SeatGeek

They don't send you tickets. You have to create an account in order to access your tickets. You can't print the tickets, which is problematic since I like a hard copy, just in case.

Wasted a great deal of time to access tickets, only to find out I had to send them to someone to be able to access them. In the end I had to create another email account that seatgeek would allow me to send them to and allow me to "access" my tickets.

Wow, I mean really a pain in the neck!

We flew from Mexico to see U2 / Sphere Las Vegas and the tickets did not work! A total scam.they sell the same tickets many times! Terrible experience.it has been more than a month and I still do not have my refund! FRAUD

You cannot resell them on that site if your plans change. You have to use another site. None of that is made particularly clear in the fine print. There is an offer for a refund of some kind - I guess bank the price of the ticket less the $100 (!) in fees? Hard to tell. But a couple days before the event, when you realize it won't sell is too late to get the refund. So you don't really have time to re-sell. You can be on CHAT with them twice, and they won't warn you. Predatory business practices; buyer beware!

Nothing on the SeatGeek site indicated that I'd need Google Wallet to download the tickets. I have an iPhone 6, which can't update to iOS 14 which is required to download Google Wallet app. Downloaded the Google Wallet app to Galaxy tablet, which will now have to accompany me to the game. :(

I bought the wrong day on accident for the band TOOL. They are playing 1/12/23 and 1/13/23 I bought tickets for 1/12/23 by mistake, and seatgeek refused to swap days out. They said theirs nothing they can do. I lost 400$ and never got to see the show. Use stubhub or Ticketmaster.

I bought concert tickets approximately 6weeks ago. Said concert was canceled in less than 4 days of purchase. I immediately requested a refund & here we are 6 weeks later without a refund. Customer service has given me the runaround from day one of trying to get my money back. I disputed the charge with my Credit Card company. Finally,Seat Geek says if I have the CC Company remove the dispute they will process my refund. I did so only to then have Seat Geek say that they need a document from my CC company saying that the dispute was lifted & a screenshot will not be accepted. I've since filed a new dispute with the CC company. No one should have to beg & jump through hoops to receive their money back. It sure was a Quick process to take my money. I would advise to NEVER do business with Seat Geek.

I purchased 4 tickets for the queen city outdoor hockey game in Charlotte North Carolina through SeatGeek. When I purchased them through their site, the only tickets that were available were in sections 124 and 125 but they had no warning or limitation placed on them and they charged a premium of $115 a ticket plus their $41 service charge. The event was last night and our seats were horrible. We were more than 75 yards away from the rink. It was literally impossible to see any action on the ice because of the distance and the construction and location of the rink within Knights Stadium. The the section was so low you could not see over the sideboards to the rink so you were unable to see any of the lower body of the players or the puck on the ice. Also on that side of the rink, both of the teams benches were placed there so the players added to the already obstructed view. We recognize that seatgeek had nothing to do with the construction, but they agreed to sell the tickets at a premium yet offered no warning that the seats had an obstructed view and in reality useless because you were so disconnected from the game and no view to enjoy the experience. If the seats were to be sold, then they should have priced them more reasonably and allowed consumers to understand that they were not in close proximity to the rink and faced an obstructed view. We paid nearly $700 for four seats as well as many of the other fans in that area, and within 10 minutes of sitting in the seats, virtually, everyone left, and moved to higher ground on the walkways of the arena, and had to stand the entire time to be able to view the game. I have contacted seatgeek to let them know of our dissatisfaction and asked for at least a partial refund, but have not received a response. Ticket buyers need to be mindful when dealing with this service that they're not upfront with providing you with all of the information you need to make an informed decision before you spend your hard earned money for an event. For all intense and purposes the tickets were worthless.

Still fighting with seatgeeks over not providing tickets that I paid for two months before the event. They are getting frustrated because I won't close out my BBB complaint,read the BBB seatgeek reviews.They are rated F and it's obvious they are a unethical company. The Massachusetts atty general is investigating and they advised me to file with the NY AG as they are based in NYC. Still waiting before I get a lawyer. Don't even think about using this company!

In town for business and decided to go to a Mariners game. So I buy one single seat ticket. I get a confirmation email showing I ordered one ticket, I think I'm all set. The next day my wife calls me and asks why I bought 2 tickets - two charges pending on our account in the same amount. I contact their lame chat customer service, because you can't actually talk to anyone. This allows them to keep saying "sorry you bought two" over and over. When I sent them a screenshot of the confirmation showing one ticket they said, "well, two minutes later we sent you another confirmation so you bought another ticket two minutes after the first". I of course did not do so and I told them I'd like the 2nd charge removed. I'm by myself! Nope, nothing they can (or will) do. I will be disputing the 2nd charge and will continue to dispute it over and over until they give up. I will not be scammed and this was an obvious one.

I am an IT professional traveling alone and of course never would have ordered another seat two minutes later. This is a system glitch or a scam and the receipt proves it. They should have refunded the bogus transaction immediately. It's not a lot of money, it's the principal. SeatGeek does not care about it's customers, nor it's reputation. I will never use their service again and will advise others to stay away as well. Shame on you.

Bought tickets to an NFL game. Days later no tickets due to an internal error. No refund. I must now decide to drive 14 hours with the hope of tickets. They did assure me I would get tickets right before the game. Still, who would want to be out in this situation.

I recently purchased tickets to Absinthe at the Spiegeltent - Ceasar's Palace in Las Vegas. In the process of my purchase I picked the wrong date but as soon as completed my orders I knew I had made a mistake. Guess what…Seat Geek does not give a crap that your out several hundred dollars! There is no customer service to correct the error. No way to exchange. It is really sad. I will NEVER use this trash app again and I suggest anyone considering doing so… DON'T or you may have to take one to the chin like me

Could not accept tickets. Kept getting the same error code. Customer service were also getting the same error when they attempted to accept tickets under my account. Stressful experience having to contact customer service over and over and had to have tickets sent four separate times. Stressful, frustrating, and unpleasant dealing with this day and night prior to traveling six hours to our event. Tickets were purchased five months prior to the event, and we almost didn't get to go. It wasn't resolved until 2 days before event.

I am pregnant and I was invited to the Tim McGraw concert in downtown St. Louis at the Enterprise Center by a work supplier. Typically, the parking garage sells out there for Blues hockey games, and I didn't want to be walking in downtown St. Louis at night pregnant, so I pre-purchased parking through SeatGeek for over $80. When I drove downtown and arrived to the parking garage, upon entry they were charging only $20. I took a picture of the $20 parking garage sign, and send it over to SeatGeek to ask for the difference in cost ($60), but they refused. It's highly disappointing they are taking advantage of customers.

It appears that Seatgeek sells tickets it does not confidently have access to sell. Per a service rep "Listings update every few minutes, but sometimes that is not fast enough to keep up with situations where demand is unusually high. A listing might still show as available, even though it was just purchased". Hence, a technology limitation (and/or cost choice by seatgeek) results in a subset of purchasers being notified several minutes later (if they check their e-mail), that the purchase could not be completed and the $$ will be refunded. This happened to me twice today - the second attempt was via a seatgeek rep sending me a link to buy the tickets!

The above pain point is only part of the problem. Seatgeek will do nothing to get you comparable tickets for the same event. There is zero attempt to resolve. Tickets went up in price, too bad, you are getting your money back, try again. Given the significant seatgeek fee charged per ticket, they can easily resolve these situations but appear to choose not to

Seatgeek is no longer a little company. They manage their technology choices as well as the rules of their marketplace. Choices matter. Very disappointing

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

I cancelled tickets due to life emergency. Purchased the protect your purchase insurance and they still charged my card twice.

I have filed a dispute and attempting to resolve.

Very dishonest company.

Do not sell your tickets thru Seat Geek. If you want to get paid for your tickets they require you to provide them with your bank account number and Social Security number. You would be crazy to do that. It is a license to steal from you. They should change the name of the company to Seat Jerk!

I gave one start because I could not give a zero. I ordered two tickets to Hadestown, and the tickets never showed up. They said they would call back in two hours but never did. They claimed another email address was on file- one I had never heard of. I verified who I was and the order number, provided a copy of the email they sent me confirming the order and verified my credit card number- they said there was nothing they could do. The credit card company was immediately notified- do not trust them!

Very disappointing!
Potential FRAUD? Don't use RateYourSeats to purchase tickets! I purchased tickets last night to a concert using this company (in hopes to surprise my wife since she likes this particular singer); It sent me a link via text to my phone. When I hit the link it sent me to SeatGeek.com to get the tickets. Then it asked me to sign-in or register with SeatGeek; So I did and it let me in (so far so good), but then and it came back stating, "This Transfer was declined." What the heck? So, I downloaded the SeatGeek App, and logged-in; it let me in as well. The app showed me I have two tickets to accept, so I did, and it stated, "Failed to Accept Tickets." I tried using the PC to log-in to SeatGeek.com instead of the phone, and it let me in, but then that stated, "Cannot accept transfer, please verify your account to accept this ticket." I did that and logged in multiple times, and it let me in each time, but to no avail. I then called the help line *******569, but, someone from another planet answered the call and did their very best to go round in circles to tire you into frustration (as trained to do so). Bottom line the individual supervisor with the heavy accent stated he could not help and could not refund my money; Go figure! I had to call the credit card company to report this as a potential fraud and dispute this ordeal. Are all these "ticket RESALE" companies are bogus? There should be a law against these types of transactions.

Thieves! What a scam! How can they the charge both sides so much money just to be an intermediary? Rip-off!

My husband purchased a parking pass from you late in the day on Friday, November 17th. We attended a Penn State football game. After we arrived at our designated parking lot, we were told quite rudely told this pass is no good. We showed the "supervisor" at the lot that we had a barcode. Once we made arrangements to get the pass printed, he then said they will NOT accept it. That pass cost $200+!

Seriously, how were we able to purchase a bogus pass from your company? Is this a scam? Needless to say, we were extremely livid and will NEVER use your services again. I will tell everyone how horrible your customer service is.

Your phone number is out of service. Your corporate phone # is always busy. And you have NOT responded to my husband's email.

Zero stars! I bought a "returnable" ticket, but when I tried to return it (within less than 48 hours) I was only offered a "promo code" which essentially is just a credit to your account to use on future ticket purchases. When you click on the information explaining what a returnable ticket is, the verbiage is intentionally misleading, never saying annything about a returnable ticket, only mentioning their ticket "swap" program. I thought they were talking about two different programs and was confused. When I tried to speak to a supervisor and explain this (within 48 hours of purchasing my ticket) they just said that all sales are final. I hope someone approaches their misuse of verbiage with legal action and reports them to the BBB. Unethical and misleading. Return does not mean swap. Promo code does not mean return. Their fees are outrageous too. What a scam. Terrible terrible company.

Deceptive, DOJ needs to know. Not reputable. Took money and no goods or services were delivered. I will not rest until Jack G is banned from doing any business and does not ever get another round of funding.