New York, NY 10010, United States
I was promised one big job and one small job a month. It's been going on four months and I got one job the day after I signed up, and that was a fluke. I asked to drop their account because they didn't do as promised. They said I entered a contract and would still have to pay. They just dropped the amount i have to pay. Even though I have not gotten one call and they didn't stand up to their end of the contract, I can't let them go? If I don't do what I say on my contracts with customers, they have every right to drop me. I am wasting my money. NOT ONE JOB OFFER IN ALMOST FOUR MONTHS. I believe legally I can void this contract. I should be refunded after the third payment. They promised I would get jobs after 3 months and My Company's name would be one of the first companies on every page. Isn't this fraud?
I signed up for a 6 month contract, with promises of a great product that was easy to use and would help boost my business, and I would only need 10 minutes a week to accomplish the great benefits. I had problems right from the start. I spent an hour trying to upload photos with captions, only to have it erase my work over and over again. My customers tried to submit reviews, but it would not work. I contacted them to let them know I was having issues, and they told me they sometimes experience bugs for 24 to 48 hours. They must have had a bug every time I tried for the first two months. At the end of the 6 month period, they charged me an additional month at $299, so I called to cancel and get a refund for the months that I couldn't get the dashboard to work, and they screwed me around for an hour, just to tell me that they denied my request. I asked to talk to a manager, and the guy (James) told me he was the manager, so I asked to talk to another manager, and of course they were all unavailable. He told me he would schedule one of them to contact me the following week. I received another call to let me know that my request was denied, and it was James again! It still has not been resolved. I am anticipating another call from the same manager to let me know that he will not help me sometime soon. Waste of time and money!
I had a 6 month contract, way too expensive for very little return. I asked rep 1 week before 6 month contract end, what actual date was so I can move on to another company and not worry about paying them anymore. She verified date was next week, then billed me another month "because I didn't say the word CANCEL". Horrible customer service.
I signed up for a monthly plan with yolde as suggested by their marketing guy who called and convinced me with his sakes pitch. I ended up paying $900 in three months and no results and when i called for help i didnt get any response so i cancelled. However, they charged me for that month also. Out of my frustration i started looking for some solution and found Advanton which is all free and worked for me really well. Yodle must train their staff in delivery and not sales.
I'm going to write a honest review about this company. When I signed up I signed with Outrank in Austin Texas come to find out they for reasons unknown sold out to Yodle. When I was with Outrank they were outstanding just great excellent and amazing customer service I miss Chuck and Elizabeth, Brian, Brandon these people put me on they map helped me become successful. Then came Yodle its been a nightmare on Elm street since our business just went down from there for a while they did OK when they had young people and young minds. Nothing against elderly people but some jobs the elderly shouldn't do ladies and gentleman!!!!!! When I am elderly let me work at Walmart I'm good with that. We were paying 2000.00 a month for ads come to find out THEY WEREN'T EVEN RUNNING THEM! They lied about our SEO come to find out they don't even specialize in search Engine optimization at all. They are a ads based company. WE ALMOST LOST OUR BUSINESS OUR EMPLOYEES QUIT BECAUSE WE COULDN'T PAY THEM all because Yodle failed us miserably. I DO NOT RECOMMEND THIS COMPANY AT ALL PERIOD!
Tip for consumers: DON'T USE YODLE YOU WILL LOOSE
I received a cold call from a sales representative (Matthew) and he was rude right from the beginning. He said the "presentation" would take 20 minutes - it took over an hour. I had to leave because a client arrived and he still tried to keep the conversation going (and therefore keep me from actual business). When we set up a date and time to finish the call, he didn't call as planned but called at the end of the day. When I told him I didn't have time to talk because I was in the middle of work he hung up on me. :O His E-mail address never worked so I couldn't even get ahold of him for follow-up questions from the initial phone call. He did not treat me with any kind of respect throughout the process. He was combative in all of our correspondence.
I utilized yodle, was not impressed with the results, obtained no new identifiable business from this advertising spend. Their initial presentation is impressive and convincing, however their follow through is not impressive. When I finally decided to cancel, they significantly dropped my rate and promised to deliver on some additional promises. They never followed up. I went month to month for a while at an aprox $20 rate per month...I never heard from them and kept meaning to cancel. Even when I cancelled they wanted me to pay for the last month. They ultimately waived this charge.
I just had the exact same experience. I paid almost $2k for 6 mos in advance. after that i never heard from anyone until May 5th where they charged my account $299. I called to tell them I didn't get anything from their service and wanted a refund and they said no refund for this months charge. That is BS. Not only poor product, poor representation, but they should sent a notice of upcoming charge. It like stealing money.
Had a overview scheduled with one of their pushy sales guys. He read of a script for over an hour and I told him I have seen the software with Rogers Outrank, he still continued to read off the script and bore me to death. He followed up several times and pushed me into a month to month program to try it out and said he can Guarantee more leads for me. As soon as I signed up I never heard a peep from this guy. They didn't produce one lead for me and I cancelled the service. The salesman Shaun didn't even have the guts to reply to my emails either when I cancelled. Don't waste your time with this company they are horrible.
I agreed to a 20 minute overview today that lasted for 1 hour and 28 minutes. Finally I said I had to go to the bathroom, and the woman still kept on talking so I hung up and she has called back 3 times since. The long and the short is that I said I would forgo todays $199 sign-on in order to do some research on my end and if I was still interested I would pay the full $499 as my penalty. Guess what? I cannot find ONE positive review. As a double whammy, all along I thought I was talking to Yelp. LOL
I have had nothing but issues with this company. Paid way too much money with no return. Upon completing a survey that I was not satisfied, I heard from not one single rep at the company. When I asked for a refund of payment after my contract ended at it was month to month, I was informed that they cannot provide ANY refunds. Read the fine print of our legal contract. Definitely not good business.
I received a call from Ryan Mc Donald. One of yodels sales reps. He asked me if I could give him 30 minutes of my time to go over some power points. First off it wasn't 30 minutes at all. More like 2 HOURS! Ryan wasn't there to sell me the pitch so Mr. Jones did it for him. Mr. Jones was very very pushy. He disrespected me numerous times. After the call ended Ryan called me 2 days later and I spoke to him about his colgué. He just hung up while I was expressing my thoughts.
Received a call from a sales rep and agreed to spend time going over what they have to offer. After 30 minutes I told him I would think about it for a few days before I make a commitment. The sales rep then became very pushy and continued on for another 30 minutes. I didn't want to be rude because it was something I was actually interested in. I most likely would have signed up by the sales rep ruined any chance they had. He called me the following week and I told him I wasn't interested right now and he immediately went into the bullying sales tactics again.
We specifically asked if our Google listing would be left alone after our 3,000$ membership (that didn't bring in any leads whatsoever) ended. They assured us it would be fine. Of course they deleted everything on google we had before we started with them! And we lost years of reviews etc. what a joke
This company would not refund an automatic credit card charge for monthly service when I requested to cancel. Josh, a "manager" stated that once the charge is made they can't refund as the money has already been sent out to optimizing the sites. I would steer clear of a company that won't stand behind their business model.
I have been reading all these negative reviews. What these so called business owners don't understand is patience for one and make sure your website stands out. I have been with yodle for 3 years now. It takes about 2 months to start seeing results. Below is the revenue that Yodle has produced for our Company over 3 years.
Year 1 = $38,281.21
Year 2 = $91,407.23
Year 3 = 489,812.09
This is just with Yodle. These numbers don't lie. The people complaining are either lazy or clueless how to run a company. We probably have a lot of there customers.
If i could rate this company a 0 i would. I've been with yodle since December 2016 and have yet to be listed on Google. I have done everything on my part that i possibly can. They KEEP dropping the ball on me. I've spent multiple hours of my time on the phone with them and google trying to figure out whats going on. The customer service rep that signed me up never told me anything about how to go about getting on with Google. So, I then created my own page, got my google pin in the mail, and even a review and yodle couldn't use that page because they weren't linked to it. So i then deleted it. I started speaking with Angela Hoddinott (manager) and figured that would help me, it didn't! They apparently created a google business page for me using my email that i have in February and i waited and waited. I also kept calling yodle weekly to see whats going on and all they would say is "Google is having trouble and your new pin is coming".. Finally i called Google myself (April 4th)and come to find out they had no record of me at all and said a google business page wasn't created. On April 4th yodle contacted me back after looking further into it and FINALLY created one apparently. I was furious that I've been spending money for something I've yet to receive, and that it took this long for them to get it together. I thought i had hope when Brianna from the maps team said I'd be receiving an email in 24-48 hours allowing me access to my new Google business page. I NEVER got an email, not even spam. Angela told me she would be giving me 1 month free for my troubles. I've sent a few emails to her and called a couple of times for a conformation email stating so. I have yet to be told whats going on nor has anyone emailed me or called me back. I seriously cant believe what I'm dealing with. its pretty shocking and i feel that they are just taking my money and not going to help me. Also,when i do call yodle tells me that I'm getting leads because of them and calls and I don't, I get those leads because of Thumbtack and myself. I put myself and my website out there without any help from them!
I signed up with this company hoping to put me towards the top of any searches for my type of business/service in my area. I have not received 1 lead. I have had 2 calls from people trying to sell me something, but, that is it. I feel like really stupid for spending my money on this. I work really hard for my money too! DO NOT SPEND ANY OF YOUR ADVERTISING DOLLARS WITH YODLE! -Linda-
I wanted more visibility for my company and Yodle promised they could make that happen. I already have a website that I paid to have built and it's pretty good, just not very visible. They didn't want anything to do with it - they "built" another "website" that was so generic it looked like a 3rd grader did it . After thousands of dollars, many calls to Yodle and NO legitimate business leads, they told me that I was in a very competitive market, the lack of success was my fault (I needed to build THEIR website with reviews and pictures) and said there was nothing else they could do. When I told them I was disgusted with their lack of attention to my account, they said they would be OK with them if I terminated our relationship. I should have trusted the reviews I read about what a sham this company is... You should too. If I could, I'd list my phone number and ask anyone who is thinking about signing up with these yo-yo's to call me first....
I set up a site, pictures and reviews- time wasted
Then paid $200 a month.
I was waiting the magical 3 months to receive a phone call and NOTHING !!
Waste of Money and Time!!!!!
They did a great job for 3 years but started giving me the run around when I tried to cancel. The manager that I needed to talk to in order to finalize the cancellation was never available and did not return calls at the time promised. I will call all of the people I referred to Yodle and tell them what they are doing to me.
If you want to see many complaints about Yodle check the report on the BBB, you,ll be stunned
I filed a complaint on classaction.com to file a suit as my company lost over $7000 with Yodle
Customer Questions & Answers
I received a few leads that actually worked out. However, it wasn't enough to justify using them in the first place. The leads seemed to come in when I had signed up for their "google ads marketing" addition. So basically, the google ads provided 80%-100% of the leads, not Yodle. I Would've been better off spending my money on Google Ads written myself.
I have a spare wet-vac if you have extra cash laying about. Give me a call. It would be a better application of energy use.
Run Forest Run. They make promises. They will put wrong info on the web. Who spends 600.00 Before a return if you gat that. Run Forest Run
If you get a website made. The search engine go by the 2nd letter in order for your site to be pulled up quickly. You would be better off doing your own social media marketing, joining the BBB and Y and white pages of phone book. Magnetic vehicle signs, etc. Need more free tips email me at email@example.com subject line Javier S. Contractor. Hope this help you but don't pay any company any money for any work. Rhonda S.
I use Yodle for a DUI and Reckless Driving defense law practice. Consistent leads that match my location and practice areas. I use the photos with the link to Facebook and have client reviews right on my website. I think it is important to take advantage of these services that Yodle offers as part of their package.
No you lose it
About Yodle (from the business)
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.