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The Unlock Team
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The Unlock Team

theunlockteam.com
GB
1 review
0 helpful votes
Follow Lucy S.
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I looked around online for hours finding info on unlocking my phone so that I can get a cheaper roam rate, I found a few free sites that said they will give me the unlock code in weeks rather than days. I found The Unlock Team and they were less than $10 with a same day code. I paid this morning and had a code early afternoon. The code worked perfectly and my phones unlocked

Date of experience: May 20, 2014
Poland
1 review
1 helpful vote
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I was very surprised with the ease of obtaining my unlock. I was able to find my phone make and model easily. I completed my payment although I didn't get a receipt and quickly contacted support who assured me the order was processing. My unlock went smoothly and quickly after that and best of all it was cheap! Thanks again for a really great experience and i have already recommended you to several of my friends!

Date of experience: November 30, 2014
Canada
1 review
7 helpful votes
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SCAM!
November 28, 2014

SCAM! Same as many others: took the money, could not unlock phone, and have a new excuse every week to explain why they can not refund your money.
Also, just a few days after the transaction, my credit card was cloned and fraudulous expenses charged to it.

Date of experience: November 28, 2014
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
3 helpful votes
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Scam
April 7, 2015

It says ita only 8.99 then charges you alnost 12 dollars. Then after waiting until the next day, they tell you cant unlock it. I tried with two different phones. Do not believe any the the fake reviews on here saying it works. Complete and utterly bull$#*!

Date of experience: April 7, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

California
1 review
0 helpful votes
Follow Wayne I.
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I found this site searching for a code that actually worked, not an easy job for this cell it seemed. I had tried four different websites, none of which could actually unlock the phone or the codes they did send would not work. This code worked first time round without a hitch.

Date of experience: March 25, 2014
France
1 review
0 helpful votes
Follow Shona L.
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This code was delivered in no time and I really recommend this service. I found customer service to be polite and to answer my questions very quickly, something that doesn't happen too often now days! My phone is fully unlocked and I have my new chip installed running with a new provider

Date of experience: August 20, 2014
Canada
1 review
5 helpful votes
Follow E L.
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So I went to this site and found many things suspicious. I don't want to say too much about it since it seems like the site owner frequents this site based on all these comments. But if you have half a brain, you will be able to tell this is a scam.

Date of experience: December 5, 2013
Rebecca S. The Unlock Team Rep
over a year old

Dear Customer
We are sorry to hear that you are less than happy with the service you have recieved. If you contact us at sales@theunlockteam.com with your order number and an explanation of the issues you have had we will be more than happy to refund your order in full.
Kind Regards
Rebecca
The Unlock Team

Netherlands
1 review
1 helpful vote
Follow Amanda R.
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Very impressed, although the code took longer than I had anticipated, hence the four stars. But it went through so I am happy to have the phone unlocked as cinglar were wanting an exuberant amount of money, almost as much as the thing is worth. So thanks unlock team and I would come back

Date of experience: December 9, 2014
Australia
1 review
0 helpful votes
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This turned out to be a real bargain site, so much cheaper than Telus. Step by step, I filled in my info, paid the site and received a code that same day, freeing up my phone to sell on ebay, hopefully should get a few extra dollars now so thanks

Date of experience: January 6, 2015
Canada
3 reviews
1 helpful vote
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Useless
April 13, 2017

Paid my money. Two days latter I was told there was no unlock code for my phone. I was directed to a site that sells unlock software. I was promised a refund in 7 days. Took 16 days after sending emails and threatening to have the fee charged back by my credit card company. A complete waste of time.

Date of experience: April 13, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

District of Columbia
1 review
0 helpful votes
Follow Terry J.
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The service was fast and efficient. It's unbelievable how fast a code gets delivered now, I remember when it would take weeks, now it's hours and far less cost involved, stick one to the providers and get your phone unlocked, it saves so much on roaming and makes it easy to get better deals. Thanks for a great service

Date of experience: June 17, 2014
Canada
1 review
0 helpful votes
Follow Patrice R.
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Although the company provided the service - which worked as advertised - the time taken to receive the code was longer than advertised. I was under the impression that the code would be delivered within 24 hours at the outset, with most arriving under 12 hours. A few hours after placing the order however, we received an email stating that there was a delay on the server and the code could take up to 72 hours.
This was not the case however and the code arrived in approximately 30 hours - still longer than advertised but nonetheless far faster than the updated time frame.
Communication was excellent with regard to updates and queries, for this reason I would consider using them again on condition that they guarantee a time frame if I need the code urgently.

Date of experience: June 1, 2016
Canada
1 review
2 helpful votes
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I paid for a service they were unable to provide. It took seconds for them to charge my visa card and 18 days, 5 emails and bad reviews on 2 different sites for them to refund the money! Not impressed!

Date of experience: May 14, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Arizona
1 review
1 helpful vote
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The best unlock service I ever used. My code arrived within three hours and worked like a charm. My provider refused to unlock the phone, but who needs them when you have great companies like this unlocking at half the price. Recommended and a great easy to use website.

Date of experience: April 1, 2014
Canada
1 review
3 helpful votes
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Definitely scam!
January 5, 2015

Definitely scam! I was charged 10$ instead of 4.99$ as saying on the page, then they sent me an email saying My phone can't be unlocked, they even asked me to try one of their jailbreak software, it certainly would be fraud again! I already canceled my credit card to avoid more loss.

Date of experience: January 5, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. I can assure you that your order will have been refunded in full. If you have any issues please contact us directly at refunds@theunlockteam.com
Kind Regards
The Unlock Team

Canada
1 review
3 helpful votes
Follow Cal R.
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Only gave them one star because I had to to continue posting. Gave out reluctantly all of my personal and credit card info for a simple service that in their own email said was possible. Waited till the next day for again in their own words"

"Thank you for submitting an unlock request with us. We are pleased to tell you that it is possible to unlock your phone. If you continued to payment your order is currently processing and you will receive all information to this email address within 6-12 hours. In rare cases the process may take up to 24 hours."

Only to be told it was not possible and now I had to wait up to seven days to get my money back. Will let everyone know if I actually get it back or not.

Will take it to the local electronics store where they can do it. Considering this is the sites specialty (unlocking phones) you have to ask yourself WTF!

Date of experience: November 5, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Canada
1 review
10 helpful votes
Follow Bf P.
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They take your money in 30 seconds. Dont give a receipt just an automated BS letter that says wait up to 24 hours. They dont tell you that you have to wait for code until after you pay. I still dont have code. 5 emails none answered. Then this Rebecca on here tells you to email them they will resolve. No they wont. Be careful. You pay you lose your money.

Date of experience: June 4, 2015
Colombia
1 review
1 helpful vote
Follow Ciara B.
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First up, my code worked without a hitch and was for my Samsung S3 locked to tmobile. I didn't realize the phone was locked and made the mistake of traveling expecting to be able to use a new sim without issue, I was mistaken. The code was supposed to come in under a day but I received an email telling me it may take up to 72 hours. This was pretty much how long it took, which was too slow considering I was without a phone and had no way to contact anyone without paying crazy roaming charges. But regardless, it came and it worked so I'm glad

Date of experience: December 15, 2015
Anguilla
1 review
1 helpful vote
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So much better this time
October 25, 2016

After a bad experience last year I gave them another shot. It was fast and did the job. Email reply was good after I sent the wrong carrier information and there was no additional charge for my mistake. Will be using them again

Date of experience: October 24, 2016
Brazil
1 review
0 helpful votes
Follow Mohammed H.
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Just arrived on vacation and inserted the local chip and all is working perfectly. This is saving me so much on roaming and I can't thank you enough for the excellent work that you are doing, keep it up and I'll be back!

Date of experience: May 13, 2014

Overview

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102