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Bought Dallas Cowboy tickets and received in the mail. On game day, the bar code on the ticket wouldn't scan at the entry. They allowed us to go in and escorted us to ticket disputes. We found out that the duplicate tickets were scan already by another couple and they were in our seats. The original owner had sold the tickets twice. Once on seatgeek and then on NFL resale tickets website. We had the original tickets where the other people had printed Ticketmaster tickets for the same seats. We were told that the original ticket holder had sold them on the NFL resale website as well and that the tickets purchased on the NFL resale site took precedence over any other third party ticket resaler. So they got the seats and we were left without tickets after purchasing them from seatgeek for $700. Now we are trying to get seatgeek to refund us the money which they won't do until they can get their money from the original ticket owner. Note that we bought round trip airline tickets and hotel expensive to travel to Dallas for the game that didn't happen. Don't buy tickets from Geekseats ever again!
Delma H.'s review of SeatGeek earned 7 Very Helpful votes
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Hi Delma,
We are so sorry to hear about this horrible experience and can only imagine how frustrating and disappointing it was to have traveled all the way to the game only to be turned away! We take many measures to prevent fraud, and there's nothing we hate more than finding out that these measures failed.
It sounds like you've already reached out to us to start your refund process. While we'd love to refund you immediately, since we do not process payments ourselves we unfortunately have no way to refund your card directly, which is why we recommend having the seller process the refund for you. Hopefully your refund is on its way to you by now, but if you have any further questions or concerns, please don't hesitate to reach out to us at hi@seatgeek.com! We'll do everything we can to advocate for you to the seller and make sure that you're made whole as soon as possible.