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The Unlock Team
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The Unlock Team

theunlockteam.com
Wisconsin
1 review
1 helpful vote
Follow Trevor H.
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Ok, to start, the confusing part. You do not receive one code, I received five, with only a brief explanation of what each one was. I needed to contact them to work this out as you only get a few attempts to input the right code before you get locked out. I received a fast reply though and they sent out a list of the reasons for each code, which should really have been with the first email in the first place. Once I knew which code to use it took my sim lock away and accepted the new sim card. Better instructions would be good though. Oh, and it took two days, not 24 hours.

Date of experience: August 15, 2016
Canada
1 review
1 helpful vote
Follow Gerry D.
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There is no way I would ever recommend this outfit to unlock your phone. Like almost all on here, the promises are stellar, but they do not deliver. If it is not one excuse, it is another. And stall... that is the ploy they rely on. Never did get an unlock code, never got the promised refund... went to another local outfit, they charged little more and unlocked the phone wile I waited. Nothing wrong with the phone at all, as I Was told by these scam artists.

Date of experience: July 16, 2017
Canada
1 review
2 helpful votes
Follow Yannick T.
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Same as k l.

They guaranteed a refund which they never provided and to my surprise, I had two fraudulent charges of 500$ on bodog in the following days. At first I didn't think they were related but now I'm starting to think they are as I'm not the only one with this problem.

Date of experience: March 13, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full. Any unauthorized charges are not related to us, all payments are processed through a third party PCI compliant payment processor.
Kind Regards
The Unlock Team

Georgia
1 review
0 helpful votes
Follow Vikki M.
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My G3 Code
August 22, 2016

I have been mostly impressed with my purchase in that the unlock code freed up my G3. The only niggle I have which seems to be a popular one is how long it took to deliver the code. You can't say it's instant when it isn't!.
Rant over, I expressed my feelings and got an apology. The phone is all good so they're forgiven I guess.
All in all, good but not if you're in a real hurry.

Date of experience: August 22, 2016
Ireland
1 review
3 helpful votes
Follow Niall P.
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Terrible!
December 12, 2014

Terrible! Initially told me it could be done, then, having paid the money, receive an email effectively saying it could not be done. Went on ebay and it was done in 20 minutes. Avoid these guys like the plague. Have yet to discover if I get a refund or not.

Date of experience: December 12, 2014
Rebecca S. The Unlock Team Rep
over a year old

Dear Niall

We apologise that we were unable to unlock your phone, however your order was refunded in full and we recommend you contact your provider for further assistance.

Kind Regards

The Unlock Team

Canada
1 review
3 helpful votes
Follow peter e.
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I have ordered unlock code for my samsung phone and they say its not possible. So i ask about refund. The tell refund is done within 10 business days. But I never received my refund back. I feel like scam my friend had same experience with them too. So please stay away from this website. They will never unlock your device and never give you your money back.

Date of experience: March 20, 2014
GB
1 review
1 helpful vote
Follow Gwern B.
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As my title states, rather inconsistent. Both myself and my husband needed to remove our network locks for travel. A code arrived for my phone within the hours, however my husbands phone took three days. I don't understand this as our phones are identical.
Other than the time issue, my concerns were addressed in a adequate time and manner and the end result was a positive one.

Date of experience: July 19, 2016
Viet Nam
1 review
2 helpful votes
Follow Samuel B.
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I agree about the time it takes to receive your code, it's too long! This one took me two days and was supposed to be 24 hours. They did email me with an update at the 24 hours mark saying there was a delay on the unlocking server which they had no control over, so I guess it wasn't there fault. Regardless the code worked as planned and my new sim card went in without a hitch. So four stars, could do better if the codes came a little faster

Date of experience: October 27, 2015
Canada
1 review
1 helpful vote
Follow Darren M.
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For some reason the unlock team was unable to unlock my Iphone but yet when my imei # was checked every thing checked clean and when the unlock team website put my imei # in they said they could unlock. Did not happen that way they have my money and I still have a locked phone. Do not trust! Not sure how they still have a website? Update the unlock team responded back and said because I was not satisfied with the service I would receive a refund. The next day my credit card was refunded full amount. Thanks,

Date of experience: January 21, 2018
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team
Delete

Canada
1 review
0 helpful votes
Follow don F.
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I found a charge on my mastercard that I didn't recognize, with bcbilling... digital g', I contacted BMO MasterCard and they found it was unlock team, I hadn't even completed my sign up and somehow they charged me $11.16 cdn... I signed up for another one and thought it was the same one, however it went through Paypal for $7.00. Unlock team said they couldn't unlock phone... haven't heard back from other one yet, I told BMO that they hadn't given me anything and I didn't sign up for it. BMO refunded my charge of $11.16 CDN. $8.00US... use a credit card. Call them if your not happy with service.

Date of experience: September 3, 2017
Canada
1 review
0 helpful votes
Follow Matilda B.
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Got my two phones unlocked in no time and at a very competitive price, not many good sites like this out there any more so thumbs up for the hard work and the excellent customer service you provided from start to end

Date of experience: April 12, 2014
Florida
1 review
0 helpful votes
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A very good experience from start to end, my cell is fully unlocked at a competitive price. Customer services were helpful and got back to me in speedy timing. If you use hotmail make sure you add them to your safe send list as this was the only problem I had, not their fault but mine of course

Date of experience: June 6, 2014
Canada
1 review
0 helpful votes
Follow Fringe R.
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I have 2 phones that need unlocking from two separate carriers so that my wife and i can get a family plan
Your reviews here, however, don't inspire faith.
I work at national television news outlet as well as write for a local paper (in a major metropolitan city) and three other online publications. If your service is a scam knowledge of it will extend far beyond the walls of this review forum. But should you be legit, I would write about it and assure the public of its validity.
So, do you trust your product?

Date of experience: January 12, 2017
France
1 review
0 helpful votes
Follow Lee H.
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I've successfully unlocked my Nokia and am so happy I went with this site. All was easy from entering the site to receiving the code. Instructions were easy, did what they promised, I'll be using again

Date of experience: September 9, 2014
Texas
1 review
2 helpful votes
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I wasted several weeks trying to get an unlock code from my network and a shop in the mall. Really bad experiences and highly frustrating. As a last resort I came here after finding it with a search. One day later I received working unlock code and at a cheaper price straight into my inbox. Why on earth did I not just do this in the first place?!

Lesson learned, an excellent site for unlocking

Date of experience: October 2, 2014
Brazil
1 review
0 helpful votes
Follow Karl Z.
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Although it took longer than I expected, the staff were quick to respond when I had questions and worries. And most importantly, they eventually got my phone unlocked. I can't complain considering the low price so I'm a happy customer

Date of experience: February 16, 2015
Norway
1 review
8 helpful votes
Follow Katheleen B.
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I want to say a huge thank you to the Unlock Team for saving my family vacation to Norway. We arrived expecting to be able to enter a local sim so we could all stay in touch without paying roaming, not realizing that the phones were locked. A half day later and we were sent four codes which unlocked the phone perfectly and meant we could stick with our original plans worry free, live savers.

Date of experience: October 4, 2014
Australia
1 review
0 helpful votes
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Wow, how easy was this!
November 18, 2014

Wow, how easy was this! I've had to wait days to unlock a phone in the past and this was done in less than one day. An intuitive and easy to follow site helped the process, I understand they don't have a 100% success rate but all went well for me and I have an unlocked phone without being too much out of pocket. I would try them again when I need my next upgrade unlocking so I'll see you guys in a year I guess.

Date of experience: November 18, 2014
Estonia
1 review
1 helpful vote
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We've just returned home from the most amazing trip to Europe and had our phones unlocked before traveling. Now we planned on using local sim cards to keep in contact with each other so had no idea if this had worked until we arrived and tried the cards out. Everything worked excellently, thank you so much for saving us the cost of roaming, we truly appreciate the work you are doing

Date of experience: December 15, 2014
GB
1 review
2 helpful votes
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Fast HTC code
October 8, 2015

This was my first time unlocking a phone and was for my HTC that was locked when bought second hand (they said it was unlocked, fool me). My code was sent in less than a day, around four hours. Perfectly happy with these guys service. Other sites costs seemed similar, there was one a little cheaper but delivery said up to 48 hours and you know how it is, faster the better.
I would and will use again and for me was very happy with the work

Date of experience: October 8, 2015

Overview

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102