240 Reviews From Our Community
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I won't complain too much, this was a low cost unlocking site and I did get my code. But they were slow and CS wasn't up to much.
A fair deal for the price made up for the slow service
This website is a complete fraud and after doing some research it operates out of the Baden - Wurttemberg region of Germany.
The following is the website for the police station in this city to file a complaint and hopefully get them shut down!
Baden-Wurttemberg Police (https://www.bkms-system.net/bkwebanon/report/clientinfo?cin=12lkabw23&language=ger
You can also report them to econsumer.gov which deals with cyber fraud.
I was scammed by them and happily contacted both of these departments to prevent this website from scamming others.
I placed an order for my iPhone 5s to be unlocked and it clearly stated the price was $4.99 but they charged me $11.54 raising the price so high almost triple the Amount ripping people off faster than an Aneurysm. For $11.54 all I got was an email saying they can "Try" to unlock the iPhone. And 12 hours later recieved an email saying We Can't unlock it please allow up to seven days for a refund it's been almost 2 weeks and no refund has been issued I've sent Various amounts of emails but have got no reply back. I suggest if you have a phone go to your carrier yes, it may be $30-$100 but you are gurenteed Safety efficiency and repairs of no charge if the phone were to lock back.
I have been mostly impressed with my purchase in that the unlock code freed up my G3. The only niggle I have which seems to be a popular one is how long it took to deliver the code. You can't say it's instant when it isn't!.
Rant over, I expressed my feelings and got an apology. The phone is all good so they're forgiven I guess.
All in all, good but not if you're in a real hurry.
I wanted to unlock my iphone 5s phone locked to rogers network and came across this website which raise my suspicion because it promised to unlock for a cheap price of $5 USD! I went on sitejabber to read the reviews and despite the many bad reviews I went through anyways thinking if it didnt work, I would just lose $5. Anyways, I went through with it, inputed my IMEI number which they responded right away that it could be unlocked (again raised my suspicion because this is a automatic response). A day later, they emailed me and said they cant unlock my phone for various reasons...even though they said they could in the previous email. Anyways, I didn't care, so I waited for their refund which they said would take a week..guess what? It didn't come. Anyways, its been two weeks and I'm still waiting for a refund.
IN CONCLUSION:
I GAMBLED ON $5 TO SEE IF THE WEBSITE IS A SCAM, AND INDEED ITS A SCAM. I WASTED MY $5, SO YOU DIDN'T HAVE TO. IF THE PRICE IS TOO GOOD TO BE TRUE, ITS PROBABLY IS.
We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Ok, to start, the confusing part. You do not receive one code, I received five, with only a brief explanation of what each one was. I needed to contact them to work this out as you only get a few attempts to input the right code before you get locked out. I received a fast reply though and they sent out a list of the reasons for each code, which should really have been with the first email in the first place. Once I knew which code to use it took my sim lock away and accepted the new sim card. Better instructions would be good though. Oh, and it took two days, not 24 hours.
My code was emailed on the day I ordered it and unlocked my phone without issue. Can't give any advise on the customer service of this company - I didn't need it, but speed was excellent and the charge reasonable.
I would probably come back if I needed to.
they stole my money and never unlocked my $#*!in phone biggest scammers of all time never ever buy from them use cellularunlocker.net best ever received unlock code in a hour works flawless im not a marketer but this is the best sit $#*! unlockingteam use unlock panda or unlock company $#*! this $#*!
Success!! Eventually. A little issue with the first code...it didnt work. Customer service was fairly fast in response with a new code that went in fine. I could have done with the first code working so I wasnt waiting so long but im glad I can use my shiny new phone now...the wait was worth it.
My bank account has been charged on July 29. The promised unlocking "within 24 hours at most" has not been kept. No acknowledgment of my request has been issued. I am in limbo with a still locked phone. An Email to the company has also been ignored.
They ask for the IMEI number so they can compare with their 'extensive database' to check if it can be unlocked. don't believe a word of it, because whatever you type in they will tell you they can unlock it, even if you provide a total garbage IMEI they will take your money.
Total fraudsters, steer clear.
Hi,
The phone checker is based on the phone model, not the IMEI. Unfortunately IMEI verification cannot be carried out until an unlock request has been processed.
We are sorry you are unhappy with this system, however there is no other way we can verify a phone.
The Unlock Team
Code worked for my phone but very slow to deliver it when they said instant. There are faster unlock sites that are the same price so maybe look around
Ordered the unlock service on Jul.21, 2016 now is Jul.25, 2016 - NO RESULT, NO ANSWER...
IS IT GOOD PLACE TO THROW YOUR MONEY AWAY...YEAS IT IS...
They are useless. They say they can unlock the phone and they can't. If they charge everyone 12.99 for unlocking the phones and can't to it they are making a furtune. They say they will refund but they dont
As my title states, rather inconsistent. Both myself and my husband needed to remove our network locks for travel. A code arrived for my phone within the hours, however my husbands phone took three days. I don't understand this as our phones are identical.
Other than the time issue, my concerns were addressed in a adequate time and manner and the end result was a positive one.
Got rip off 2 times with them .
Don't waste tour money go to your local carrier.
They are scammers... with fake reviews
They provided following standard email as it is not possible to unlock it. They gave generic reasons for not able to unlock and none of them is valid.
---------------------Email extract from them
We apologize that on this occasion we have been unable to obtain an unlock code for your phone using the imei number supplied. We do not have access to the specific reasons for this, however the most likely scenarios are listed below, please check to ensure none of these apply to your phone:
The phone is blacklisted by the provider or reported lost or stolen
The phone is still under an active contract and the carrier has blocked unlocking. This is know as an unclean imei. If the phone was purchased second hand, we recommend that you contact the party that the phone was obtained from to receive this information. You can also contact your current service provider to verify this if the phone was not purchased from a third party.
The IMEI number submitted was incorrect
Although the company provided the service - which worked as advertised - the time taken to receive the code was longer than advertised. I was under the impression that the code would be delivered within 24 hours at the outset, with most arriving under 12 hours. A few hours after placing the order however, we received an email stating that there was a delay on the server and the code could take up to 72 hours.
This was not the case however and the code arrived in approximately 30 hours - still longer than advertised but nonetheless far faster than the updated time frame.
Communication was excellent with regard to updates and queries, for this reason I would consider using them again on condition that they guarantee a time frame if I need the code urgently.
Like alot of people on here, I was told by these ppl they could unlock my phone so I paid the $8.99 and waited and today I got 2 emails. The first one said the usual - they couldnt unlock my phone and that I would get a full refund in 7 business days. Then I got a second email saying that I would get my refund in 10 business days. So which is it? And why are so many people fighting to get their refunds back?
Two orders never refunded. They're only good at creating fake account on
Web sites like this, to boost their review score to 3 stars and to copy and paste the same reply (signed by Rebecca) over and over again. You'll probably see that kind of reply soon after this review
Don't be misled. You'll never get your money back. No wonder why PayPal can't trust them anymore, so don't trust them even with your credit card!
I was very impressed with the delivery speed for the LG I was unlocking. The code arrived so fast and was accurate. I am still awaiting a code for my iPhone, this was ordered a few days ago so is taking longer than I thought. Guess some phones take longer to unlock than others but they should tel you that
I ordered an unlock code and like many others my phone could not be unlocked. I was told I would receive a refund and its been 3 weeks and I have yet to see a single dollar WARNING do not use this service cause their money back guarantee is a load of BS, you will not receive your money back if they cant unlock it
Just has my LG locked to vodafone unlocked in four hours for a few dollars. Good deal. I installed my new sim card and all is up and running perfectly. Thanks for a great service.
Good for the cost but maybe slow at getting the code delivered. Maybe not a good one to use if you are in a hurry. Luckily I wasn't and now have an unlocked phone. CS replied to my emails and kept me up to date with the delay. Would use again
They were unable to unlock my phone. I requested a refund and they have stopped replying to my emails. SCAM!
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Rebecca S. [TheUnlockTeam Rep] We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team