Detailed Rating Summary
I just want to make a comment regarding Yodel company's presentation. My experience with Isaiah was not pleasant. His introduction was awfully done. He was insinuating not to waste his time if I wont sign up for the service. I think the best approach was entice your customer of the service you provide and win his trust. Unfortunately, that didnt happen but instead insulted me if I can afford the service that was never explained to me. All I heard was their business has been helping real estate agents since 2005 and they were good at it. Im sorry but Im not buying that, give me details about the service and how it is done. After reading the horrific experience of others with Yodel, I'm glad that the presentation started that way.... at least I was able save my money.
Our company decided to change administrators and leave Yodle. We had a new site built and when we went to retrieve OUR 5 star reviews on Google Maps, we found out that they were missing. We called Yodle and Sarah, said that they did not do that. We then called Google and after an hour of research, they told us that yes, Yodle did delete your reviews.Why they would do that was unbelievable. We worked so hard to get those 20 five star reviews. No one in our town has that many. Now, it's like starting our company all over again. No one sees us on Google Maps and no phone calls for 2 weeks! It is obvious that all they care about is the money or they wouldn't have did what they did to us. At least a phone call or email asking us. We already paid them money to give us the domain and files. It doesn't take much thought to realize that reviews are very important!!
The service did nothing for my business, but I kept paying for it, in hopes that something would take off. I have recently gotten over double pneumonia, and found out my cancer has come back, I've barely been able to get around, forget about work. I contacted their customer service, to see if I could cancel/put the account on hold, or get a refund on this past payment, as it has put my family in a very tight spot. Yodel wont let me out of the last 2 months of the contract, and would rather squeeze the last bit of money out of a disabled veteran who isn't able to work, due to his incurable cancer.
I am starting a new business and they got me in a moment of vulnerability. I tried to cancel and they THEN told me that I owed them for the setup fee- another 400.00. they never told me about this. they've said they'll "review thier call" and get back to me. DO NOT USE THESE PEOPLE! The website is atrocious from some third world outsourcing, they don't stay in touch and they're just after your money. JUST SAY NO
After numerous failed attempts interacting with their software, I called and asked to break contract. Not only did I allow myself to be pressured into the initial subscription, but when I called to see what options were available they tried to squeeze me for more money. When I got not no help or any relief from the contract I was forced to file a dispute with my credit card company and cancel my card so they could not keep making charges to it. Stay away from this company their high pressure tactics will sucker you in as well. I am disgusted at the way they handle their "customers". What a joke! If someone isn't satisfied get over it and move on! Don't try to make them pay additional money to exit the program.
false promises about a personal rep
bad useless leads
no concern for me once they got my credit card
7 months $3500 = nothing
now I am trying to repair all of the damage yodle has done
all of the online search engines point to the crappy site yodle created - yodle actually drives traffic away from its customer's sites and installs an 888 phone number so that when you leave yodle every search engine will lead nowhere - Probably pay yext another $500 to fix this
Like Yelp, they claim to be an expert in getting you new customer. For $500 per month,they claim that they can increase the number of phone calls you can get for your services. They start off by asking you what the typical value for job you perform for customer. That is gross value not your net profit. From there move on to calculate how much money you could potentially with the number of new customers they can get you. The reps will not take no for an answer, and will keep calling you and try to be your best friend, trying to give the best deal you will ever get.
I spoke with Bonnie for almost an hour going thru tips to help increase our site views and leads. She was very informative, presented me with facts and tips I did not know before talking to her and took her time to make sure I understood everything.
We were convinced by Yodle representative that they could help us generate internet contacts.
We complained several times in the first 6 weeks that the site they set up was not working very well.
10 months and $2900 later the only things Yodle sent us was 2 contacts trying to sell us other internet marketing.
my advice: Stay Clear. You'll get more attention Yodeling in your front yard than paying Yodle.
Bonnie was stupendous! Explanations were patient, clear and well-directed. Each coaching experience was comfortable and I learned from each of several coaching calls. Bonnie was personable and encouraged questions that lead to further learning. I only wish that all service providers had employees with her personality, etiquette and knowledge.
Sales rep called me multiple times with SERIOUS sales pressure tactics, though I'm used to this he was very very convincing and guaranteed success with their SEO services. He claimed that they are the SEO experts but it takes about 2-3 months to get me to page 1 on google or bing. He further claimed that only then I'll be seeing a huge return on my investment. Well...I didn't receive not 1 lead call. NOT 1 CALL after paying $199 per month for 6 months. THAT'S $1194. I..Could have been on the beach. Every time I called asking why I wasn't receiving traffic or calls I was brushed off, "give it a little more time it will work". I asked "will I get my money back?" They replied "We'll consider it after 6 months". This was a total BS just to keep me calm for the six month period while they charged my card. This has been a total loss for me and as far as I'm concerned this company is a fraud. This is no BS no exaggeration. I'm a full time Re/Max agent in DC metro area.
I was having difficulty getting things moving with my account. I understood the technical side of using my dashboard but just didnt have enough activity. I was at a loss of what to do and feeling like I had paid a lot of money for a service that was not generating result. That was before I spoke to Bonnie. She made sure I knew how to use the different aspects of the dashboard in the beginning of our conversation. Then, she took it farther and gave me some more specific information on how I can improve the information I already had on my website and create more activity. She gave me ideas of different offers I can make too. All of this was very exciting and I feel hopeful now that I can generate the activity I need to move up in the google rankings.
Thank you Bonnie, I have renewed hope because of you!
Prior to working with Bonnie I would have given Yodle 1 star. Her excellent, patient instruction is extremely useful and showed me parts of the program and dashboard that I had no idea existed. Now I'll give Yodle 4 stars. Bonnie actually deserves the credit, now it's up to me to do my part and wait to see if the program really works it's "magic".
Total waste of money!!!!! No contacts in 6 months..... They had everything set up for the commercial side of real estate and we do residential. They said since less people have commercial in their optimization, we would have a better chance showing up. Since we don't do commercial that is useless. They promised us over 100 Contacts in six months, we got none.
They put hard sell on and don't delivery any leads!!! All sales and no substance! Literally delivered no help, no leads, zero sales! Hold you to 6 month contract. Signing up required on first phone call! After sales call, you are send to Caribbean tech staff that knows nothing and doesn't care!!!! 0 rating if I could! DO Not ever use this company