Detailed Rating Summary
I have beenordering from Zulilly now for 2 years and have never had an issue with any of the clothing or shoes. They deliver has never been lost, nor delayed. My mistake a couple of times for ordering the wrong size but I just gifted those items to my sister. All and all I would give them 4 stars for quality, delivery on time.
This is the second time I ordered from zulily for my daughter and the package is lost. Although I put the correct address for shipping, it still get delivered to another location. Then they tell me to wait 10 days for a refund and that ridiculous. It was a birthday gift and now its missing. The only good thing, its nice things for cheap price.
Ive ordered quite a bit from them. Some of their clothes are good fir the price, some of much lower quality. Early on, one of their shirts arrived damaged, they sent a refund and a $15 credit, said to discard or donate the damaged item. Thrn, another came in a bag marked the correct size, but the dress inside was the wrong size. That time, they gave me a $10 and a call tag for the item. Then another, same story, this time a store credit and no call tag, but im to return the item for credit. Now again, today. Dress arrives, bag is marked the correct size, dress inside isnt even close. In all these cases, the dress tag was clearly visible through the bag. At this point, i dont car for store credit or even a refund. Either they are blind, or they just dont care. Im done with them.
Hi this is Sherry-- it is now May 27, 2016-- still I have not received either of the items I ordered on May 14 and 15---So I can not say what the clothes will be like but I gave Zuilil another star at least they do have "kind" customer service-- the products might be great-- My advice to someone would be order clothes for one season ahead not the current season then when you need to wear the clothes I think you will have them.
I have had good experiences in the past but, just today, I contacted them about a TERRIBLE pair of sandals that I ordered. They were made in China with substandard materials and these rhinestones that were glued on with stringy glue that was all over the place. I communicated this to the company and asked for a return label. They emailed the label stating that I would get a store refund. I requested a refund. THEN, I got an email back that said that they only do credits. I will no longer do business with a company with such awful quality control and an unwillingness to make things right.
I have been ordering since 2012 and it has been a great site for 3 years. In the last 6 months, their quality has gone down continually. At first it was all name brands that were sold. I used to get great deals on petit ami, crocs, jessica simpson, etc. Now the site has turned to crap...I guess to keep up with demand they have gotten some people to make thin, garbage clothes. My mom ordered my kids beach towels last year and instead of being towel material they were like a wierd fleece, shammy. She contacted them and they never responded. Two years ago when they still cared I had a holiday item I ordered that did not come in on time and they refunded my money, sent item, and gave me a $10 credit. I do not believe they would do the same now. The only good time to shop is when they have hanna andersson clothes. Drop the mic!
Ordered two pairs of shoes, one fit well, the other pair are weird, left foot is size
7, right foot is 7 1/2. Merchandise appears to be seconds or "fire sale" merchandise
that does not sell.
Be careful what you order, most will have a flaw of some kind
I have shopped with them since 2012. I've learned to search the products out elsewhere online mainly Amazon or Wayfair for larger products before committing to purchase. I do this to compare prices, availability and delivery times because as stated by many Zulily can be EXTREMELY SLOW for delivery times?
That being said I have often found lovely things that I was able to stash away for future gifting. I especially love their baby clothing selections often very unique items that the recipients have loved!
Never purchased personal clothing, shoes or such because of no return policy - too risky!
Customer service always very helpful for me.
Like any online shopping - use common sense!
No return policy, items take for ever to ship and a lot of the items I have received are broken or very poor quality.
I am sticking with Amazon. If I see an item on Zuilly I will search Amazon and buy it from there.
I ordered a pair of shoes from Zulily first of all it took about 3 to 4 weeks to get them and second when I opened the shoe box I noticed the shoes wear damaged. It took forever to get them and then they have the nerves to send them damaged. Thumbs down on Zulily.
I bout two pairs of shoes and I was very dissapointed with them. First of all, it is true that the products take forever to arrive, 4 weeks in my case. Once I got the shoes the fist thing I notice when I openned the package was the faul smell of cheap plastic/rubber. The shoes had, also, a lot of factory defects, such as glue stains and little segments where the sole had not completely attached to the shoe. Both pairs were awful. I threw both pairs of shoes in the trash without even wearing them once, they were even too bad to be given to good will. I will definitely not buy again from zulili.
I have ordered from Zulily about 2 years now, but in the last 6 months I have noticed a decline in the products I Ordered. I received a jacket with a broken zipper. Got my 3 yr old a pair of shoes that started falling apart after the first week. And a shirt that was washed about five times then developed holes in it. The shipping is extremely slow, and I'm wondering if they sell seconds??
I got two damaged ( broken) clay flower pots. Contacted Zulily. Instead of offering an immediate refund, the customer service asked me to send them pictures to prove that the items are broken. Also they have asked me to describe the condition of the box in " order to prevent the same happening in future". Is not it their job to prevent it? I was using Zulily for a few years. This is my last order.
The company shipping is very slow, one month and longer. I was OK with it. But not offering me a refund was the bad move. No longer their customer.
Tip for consumers: Be aware that many items they sell could be found on other websites at the similar price, very often with free shipping. Do your shopping research before ordering..Ask Marina about Zulily
I have ordered many items from Zulily and have been satisfied with most things. A few of the ladies items have not been true to size,and since there is a no return policy, I'm stuck with them. Another major concern is that most items take a month to arrive. Some take even longer. I love their unique items, but I don't plan on ordering as much anymore.
I've been using Zulily for over a year now and have had mixed results. Most products I've bought have been house decor. The wait time between purchase and shipping can be excruciatingly long. I just recently ordered a product which I've been waiting for. It "arrived" at Zulily, they put through my payment, and then several days later canceled and refunded the order with a $10 gift for the next purchase. I thought they had unforeseen vendor issues, but low and behold the same day they've canceled my order I can still buy the item on their daily sales page! So here I've been waiting for my item patiently for nothing! I sent an email requesting the reason for cancellation and why it was cancelled if they're still offering it for sale. I've never received a reply so far to this date. Zulily has not only lost my buyers confidence, but now I've also forewarned all my friends about my experience.
First let me say that I have used Zulily for about four years and spent hundreds of dollars, mostly on childrens items. The first few orders, everything went swimmingly. But the last two years have been one mistake after another, and the customer pays the price for their mistakes. I recently received a size 2 dress when I ordered a size 4. The cost was $32.99. Not cheap by my standards. AFTER I returned the size 2 dress, they put credit back on my credit card which had recently been closed due to fraud. And they only put $29.99 back and gave me the remaining $10 as store credit. AND when the correct size is available to buy again, I am welcome to reorder it, but of course I will have to pay the shipping charges again. WHAT??? This was not my mistake! Last week, I received the personalized beer mugs I ordered. When the order was made, I was instructed to print the last name in a box. Not the plural last name, just the last name. The mugs came saying, "Enjoy the lake, with the SMITH" and "Go jump in the lake, with the SMITH". It doesn't even make sense. Oh yes, they will try to get new ones or credit my account, but it will take 7 more weeks to get an answer from the vendor. Not much good for a birthday gift in five weeks. I could go on and on, constant problems. Their service, quality, shipping time have gone way down hill. When I get all of my issues resolved, I am done!!!!!
I purchased something from Zulily in 2014. I was not aware of the fact that when you pay with Paypal, Zulily stores an "open" pre-authorization for them to use your Paypal account. There is also no way to ever remove your payment method from your Zulily account, and no way to ever delete your Zulily account.
Fast forward two years... a hacker got into my Zulily account two weeks ago and purchased $350 worth of merchandise including a gift card using my Paypal account! I filed an unauthorized use of my Paypal claim. Paypal DENIED my request, closing the case in Zulily's favor, because they said I had an open agreement for Zulily to use my Paypal!
Meanwhile, after many hours on the phone with Zulily and Paypal, and countless emails, Zulily finally agreed to refund my money. BUT, they couldn't stop the $85 worth of items that had already been shipped, although they refunded me for them. They cancelled the $100 gift card and refunded me. But on the $165 part of my order that they WERE able to cancel... they said they couldn't refund my Paypal due to a glitch whereby since they deleted my Zulily account for me due to the fraud, they said they had no way to go back in and refund the original Paypal method!
After many hours of nightmare dealings with their customer service, several supervisors, and a manager, and getting many different customer service reps telling me different stories, I have finally today gotten my refund. But it took a toll on my health to where I almost gave up the fight, as the stress and the time spent wasn't worth the money.
I would not recommend Zulily to anyone!
Beyond disappointed in how long it takes to receive an order. I placed an order May 6th and the estimated SHIPPING date isn't until May 20th. Who knows how long it will take once it ships. Absolutely unacceptable for me. If I could cancel, I would have a week ago.
202 Questions & Answers
Related Articles and Tips
Have you ever wondered how daily deals sites worked? Hailed as a great success this new, niche retail market is helping people...