Verizon

Verizon charged me for service I never ordered then sent me to collections. Before collections they told me multiple times the bill was an error and to disregard. Now this fraudulent account is showing up as a derogatory mark on my credit report and Verizon is refusing to talk to me about it. I am forced to either pay for this service I never authorized or take a hit on my credit. I feel bullied and robbed.

I called Verizon today regarding the status of my refund for the return of the phone. The refund was supposed to be $760.65. Not only was I on the phone for over 45 minutes but the person I spoke with lied to me saying he put my refund through and he would send me an email with the details, none of which was true. There was no email or refund. So not only does Verizon have the phone I returned but they took the refund too. This is illegal and totally unacceptable!

I trade in my old device for 1,000 credit and the balance of the new device should be 200 dllrs more or less and when I checked my balance it shows over 800 dllrs and I verified my equipment was at Verizon. Apparently they will give you a credit of a 1,000 dllrs and the balance over 36 months contract that I didn't sign. If I want to pay off my device I'll be paying full amount plus losing credit of my trade in. This company makes business in a shady way. STAY AWAY FROM VERIZON

I used Metro and decided to change because they offered me a better signal and for my Samsung Galaxy Note Ultra they lowered me 1000 for the z fold 5. The Internet signal is terrible. I never have 5G, only 4G. They blamed Samsung. Then they want to make you believe that they gave you 1000 dollars. No, what I did was a barter. I do not receive the service I pay for and they do not solve me. I regret leaving Metro for Verizon.

I am stuck in the verizon monopoly. Have been in DSL land for the past 20 years. No upgrades offered. The worst internet I've ever had. The worst customer service. I just bought a wireless company and if that doesn't work out, I'll stop having internet at home, no sense in paying for a phone line I don't want and never having internet for $120 / month. Bleeping bleep the bleep off, Verizon!

My son has a Verizon government phone thru vortex, it wouldn't allow ANY calls, AND unfortunately there's no customer support number. My spouse and I share Verizon package, so I called Verizon and the rep was extremely helpful, got me a number! She was extremely friendly and as ALWAYS made me feel valued. So, THANK YOU! STILL best company out there!

First of all:
Bad customer service
No live agents and aiF you get a chance to talk to someone they charge you $10.00
Wifi and phone service are mediocre at BEST and this is in major US cities!
T-mobile bought all of verizon cell towers so thei service for Verizon is terrible now!
I am locked into a payment plan and they send me offers tgat are ONLY valid online but i cannot get online because the services are horrible!

Second:

Hours and mins of wasted time on the phone resolving nothing. Service has become worse in our area. I've been a customer for over 18 years and don't like change but time has come to say Good Bye!

Do not go to Verizon! For no reason! Service is good customer service all of the supervisors are not never on same page. A complete runaround. I'm over it. I should had listened myself.

In April of 2023 we signed up with Verizon. Since then we've been charged double monthly, had our phones shut off while THEY OWE US MONEY, spent countless hours MONTHLY at the store where we signed up, and been stressed out of our minds. As of today- NOTHING HAS BEEN RESOLVED. Pics of line charges and No promised refund.

Horrible internet, slow as hell. Only thing they're good at is cell service they suck at everything else.

Verizon, makes there employees push products to customer, so they can get a commission. I called them several years ago to remove this second line product that didn't work properly because it made a static sound & they told me I couldn't remove it because I was in contact so stupid me paid on it for several years also ask employees agent to have this line removed & when canceling service, had texts a chat to investigate, why they never removed my service when, I called to have it terminated! But never got help.

Verizon cut off my phone without notice and then refused me access online to pay my bill by restricting my account. This because they randomly added a service and I did a chargeback because I could not reach them. The account was zero balance and on auto pay since it was opened. I think it's a scam to get late fees and reduce their credit card fees by freezing your payment capabilities online. The US needs FTC to jump in and stop this practice so people can manage fraud but also get notified if Verizon is adding charges or cutting off the phone. It was a nightmare to get it fixed. You must call SE Asia as the financial services in US does not generally answer, even for the store staff. It's a scheme that needs to be regulated.

App is terrible, and customer service is terrible. Man. Makes me want to switch carriers. Can't recover pin via there app or phone call. The app says pin reset sent your phone number on file. And never received anything from them. Absolutely waste of time.

Verizon Screwed up our bill and account every time we called, which at the end of a 20 year relationship was every month for 1-2 hours. Their customer service barely speaks english, and they continued to increase our bill every month despite telling us they had fixed it. Run away from this dishonest and horrible company. Wish we had left sooner. Switched to T-mobile and got better service and out bill decreased by $200 per month. I don't know how verizon expects to stay in business, shop elsewhere so you don't have to spend an hour a month on the phone straightening out your bill.

The worst company, bad customer service bad company bad everything they charge me stuff I never agreed to they give me hard time even I change the company they still send me bills for stuff to pay. Horrible company

RIP-OFF ALERT: Just bought a new smartphone at Verizon. I knew I'd have to pay a $90 deposit toward the phone in addition to the monthly fee. Fair enough. They told me they could set up the phone for me but didn't mention a fee. They offered to waterproof the phone. I stupidly said yes. Here are the fees I was charged:
$29.99 Water Protection Membership
$49.99 - Liquid Glass (water protection, not screen saver)
$49.99 - Verizon Phone Set-up
$35.00 - Data Transfer
$29.99 - Car charger (the old one is obsolete. Of course.)
$29.99 - Car charger cable (Also obsolete)
$29.99 - WallPort "cube" (to charge phone at home)
$53.40 - Tax on phone plus all the above
Including the $90 deposit on the phone, I ended up spending an extra $328. It would have been $428 if I didn't make them put back the $50 phone protector and $50 screen protector, which I just ordered for Amazon for $10 each! Oh, almost forgot: In addition I was told that my next Verizon bill and possibly another would be close to 50% higher than the amount I was told due to an "Upgrade Fee."

If I could give this company a MINUS -5 Star rating I would. They have certainly earned it! This company, Verizon Wireless, actually enables their online Ad Sales Team to repeatedly harass potential customers by blowing up their email inboxes multiple times daily with their unwanted Ads. Pirates! There is no way to UNSUBSCRIBE or REMOVE this constant harassment. There is no live chat where you can talk to somebody to explain your issue and there is no email address provided to address your complaint. I will NEVER give this company my business! I have hundreds of deleted VERIZON ads that hit my email inbox, multiple times, every single day! Any company that is this desperate for sales, that needs to harass people in this way is just plain wrong!

I tried to take advantage of Verizons free phone exchange back in June 2022. I have receipts and emails from Verizon stating all went smoothly at that time. However, it is January 2024 and I am still battling with Verizon for NOT doing what they said they would. Your local stores/franchisees have NO power or influence to right a wrong either. Please don't be the next victim of Verizons free phone offer. Bye bye Verizon, I am taking my 8 phone plan ( with $500+ monthly bill) somewhere else. I am sure there will be another class action suit about this bait and switch tactic before long. POSTED: by just a little guy in Westerly, RI

Stay clear of Verizon! You will only end up getting your bank account drained. They continued to take money from our bank account for 2 months after we canceled their HORRIBLE SERVICE and then had the audacity to then send us a bill for $40 more 2 weeks later with no reason for the charge. Then threaten to send us to the collection agency if it wasn't paid.

All the other bad reviews posted about this company are absolutely spot on.

Most horrible experience ever nobody can speak clearly. They stole $485 from me and never sent me my phone.

I ordered a case from Verizon.com with afterpay total 59.82 I took a screen shot of my order number and order details and on the details states will email you I never received anything messaged verizon 4 times called 3 times 1 call I talked with said order pending once it ships you get a email still haven't received anything second call they hung up on me 3rd call they looked everything possible no you didn't order any case I ordered a otterbox s24 ultra blue case for my new phone order date the January 19 4 am delivery 2 days shows will be delivered the January 23 here it is the 24 and nothing no email or anything any way the 3rd representative said there is no order talk with after pay nothing they could do so now I have to wait for afterpay to get back to me cause verizon not sending me the case and I was charged for the first payment I will never order from verizon again

Ordered and was supposed to receive service in 6 days.

Nothing so far.

They requested additional documents, which provided repeatedly, but the order remains on hold 4 days later.

One customer service agent transfers to another with mixed messages; one says the hold is removed, the other says it is still in hold on the system.

Not available to contact except during working hours, which are never mentioned when you receive the recorded message.

When they are within business hours, I was left on hold over the phone for over an hour with no response.

The customer service agent is like a broken record, keeps repeating messages and adds no information.

No predictability of when you should receive the service.

I even don't know how to cancel the order.