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The Unlock Team
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The Unlock Team

theunlockteam.com
Canada
1 review
1 helpful vote
Follow Darren M.
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For some reason the unlock team was unable to unlock my Iphone but yet when my imei # was checked every thing checked clean and when the unlock team website put my imei # in they said they could unlock. Did not happen that way they have my money and I still have a locked phone. Do not trust! Not sure how they still have a website? Update the unlock team responded back and said because I was not satisfied with the service I would receive a refund. The next day my credit card was refunded full amount. Thanks,

Date of experience: January 21, 2018
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Delete

Canada
1 review
1 helpful vote
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Liars
April 24, 2018

I choose the unlock team to unlock an HTC 8X phone.
Their price was attractive compared to other site, and after recording my phone IMEI, I've been confirmed they could unlock my phone.
Once I placed a P/O, I received shortly after an email saying they have not been able to process the unlock. They gave me some links to download softwares (which were for some scam) in order to unlock on my own, saying that if it did not work, they would refund me.
They NEVER did, even after 3 reminder e-mails they just ignored and never answered.
Stay away from them and rather consider cellunlocker.net which successfully unlock 3 phones.

Date of experience: April 24, 2018
Canada
1 review
0 helpful votes
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Worst customer service
September 17, 2017

Used this company in the past and unlocked phone fine and also unable to unload ci phone and received full refund in 3 days... recommended them

This time they were unable to unlock phone said I would receive my refund in 7days.: nope I email them they tell me to wait 12 days... still nope I email again n then I gotta email them my PayPal info Then they refund me a different amount

So took me contacting them twice over 2 weeks and incorrect refund

Then I ask why I did not get my correct refund and still no answer back!
Never refer again n will steer my friends and family away now!

Date of experience: September 17, 2017
Canada
1 review
1 helpful vote
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Yo everyone reading this, my name is Justin. Today is November 4 2017. Yesterday on the 3rd I went on this site looking for a code to unlock my galaxy s7 edge. Once I popped in my iemi and info needed, I received an email saying my phone was eligible for an unlock code. The email also noted it could take 6-12, and possibly up to 24 hours to receive this code. After I paid, I read reviews (which I should've done before) ALL NEGATIVE, everyone got scammed, without a refund. The same $#*! just happened to me. Today I received an email now stating they cannot give me an unlock code. I know I wont get a refund, so I told the $#*!heads to keep my 11 bucks. Dont use this site, I recommend using ebay to obtain a code, much more safe and reliable considering you can read legit reviews and see feedback. Hope this helps some of you. As I learnt a lesson myself!

Date of experience: November 4, 2017
Canada
1 review
0 helpful votes
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Paid to have my LG G4 unlocked. They processed my payment immediately. The next day I received an email saying they couldn't unlock it and I would get a refund in 3-5 business days. One month later and no refund I contacted them and received another email saying it could take up to 7 business days for a refund. 6 weeks after they immediately charged my card I am still awaiting a refund. BTW, I was able to successfully unlock my phone at a kiosk at my local mall. THIS IS A SCAM

Update: It is clear from the canned response below that they don't actually read the reviews. All they want is the APPEARANCE of actually caring about their customers. I still have had no response from them other than the fake response below.

Date of experience: September 30, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

District of Columbia
1 review
0 helpful votes
Follow Amber M.
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I was expecting a long wait (estimated by the company at 2 days) - code came through under a day!
Also, code entered with success first time.
Extremely impressed, and happy to recommend without hesitation

Date of experience: March 1, 2014
Canada
1 review
1 helpful vote
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Do not waste your money.
November 24, 2017

Tried it 2 different times and could not unlock my phones either time. Emailed them several times for refund but every email was ignored. Absolutely horrible.

Date of experience: November 24, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Australia
1 review
1 helpful vote
Follow Shawna D.
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A superb service from this site, my code was delivered in a very reasonable time at a fair cost. All done via email and on par with some of the more expensive sites out there. Shame they don't do trader accounts or I would be doing far more business with them.

Date of experience: November 10, 2014
Canada
1 review
0 helpful votes
Follow Fringe R.
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I have 2 phones that need unlocking from two separate carriers so that my wife and i can get a family plan
Your reviews here, however, don't inspire faith.
I work at national television news outlet as well as write for a local paper (in a major metropolitan city) and three other online publications. If your service is a scam knowledge of it will extend far beyond the walls of this review forum. But should you be legit, I would write about it and assure the public of its validity.
So, do you trust your product?

Date of experience: January 12, 2017
Canada
1 review
5 helpful votes
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Difficult getting Refund
February 22, 2016

Their policy of Full Refund... Doesn't happen within the time frame stated.
They give excuses about it usually takes longer, some technical error
Can we refund to your PayPal account?
That will cost you even more

There are a lot of these unlocking companies, all may be good until you have to try to get a refund because your phone can't be unlocked... choose carefully

Date of experience: February 22, 2016
GB
1 review
2 helpful votes
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Well we have just arrived in London and I'm please to say that my new chip is working perfectly on the local network and saving me a great deal in roaming charges. Top service and an excellent investment

Date of experience: October 26, 2014
Canada
1 review
3 helpful votes
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I submitted a phone type as "Bull$#*!" and a fake IMEI number. Guess what? Yup! These folks instantly told me that they has an unlock code for me!
As follows:
Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours.
If you did not continue to payment, you can do so by returning to out site at www.theunlockteam.com
Your Phone Details
Bull$#*!
**************/09
Bell

Date of experience: January 21, 2015
Rebecca S. The Unlock Team Rep
over a year old

Hi
Our phone checker uses a phones make as a guide for unlocking, the imei and model are not used in this process, hence your success message. If you require more specific details regarding individual model unlocking or require a refund if you are not happy with service, please contact us at refunds@theunlocktea,. Com.
Kind Regards
The Unlock Team

Canada
2 reviews
13 helpful votes
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Fraud and scam
April 29, 2016

Two orders never refunded. They're only good at creating fake account on
Web sites like this, to boost their review score to 3 stars and to copy and paste the same reply (signed by Rebecca) over and over again. You'll probably see that kind of reply soon after this review
Don't be misled. You'll never get your money back. No wonder why PayPal can't trust them anymore, so don't trust them even with your credit card!

Date of experience: April 29, 2016
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
2 helpful votes
Follow Huy T.
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Theunlockteam is simply scam business. DO NOT use this service. I placed my order and a day later they emailed me that they could not have the unlock code for my Samsung S4 and said I will get a full refund in seven days but nothing had been refunded. Please just stay away from this service.

Date of experience: October 24, 2014
Canada
3 reviews
7 helpful votes
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Total rip off
October 4, 2015

I wish I never used the unlock team for the headache they have caused to me, first of all they've charged my card twice didn't even received any unlock code to my locked phone, two days after I see another 2 charges from another company I'm not aware of, and it seemed like my credit card has been hijacked. My advice of you want a piece of mind don't use the unlock team they advertise cheap for something they can't do, then you wind up calling your credit card companies to change your cards for unknowing and unheard of charges from different companies. Good luck

Date of experience: October 4, 2015
1 review
1 helpful vote
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Agree code came sloe
February 23, 2016

Agree with others, code is slow! Took three days for mine. No hurry luckily so no prob to me. Was a htc code. Easy instructions in the email tho and lock was removed from the phone and the new sim working no issue. Not sure if they are cheapest didn't really look about. Code is 8 numbers, the people making the phones should not be putting locks on in the first place

Date of experience: February 23, 2016
Canada
1 review
1 helpful vote
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24/7?
July 4, 2017

Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...

Date of experience: July 4, 2017
Canada
1 review
2 helpful votes
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Scumbag
May 30, 2018

They could not find the unlock code and did not refund me as they promised. I left several messages to them but no response from their contacts teams. Never deal with them again.

Date of experience: May 30, 2018
Canada
1 review
3 helpful votes
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Your policy states that you will give a full refund if not able to unlock a phone. Your code did not unlock my Iphone and I have asked for my money back several times now since August 15. Each time you said you would get right on this. You are obviously not intending to pay, therefor I think your service sticks and will never recommend you to anyone.

"If the software fails to unlock your phone please let us know, you will be entitled to a full refund as per our terms of service. Kind Regards Rebecca The Unlock Team www.theunlockteam.com"

Date of experience: October 24, 2014
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
0 helpful votes
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Clear scam
October 2, 2017

Refunds are instant, if you haven't gotten yours its because you haven't convinced them hard enough, they refunded directly to my paypal after some intimidating emails.

Date of experience: October 2, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Overview

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102