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xbox-live.com
Australia
1 review
3 helpful votes
Follow T G.
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Don't sign up
September 25, 2019

I signed up for the Xbox live gold for my son thinking that I was signing up for a 3 month subscription. 18 months later Xbox continues to take money from my credit card every 3 months. I have spent months trying to cancel my subscription without success. I have tried changing cards, changing to paypal, complaining to Microsoft only to be ignored. They continue to take my money without authorisation. This is called stealing Microsoft

Date of experience: September 25, 2019
New Jersey
1 review
0 helpful votes
Follow Szandora B.
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I was in Sea of Thieves, playing with my friends having a good time. Then all of a sudden, I was abruptly disconnected from the server and received a message that Sea of Thieves services were temporarily unavailable. Unfortunately, this was only the beginning of my nightmare.

Xbox live will not let me sign in with my Microsoft account. I keep getting prompted to sign in no matter how many times I attempt to sign in. I have tried to troubleshoot this and I even tried removing my Microsoft account and re-adding it. I tried making a new Microsoft account. I've changed my password. I verified my game files on Steam. Nothing works.

I have now lost hours of valuable game time with my friends simply because I am unable to login to my Microsoft account with Xbox Live.

To anyone in this company with the power to change this, you really need to get your priorities straight. Help people be able to use your services easily and hassle free. Logging into Xbox-Live should not be a nightmare that takes me days to troubleshoot.

Date of experience: February 6, 2024
Arizona
1 review
1 helpful vote
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Xbox Live venting
April 2, 2021

Hey Xbox,

Next time you decide to delete game packs from campaigns I'm on maybe let me decide inside of deleting it for me!

Now I've got to sit here and wait for it to redownload again... FU

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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It's okay for them to call me every racist name in the book, or even use it in their IDs, yet I tell one racist pig that he got raped in a 1v1, and I am banned lol MICROSOFT is obviously sucking Trump dik!

Date of experience: June 20, 2020
Massachusetts
3 reviews
0 helpful votes
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Work smoothly!
December 31, 2017

Great experiencing my friends love the new skins as well. I would love to give the 5 star review but i hate it being addictive lol. Haha

Date of experience: December 30, 2017
Utah
1 review
1 helpful vote
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Total and utter GARBAGE!
September 6, 2019

I have owned an Xbox since the first one came out. But the new Xbox One is garbage half the time it lets you sign in and play and the other half it won't let you do anything not even sign in. This whole system is trash. It has forced me to abandon all the games I love to play and turn to PS4. Sony also rarely has any services go down and if they do they are back up and running within about an hour or two. I'm a die hard gears of war fan and now I can't even enjoy playing it anymore. F**K YOU MICROSOFT!

Date of experience: September 6, 2019
New York
1 review
1 helpful vote
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Most Horrible Service!
November 6, 2016

Xbox live must be worst gaming experience I have ever wittnesed i have been ban multiple times due to no reason just players hating yet I'm still getting band officially sold xbox one happy to say I'm done with that crap lol!

Date of experience: November 6, 2016
Florida
9 reviews
38 helpful votes
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Xbox One, Xbox One S and the Xbox one x aand must have Xbox live to play online, updates for the console, games and apps (with a high-speed internet connection) along with getting special. Offers on games plus Xbox live gives you a few games a month for free.
It's always cheaper buying a yearly subscription vs monthly or 3 months at a time... they offer enough free content and deals on other games bought right off the console (digital copies usually.
Reccomended
Can't use Xbox without internet!

Date of experience: March 30, 2017
Florida
1 review
2 helpful votes
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XBOX LIVE IS (GARBAGE) NOTHING BUT TOXIC KIDS UNDER THE AGE OF 12 TELLING GROWN UP TO SHUT UP.THE KID ARE VERY DISRESPECTFUL.ITS NOTHING BUT VERBAL ABUSE. THEY ALLOW PLAYERS TO USE NAMES LIKE"PUNCHYOUINTHEFACE" ITS TOXIC. PLEASE DONT WASTE YOUR MONEY

Date of experience: August 17, 2019
California
1 review
3 helpful votes
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HOW AWFUL of a support system. My reoccurring billing payments were removed (THAT WAS A PROCESS IN ITSELF SADLY), and suddenly my membership was suspended. This is a VERY money grubby company, they make it VERY DIFFICULT to remove your payment methods. Its disgusting how much effort is required, to simply modify or remove existing reoccurring payment methods, SIMPLY because they do NOT want you to remove your information on file. Absolutely absurd and very unethical.

Date of experience: May 3, 2020
California
1 review
1 helpful vote
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Fed up Xbox live
September 2, 2022

I'm going to give my honest opinion of Xbox live I used to love Xbox live now I extremely dislike them I spend numerous money buying games downloading games with them game passes memberships every month I've done this for 15 years with them and then all of a sudden they kept sending me emails talking about my account was banned how can you keep abandon somebody's account it is ridiculous people online send a message about you and then all of a sudden that band your account it don't matter how much money that you spend with them or how much of a dedicated customer you are they're simply do not care I started my first the plane against them are fighting back cuz I'm so sick of this I didn't put in well over $1,000 buying Xbox live products and the only thing they do is when someone just don't like you they'll send a message over the Xbox and then Xbox will simply abandon your account it's hard to get through customer service and then sometime you have to go through weeks to get your account back well guess what you can keep that cuz I think Xbox live is really just scamming people so you going to ban somebody account and then keep all the money that they put inside and can't get it back and then go back and forth with emails until you figure out if you want to respond or not that's ridiculous like I said I already started making my first compliant and I think other people who've been through the same situation I am should join me in on the class action lawsuit against Microsoft

Date of experience: September 2, 2022
New Jersey
1 review
3 helpful votes
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DO NOT BUY XBOX
June 24, 2020

Xbox live is a $#*!ing joke. Xbox have locked me out of my account not letting me use my username and password to sign in. Even using forgot my password it won't let me sign in. And STOP USING ROBOT VERIFICATION. The letters are impossible to copy and it says it is wrong 99% of the time. Also every time I try to use the audio, it automatically force quits the sign in and i have to restart EVERYTHING all over again. I would not recommend buying Xbox at all.

Date of experience: June 24, 2020
Texas
1 review
1 helpful vote
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XBOX servers SUCK
October 21, 2020

The absolute worst server maintenance ever offered! They never fail to collect my money but always fail to provide uninterrupted service! They Suck

Date of experience: October 21, 2020
Canada
2 reviews
0 helpful votes
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Cancelled subscription and still charging us. Cancelled our visa and still have our information and charging

Date of experience: January 17, 2023
India
4 reviews
1 helpful vote
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There is a manual process at work here, but it has been reliable and fast (an hour or so) ever since I have started using this service from 4SaleUSA.com. Recommended!

Date of experience: February 9, 2015
Romania
3 reviews
0 helpful votes
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Security and fun
November 19, 2018

I have been an xbox live user for 4 years now, i've never encountered a problem when creating my account, i switched to xbox 360 to xbox one 1 year ago and i've paid for the xbox gold membership yearly and i want to say that it's worth it, i pay 50$ and i get my money back simply by obtaining the free monthly games, such great examples i can remember are: Assassin's Creed -Chronicles (All) -Black Flag -Revelations -3 -Unity-Syndicate/ For Honour / Forza Horizon 2/Far cry 3/Sniper Elite V2/Bioshock Infinite/Mafia 2/GOW3/Battlefield 3/Dead space 2/Metal Gear Solid 2/Battlefield 1 etc.
I see the online membership as a good thing because you won't have to deal with toddlers on a ranked match that can down your rank you worked all the week or anything like that! :)

Date of experience: November 17, 2018
Australia
4 reviews
14 helpful votes
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Do Not buy XBOX
June 25, 2018

I would never buy an Xbox again or PC games

Microsoft has made XBOX redundant

PC users have multiple advantages over XBOX users

Microsoft has done this to sell to pc users

It makes sense why would you buy a PC game

If it was no advantage on the Xbox

Microsoft has done this to make money and sell to pc users

I have bought Xbox from the very start

I paid 550 dollars for Xbox one spent money on maps etc xbox live cost on the last one

Probably around 700 dollars

Now am at a disadvantage before i even start

Plus i have NBN 95 d and 36 up load it works fantastic on every thing in the house

But not on the XBOX

On the Xbox i get 95 d and 4 up

So i go out and spend thousand on pc and pc games and next week microsoft

Brings out another platform and makes pc games redundant like the XBOX

No thanks

Solution

Level playing field for all platforms

Date of experience: June 25, 2018
New Jersey
1 review
1 helpful vote
Follow Cassandra S.
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Screw this company they charge you account early and tell you that you can cancelled your subs into on and wait till the billing date u want to deactivate it u mean to tell me that when Microsoft messes up they don't do anything to help the customers they are awful only want your money I got hung up on because I said it wasn't fair to take money from people a week early n you have to loose out on playing Xbox for a whole week cuz it's there fault like really what is wrong with people this company should be shut down with how many people screw u over make Xbox live free bout to go to PlayStation I'm so done with this company your customer service is crap literally crap I hope you enjoy my week of free money u got off my Xbox live u scum bags I was charged on the 4 th of June when wasn't supposed to be till late on the 10th so screw this company they don't care about customers they care about money n they hung up on me how good is your customer service really if they hang up on people who are treated poorly

Date of experience: June 21, 2021
Maryland
1 review
0 helpful votes
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Xbox love should be free on how much it lags. Can't play a single game. Especially cod mw2 horrible2

Date of experience: August 16, 2023
Canada
1 review
0 helpful votes
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Always down
September 6, 2019

Honestly if the service is always a hit or miss every weekend it seems just stop charging us. Absolutely bad service

Date of experience: September 6, 2019

Overview

Xbox-Live has a rating of 1.9 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Xbox-Live ranks 65th among Xbox sites.

service
12
value
9
shipping
6
returns
7
quality
9