There is no way I would ever recommend this outfit to unlock your phone. Like almost all on here, the promises are stellar, but they do not deliver. If it is not one excuse, it is another. And stall... that is the ploy they rely on. Never did get an unlock code, never got the promised refund... went to another local outfit, they charged little more and unlocked the phone wile I waited. Nothing wrong with the phone at all, as I Was told by these scam artists.