• The Unlock Team

Overview

The Unlock Team has a rating of 2.92 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about The Unlock Team most frequently mention credit card, imei number, and next day problems. The Unlock Team ranks 38th among Unlocked Phones sites.

  • Service
    103
  • Value
    103
  • Shipping
    96
  • Returns
    69
  • Quality
    102
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They could not unlock my 2 phones, charged credit card and after 4 weeks no refund.
How would you rate The Unlock Team?
Top Positive Review

“Refund”

Ethen S.
12/28/16

I had same kind of experience with them but paul and rebecca from the Unlockteam they helped me and replied all of my emails promptly, as they promised they have returned my money through paypal account. I really appreciate them and they are trust worthy. You should understand these kind of online transactions will take some time based on your bank credit cards. I have waited approximately for 3 weeks to get the refund. Thanks

Top Critical Review

“24/7?”

Philip D.
7/4/17

Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...

Reviews (310)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (28)
Thumbnail of user philipd39
1 review
1 helpful vote
July 4th, 2017

Apparently they reply in 24 hours, but usually less than 12... not! I have sent numerous emails with no response well past the 24 hour time period. Like most of the others on here, they take your money, say they can't unlock the phone, tell you you're getting a refund and then don't give you a refund or respond to emails. I wish I had seen all the reviews before I went with this "company" to unlock my phone...

Thumbnail of user johnr462
1 review
1 helpful vote
April 17th, 2017

This is a fraudulent website. Just write anything, any made up number and model of phone, and the message says, "Your phone details have been successfully submitted and we are pleased to tell you your Apple can be unlocked."
No matter what number you write they will tell you that pay them money and they will fix it for you. They are fake, even the address they gave for their e-ticketing agency is fake. I google map the address and there is nothing.

Thumbnail of user evand30
1 review
1 helpful vote
August 1st, 2017

After providing them with IMEI nbr their reply was 100% we can unlock. Paid with credit card, got auto reply will provide code in 6-12 hrs, nothing happened, contacted scammers got fake reply: cannot get a code reason my phone must be stolen black listed or damaged.
I'm the original owner got it from the carrier I'm with Rogers and still using on same plan for 2 years and it works perfectly. Want to unlock it so I can lower my cost with a different carrier.
Anyhow it's not only the small $ amount but the deed. SCAM. Contacted mastercard they are going after them.

Thumbnail of user arunb11
1 review
2 helpful votes
May 30th, 2018

They could not find the unlock code and did not refund me as they promised. I left several messages to them but no response from their contacts teams. Never deal with them again.

Thumbnail of user gerryd20
1 review
1 helpful vote
July 16th, 2017

There is no way I would ever recommend this outfit to unlock your phone. Like almost all on here, the promises are stellar, but they do not deliver. If it is not one excuse, it is another. And stall... that is the ploy they rely on. Never did get an unlock code, never got the promised refund... went to another local outfit, they charged little more and unlocked the phone wile I waited. Nothing wrong with the phone at all, as I Was told by these scam artists.

Tip for consumers:
Do not deserve even one star in any of these categories.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrism248
2 reviews
13 helpful votes
April 29th, 2016

Two orders never refunded. They're only good at creating fake account on
Web sites like this, to boost their review score to 3 stars and to copy and paste the same reply (signed by Rebecca) over and over again. You'll probably see that kind of reply soon after this review
Don't be misled. You'll never get your money back. No wonder why PayPal can't trust them anymore, so don't trust them even with your credit card!

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user stevem300
1 review
2 helpful votes
January 7th, 2017

Well what can I say about them!? Except that it is coming up to 30 days since they were unable to provide me with a unlock code which I do understand it is not always going to be that easy to unlock a phone. Here is where the problem for me is! If you fail to provide a service the least you can do is honour your refund guarantee! My lesson learned don't waste your time or your $12.22! Hey maybe 2018 I might see a refund?

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user bubblesk
1 review
1 helpful vote
November 24th, 2017

Tried it 2 different times and could not unlock my phones either time. Emailed them several times for refund but every email was ignored. Absolutely horrible.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user bobb1228
3 reviews
1 helpful vote
April 13th, 2017

Paid my money. Two days latter I was told there was no unlock code for my phone. I was directed to a site that sells unlock software. I was promised a refund in 7 days. Took 16 days after sending emails and threatening to have the fee charged back by my credit card company. A complete waste of time.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user chrisc314
1 review
1 helpful vote
January 14th, 2017

I would rate a 0 if possible. I went through the steps to request a code for my S5. No response for a couple days. I sent an email to them for support and was told they had no record of the transaction. Though my visa statement Cleary shows paying them 8.99 plus exchange.

After several exchanges with their "support staff", they gave me a code... which, surprise surprise, didn't work. I informed them of this. After a wait, they said they would refund my money. In 10 days. It is now 18 days later. No money.

Buyer be aware of this site. They only thing they do is take your money

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user vikkim3
1 review
0 helpful votes
August 22nd, 2016

I have been mostly impressed with my purchase in that the unlock code freed up my G3. The only niggle I have which seems to be a popular one is how long it took to deliver the code. You can't say it's instant when it isn't!.
Rant over, I expressed my feelings and got an apology. The phone is all good so they're forgiven I guess.
All in all, good but not if you're in a real hurry.

Thumbnail of user bobh145
1 review
1 helpful vote
February 4th, 2017

Its a scam. They never send the unlock code.
They will delay your refund and hope that you forget about it.
It`s astonishing that authorities aren`t doing anything to stop this scam.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user sylvains10
1 review
1 helpful vote
April 24th, 2018

I choose the unlock team to unlock an HTC 8X phone.
Their price was attractive compared to other site, and after recording my phone IMEI, I've been confirmed they could unlock my phone.
Once I placed a P/O, I received shortly after an email saying they have not been able to process the unlock. They gave me some links to download softwares (which were for some scam) in order to unlock on my own, saying that if it did not work, they would refund me.
They NEVER did, even after 3 reminder e-mails they just ignored and never answered.
Stay away from them and rather consider cellunlocker.net which successfully unlock 3 phones.

Thumbnail of user averagej
1 review
5 helpful votes
February 22nd, 2016

Their policy of Full Refund... Doesn't happen within the time frame stated.
They give excuses about it usually takes longer, some technical error
Can we refund to your PayPal account?
That will cost you even more

There are a lot of these unlocking companies, all may be good until you have to try to get a refund because your phone can't be unlocked... choose carefully

Thumbnail of user owenl12
1 review
0 helpful votes
January 24th, 2017

Followed instructions and received a message back that they could unlock my phone. Paid the money only to receive an email shortly after 'apologising' that they couldn't unlock it. As per their terms & conditions, a full refund was to be within 7 days... didn't happen.
Not a nice way to do business... lesson learned!

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user wills91
1 review
0 helpful votes
October 10th, 2017

They said 6-12 hours. After 14 hours I contacted them and was told they may not be able to provide an unlock code and here are a few freeware programs that you can use to software unlock your phone. If it's freeware, why am I paying you for it. So I pressed them for a timeline on when I can expect the code and if they cannot provide one, then I want a refund. They did not respond regarding getting a code, they simply said they would issue a refund. Afterwards I went to sim-unlock.net and got a code in under 5 minutes including payment.

Tip for consumers:
Don't. Go to sim-unlock.net instead.

Service
Value
Quality
Thumbnail of user amandat86
1 review
0 helpful votes
February 16th, 2017

They are scam artist. They said they could give me an unlock code turns out they couldn't charge me more than what they were asking online. Now they want me to give them my PayPal account which I don't have to return the money. Do not use these people for nothing you will never get your money back.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full. If you prefer a bank refund to a Paypal refund this is no problem, simply contact us.
Kind Regards
The Unlock Team

Thumbnail of user hollym67
1 review
0 helpful votes
August 19th, 2017

Terrible... don't go with this company to unlock your phone. They said they couldn't unlock mine and there was no good reason for it. I better get my money back...
I will let everyone know via social media if not. I will post another review in 7 days to let you know if I got my refund also... waste of a day and money!

Thumbnail of user brendanb17
1 review
2 helpful votes
February 15th, 2016

OK, so I did receive an unlock pin for my LG smart phone... eventually. It took three days, way more than advertised so be aware you may be waiting longer than the 24 they state. I contated CS several times and replies were slow which was kinda frsutrating!
The code did come however, and unlocked the phone immediately so that was good. I would go back but please answer emails faster!

Value
Quality
Thumbnail of user kevint104
1 review
0 helpful votes
May 24th, 2017

They took my money for a service they could not provide and did not refund it. Instead i heard one bull$#*! exuse after the next. No Good.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Thumbnail of user chrisl191
1 review
0 helpful votes
November 3rd, 2016

It was very easy to understand and to follow instructions.
I appreciated to have information about the process in several emails. I regret not knowing how long I would need to wait: I waited more than 24 hours to get the unlock code. When I emailed, not time was given. Even if you do not know exactly how long it takes, please tell us an idea.
I will recommend you for the price, and simplicity... not for time.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

Thank you for your review. Unfortunately some phones do take longer to unlock than others, something which is beyond our control.
We do try to keep customers updated and provided as accurate a time as we possibly can. Thank you for choosing us.
Kind Regards,
Rebecca.

Thumbnail of user paulk127
1 review
4 helpful votes
March 4th, 2016

Total scam avoid at all cost. You will lose your money with no service provided. Please do your research and choose a reputable company.

Thumbnail of user ellac29
1 review
2 helpful votes
April 3rd, 2016

Absolute trash. I was told I would get a refund since they could not unlock my phone, a few weeks later, still no refund, so I emailed them. I got a reply saying they would follow up and that I would get my refund within the week, another month later still no refund. I've emailed 3 times since then, and haven't received ANY RESPONSE AT ALL. I will be contacting PayPal after this to let them know they are partnering with a SCAM company.

Tip for consumers:
DO NOT USE THE UNLOCK TEAM.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. Please ensure we are the company your placed the order through as we do not accept Paypal on our website. If you contact us at refunds@theunlockteam.com with your order number we can look into the issue and resolve any problems you havel.
Kind Regards
The Unlock Team

Thumbnail of user annl63
1 review
4 helpful votes
November 8th, 2016

I paid 8.99 to get my iphone unlocked. I received an email the next day saying they were unable to unlock my phone and would provide me a refund within 7 to 14 days. I waited 14 days and the refund still have not been processed. I emailed them back and forth for 10 days and they said that there were problems with the credit card refund and asked me for my paypal account and they would refund me to my paypal. Turned out they sent me a fake paypal email. Don't ever use this site. It's a total scam.

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If you were refunded via Paypal, you may need to accept the funds in your account, we certainly do not send "fake" notifications. If you need to discuss this further please contact us at refunds@theunlockteam.com and we will be able to assist you with the issue.
Kind Regards
The Unlock Team

Thumbnail of user angelog16
2 reviews
0 helpful votes
November 25th, 2017

Scam they dont do anything but take your money, so if you paid through paypal go to paypal and open resolution page this is important when you klick on send on your complaint their unlock team message shows up and says dont go through paypal it will take weeks to resolve we will give you instand refund within 10 minutes DO NOT GO FOR IT just carry on with your complaint, if you go for their scam not only the dont refund but you have to wait a few weeks before the paypal people can escalate.
Well 3 days later after my complaint to paypal they refunded my money

Thumbnail of user rebeccas26
Rebecca S. – The Unlock Team Rep

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

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Rebecca S.

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2.9
310 reviews
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