logo

The Unlock Team
This website seems to be closed. Find similar businesses

website thubmnail of The Unlock Team

The Unlock Team

theunlockteam.com
DO
1 review
3 helpful votes
Follow Siobhan T.
Unfollow Siobhan T.
Send Message
Share Review
Report Review

Good Value
May 3, 2015

Took about 2 and a half days to complete from start to the end. The cost was maybe a little high but still cheaper than some sites and they have a good turn around time. I've used them in the past for unlocking BB's and they are flawless.
Didn't have alternate network SIM so did an iCloud backup and factory reset. Bought new SIM and there you go, the phone is up and running.
They are good.

Date of experience: May 3, 2015
Chile
1 review
1 helpful vote
Follow Simon T.
Unfollow Simon T.
Send Message
Share Review
Report Review

What a joy this company were to use, not only was my code delivered in an amazingly fast time but the support was amazing and all I could ask for. You have done an excellent job and have my business for any unlocking needs thanks

Date of experience: December 22, 2014
Sweden
1 review
1 helpful vote
Follow Salah J.
Unfollow Salah J.
Send Message
Share Review
Report Review

I can be a little skeptical about getting things like this done online but my worries were groundless on this occasion with an unlocked phone within a few hours. Very impressed with this site and thank you so much fr making so experience so easy.

Date of experience: July 31, 2014
Mexico
1 review
0 helpful votes
Follow Doreen S.
Unfollow Doreen S.
Send Message
Share Review
Report Review

A wonderful website with excellent, polite staff that will help you every step of the way. Thanks you so much for the guidance, this was way above my expectations for the cost and I look forward to needing you again at some point when I get an upgrade

Date of experience: January 9, 2015
DO
1 review
0 helpful votes
Follow Jacob C.
Unfollow Jacob C.
Send Message
Share Review
Report Review

Other sites were charging three times the cost. I had an email within moments of placing the order, and the codes themselves (two were supplied) within a few hours. The first code worked, first time. What I particularly liked were the detailed instructions provided, you need no unlocking knowledge to follow them, very simple.

Date of experience: April 29, 2014
Malaysia
1 review
1 helpful vote
Follow Anna M.
Unfollow Anna M.
Send Message
Share Review
Report Review

Great job
May 9, 2015

As said, an excellent effort my the unlock team got my S4 unlocked this weekend. I'm amazed that a third party can do it but my service provider can't? Can someone explain that one! But a big thanks regardless as it's up and running great. Cheers guys

Date of experience: May 9, 2015
Canada
1 review
2 helpful votes
Follow Melodiee L.
Unfollow Melodiee L.
Send Message
Share Review
Report Review

Would never recommend this site to anyone. My son bought code for $8.99 and charged $11 +. Got an email next day saying unable to unlock and no refund almost a month later. Had one response from Rebecca saying takes 2 weeks for a refund. Still waiting for that refund

Date of experience: May 6, 2015
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If you contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

California
1 review
1 helpful vote
Follow Cameron G.
Unfollow Cameron G.
Send Message
Share Review
Report Review

Just used this site to unlock my phone for a trip to Japan. I got here not knowing whether the new chip would work after entering the code, but all seems to be working well. I will be using these again if I ever have the need, simple software unlock.

Date of experience: October 19, 2013
GB
1 review
1 helpful vote
Follow Andre R.
Unfollow Andre R.
Send Message
Share Review
Report Review

A superb site with such a fast turnaround. Could not believe that the code came through to me so quickly and the price was better than competitive! The code worked first time upon entering it into my phone and my new service is up and running. Thank you for helping me through this.

Date of experience: July 21, 2014
Australia
1 review
0 helpful votes
Follow Louise h.
Unfollow Louise h.
Send Message
Share Review
Report Review

I wanted to share my experience as it was a good one. We needed to unlock our nokia phone and wanted to avoid vodafone as they were so expensive. This site was very straight forward to use and a code was shown after payment to enter into the phone. Nothing went wrong, the code worked and I have a new sim card in now. Nice service guys, we really appreciate it and will be back if ever needed again

Date of experience: March 29, 2015
Estonia
1 review
3 helpful votes
Follow Roman E.
Unfollow Roman E.
Send Message
Share Review
Report Review

SCAMMERS BEWARE!
December 9, 2014

SCAMMERS BEWARE!
Same as many others: took the money, could not unlock phone. No refund after they emailed me and said the refund would be 7-11 working days. 2 weeks has gone by. NO REFUND.
My master card has just been issued. Now I have charges for ebookers.ie taken from my account.

Date of experience: December 9, 2014
Canada
1 review
0 helpful votes
Follow r d.
Unfollow r d.
Send Message
Share Review
Report Review

I ordered an unlock. I was told they were ABLE to do it. After a few days, I was sent this long winded email how it couldn't be done and I will be refunded. NO REFUND CAME! They won't answer to any emails now. STAY AWAY!

Date of experience: November 22, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Ireland
1 review
1 helpful vote
Follow Timothy S.
Unfollow Timothy S.
Send Message
Share Review
Report Review

I bought a phone that was supposed to be unlocked to all networks off a private seller - after spending a lot of money i was upset and looked for the cheapest option to get it unlock - 40+ was the quotes from the shops so i said I would chance this service for 6.99 if it was a scan it would not of been the worst loss. As described within 12 hours i got a code and it worked - BOOM - spanking new phone unlocked to all networks

Date of experience: October 5, 2016
Illinois
1 review
1 helpful vote
Follow Josh S.
Unfollow Josh S.
Send Message
Share Review
Report Review

So, so impressed by these guys. I have had so much trouble getting this phone unlocked and searched so many sites I thought it would be like this forever. I managed to get a code and there were no problems, the phone is now fully unlocked and I can use it again. I really appreciate the level of service I got and would not hesitate in telling anyone to go here. The price was also a bargain so five stars.

Date of experience: September 24, 2014
Switzerland
1 review
0 helpful votes
Follow Kirk W.
Unfollow Kirk W.
Send Message
Share Review
Report Review

I am happy to have eventually unlocked this phone, it has proved to be very difficult but the unlock team came to my rescue and the cell is fully unlocked now. Honestly I dont know why the carriers dont make this easier, i was out of contract and they wanted me to pay a fortune and it would take a week! An excellent website and an excellent customer service team who will help quickly and efficiently.

Date of experience: August 31, 2014
France
2 reviews
3 helpful votes
Follow Raymond M.
Unfollow Raymond M.
Send Message
Share Review
Report Review

Quite easy to do and fast. My Nokia was unlocked at the weekend, good site that works on a Sunday late at night. No issue with the code and entering it into the phone so all in all got to say I'm satisfied with a job well done thanks

Date of experience: December 1, 2014
Denmark
1 review
1 helpful vote
Follow Irene L.
Unfollow Irene L.
Send Message
Share Review
Report Review

Well I needed an unlock code in a hurry and they delivered. I had my new supplier up and running in no time and at a price that was just awesome! Ive had mixed experience with unlocking phones ans this has to be the smoothest transition I have ever made so I send my thanks and a big thumbs up.

Date of experience: September 11, 2014
Texas
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Send Message
Share Review
Report Review

Well I made the ultimate mistake with my daughters Christmas gift and got a phone locked to the wrong network... pandemonium. Luckily a simple search and we had an unlocking solution delivered right to our email on Christmas day. To be open during Christmas shows an above and beyond service for me... and a happy daughter made it all the better. So my heartfelt thanks and enjoy the holidays

Date of experience: December 29, 2014
Canada
1 review
1 helpful vote
Follow Pissed o.
Unfollow Pissed o.
Send Message
Share Review
Report Review

You wont get a refund
November 26, 2017

I ordered an unlock and was told they were ABLE to do it. Then I got an email that it couldn't be done and I Have to try downloading some software which wasnt even available for my phone. They told me if it doesnt work I will get a refund. NO REFUND CAME! They won't answer to any emails now and totally ignore me. SCAM!

Date of experience: November 26, 2017
Rebecca S. The Unlock Team Rep
over a year old

We are sorry to hear that you are less than happy with the service you have received. If the code or software advice we sent failed to unlock your phone you can contact us at refunds@theunlockteam.com with your order number we will be more than happy to refund your order in full.
Kind Regards
The Unlock Team

Texas
1 review
0 helpful votes
Follow Serena T.
Unfollow Serena T.
Send Message
Share Review
Report Review

My roaming rates have more than halved since I unlocked the phone, I travel for business and needed to use local chips to save and call locally. Unlock team did a fantastic job helping me unlock and I can't thank you enough.

Date of experience: June 4, 2014

Overview

The company has garnered a mixed reputation, with some customers praising its competitive pricing and successful unlocks, indicating a degree of reliability in specific cases. However, a significant number of reviews highlight serious concerns regarding service delays, unfulfilled promises of refunds, and poor customer support. Many customers report feeling scammed, particularly when refunds were not processed as promised. Overall, while there are instances of satisfaction, the prevalent sentiment reflects frustration and distrust, suggesting that potential customers should exercise caution when considering their services.

This summary is generated by AI, based on text from customer reviews

service
103
value
103
shipping
96
returns
69
quality
102