjoy the A/C. If I had to complain, I would prefer the Velcro dart board was on the inside net part, bc I think my toddler would like that more. Otherwise this bouncy house is absolutely worth the money.
Thank you so much for the fantastic 5-star review! We're thrilled to hear that your family loves the bouncy house and that it's been a perfect fit for your home. It's great to know it's easy to set up and that it provides hours of fun for your little one—and that you can join in too! We appreciate your feedback about the Velcro dart board; customer suggestions are invaluable for improving our products. Should you ever need a replacement, we're here to help. Thanks again for choosing our bouncy house, and we hope you continue to enjoy many more fun and cool afternoons with it!
The product is really durable. There was a miss on the powder coding in a 1×1 1/2" spot which was a bummer. Dont want to be spray painting new products to avoid issues, but other than that I am saving to order another one
Thank you so much for taking the time to provide such great feedback. Your satisfaction is our pursuit. Thank you for shopping at Yaheetech.
Used it for a month and a half so far. Solid bed frame, quite affordable. There is ample storage space beneath. Takes awhile to build because there are many parts to put together, but instructions are pretty simple. Color selection was limited (I would have preferred an antique bronze), but neutral white was acceptable. It does not creak a lot, but it is noticable in a quiet bedroom. Any suggestions to fix that would be welcome.
Thank you for sharing your feedback with us! We're glad to hear that you're enjoying the solid build and affordability of the bed frame, as well as the ample storage space it provides. We appreciate your patience with the assembly process and are happy the instructions were helpful.
Regarding the color selection, we'll definitely keep your preference for an antique bronze option in mind as we continue to expand our product range. As for the creaking noise, this is often due to the natural settling of new furniture or slight imbalances in floor leveling. We recommend double-checking that all screws are tightened properly and that the frame is level. Additionally, placing furniture pads or felt pads under the legs can sometimes help reduce noise.
Thank you once again for your valuable feedback, and please don't hesitate to reach out to our customer service team if you need further assistance or have any more suggestions.
Ordered an item on 30th Sept but no tracker sent till 7-Oct
You can send multiple emails and calls they really don't give a $#*!.
Horrible company. Don't buy
Sorry for the inconvenience that caused to you.
After checking, your package was delivered on time. The tracking number: 280054057539, the tracking shows:
2024-10-02 14:27 US, TX, Austin, Delivered, Left on porch. Signature Service not requested.
In this case, could you please confirm if you have received the package or not? And we will contact you via email to solve your problem, please check.
Just what I expected, thankfully. Item arrived in a timely manner, easy to use, very compact. Sets up in a minute. Very versatile. Sturdy. Money well spent. Wise purchase
Thank you so much for your wonderful 5-star review! We're delighted to hear that the item met all your expectations and that you found it easy to use, versatile, and sturdy. It’s great to know that it sets up quickly and fits well into your space. We're thrilled you consider your purchase a wise investment. Your satisfaction is our top priority, and we look forward to providing you with more great products in the future!
I was looking for an end table to add to my gaming room. It had to be neutral and something that would match with various wood finishes. The height and width are as listed. End table is flushed well against the wall, so it does no stick out. The drawer is great to put away the remote controls and other items, so they are not all over the room messy. It has a nice big drawer and can fit lots of stuff. The middle part is good for the remotes and to charge the phones in a discreet manner. Then the top is great for a nice decoration. As you can see in my pictures, the top I have some gold ornaments, in the middle I have a mid to dark wooden tray and my floors are natural wood. I am loving the contrast of the different wood finishes and accent gold tones with its gray finish.
The setup was easy. I built it myself in under an hour; all tools are included. Just follow the instructions and you are good to go. Material is well made, and it is great for the price.
My Gazebo didn't last 24 hrs, Light wind blew it down and the gazebo was thrown in garbage. I'm very disappointed $200 down the drain because NO ONE from this company has contacted me after leaving messages. I don't have money to throw away. Please don't waste your time purchasing
Dear Customer, sorry for unpleasant experience happened on you, we have reported this design flaw to our R&D department for the next round of product upgrades to make sure things like this do not happen again. Please accept our sincere apology for causing you so much inconvenience. Please kindly reply to this message and provide us with your reference platform and order number, our customer service team will get back to you within 48 business hours. Thank you for your patience.
In case we could not reach your email, feel free to contact us via email: info@yaheetech.shop or FB: Yaheetech.
I am please with this company they have exceptional business and customer service, good quality goods and product, excellent logistic speed, two day shipping to the United States and affordable products that can meet your product needs.
Dear Customer, thank you for shopping with Yaheetech. Yaheetech is a next-generation cross-border trading company with research & development, online retailing, overseas warehousing, and big data marketing all under one roof. We have seven international subsidiaries across the United States, United Kingdom, Canada, Germany, France, Italy, and Japan.
Our mission is to make your life more comfortable. Feel free to contact us at email info@yaheetech.shop or just send us a message to our FB page: Yaheetech, our customer service will help you out.
Answer: Please search yaheestore.co.uk and use the keyword 'bathroom cabinet'
Answer: Hi, may I have the link to these 4 drawer units? I will check if they sell in the UK. Or please visit our shop here at: https://yaheestore.co.uk/
Yaheetech has a rating of 3.5 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yaheetech most frequently mention customer service, cat tree and good quality. Yaheetech ranks 12th among Department Store sites.
Sorry to tell you that we did not receive the address you send to us, could you please kindly contact us at info@yaheetech.shop or FB: Yaheetech for assistance.