Bought tickets to an even 3 months in advance. 1100$ worth totally.
1 month before the event - Customer Care emails that the tickets I received are not usable. They declare that the vendors / brokers behind the scene are to blame.
I accept the facts and request a full refund. Their buyer guarantee states I am eligible for one. Customer Care refuses to issue a cash refund and recommends that I go to my credit card issuer and file a dispute.
I'm surprised they get to live and tell another tale. So many reviews have been denied entry at events. I am thankful that I didnt have to endure that.
purchased tickets for 10-16-2016 Gwen Stefani concert at the Forum in LA and was told tickets from Seatgeek were invalid. went to the box office and was told my seats were sold twice and this happens all the time. I had to buy an additional set of tickets to get in, so wrong!! I also tried calling for help and was told I had to go directly to scorebig for help with double sold tickets. I called the 800 number for help for scorebig 1-877-726-7324. the recording on the voicemail states they don't help with invalid tickets.
Bought Austin F1 tickets from their site and turns out to be fake. Now they won't take any responsibility or refund. It was ~$300 per ticket. Now out of $1000+ and no body to go and ask?
Their buyer guarantee is false and this simply is a fraud company !
This is a horrible company that will steal your money and give you nothing. I purchased 2 tickets to Adele concert. I never heard from SeatGeek again until I received an email 4 days before the event informing me that it had turned over the request to Scorebig, which is out of business. You guessed it, no tickets and no refund of $1,200 paid to SeatGeek. This company should be investigated for its fraudulent and deceptive practices.
I Purchased tickets for the Beyonce Formation Tour at Metlife stadium. Reading the reviews I was extremely nervous about my purchase. My tickets were delivered via fedex way before the concert date. My tickets were scanned and I walked in and enjoyed the show. I will definitely use again.
I purchased tickets from Razor Gator through the Seat Geek website at 3pm on Saturday for a noon game on Sunday. The tickets were electronic tickets and after I didnt receive an email with the tickets for four hours I tried contacting Razor Gator and Seat Geek. I emailed Razor Gator twice, I emailed Seat Geek twice, I left two phone messages for Seat Geek, Razor Gator was closed and doesnt accept phone messages, I posted a comment on the Seat Geek facebook page because they dont allow visitor posts, I facebook messaged Razor Gator twice, and I facebook messaged Seat Geek. In these ten messages I emphasized I need these tickets emailed to me by 9am in order to print them in order to reach the game in time. Out of the ten messages I received one response saying Razor Gator would contact the seller when they open for business at 11am. Seat Geek emailed me at 10am saying they couldnt help me because the tickets were purchased through Razor Gator even though I purchased the tickets on their website. The tickets were emailed to me at 10:30am, too late for me to get to the game on time.
Fortunately, I purchased a different set of tickets from a competitor website. I wont name the competitor because this isnt an ad for a competitor; its an indictment on the exceptionally poor customer service by Razor Gator and Seat Geek. However, I will say that this competitor requires all electronic tickets to be available for instant download two days in advance of the event to avoid this predicament.
The poor service wasnt over just yet. I emailed Razor Gator again and asked for a refund because I wasnt delivered the tickets in time and on Sunday I received an email response that I would receive a refund. On Thursday I emailed Razor Gator again to see why I hadnt received a refund and I was told that no refund was processed, but this time it would get done. I asked for a receipt or screen shot to prove the refund was processed and I was told they wouldnt give me any proof the refund was processed, but this time they would do it. The one positive thing I have to say is that I did get a refund, albeit 10 days after the event that they couldnt deliver tickets for.
I emailed Razor Gator and Seat Geek and asked if I would get a discount off a future purchase because of this issue and both emails were ignored. I will reiterate do not buy from either of these websites.
I purchased NFL tickets less than 3 months prior to the event as a gift. We received the tickets immediately in PDF format for over $320. When using the tickets, we were very disappointed to discover the seats were fraudulent. When calling seat geek, they were quick to put the blame on the third party,but reluctant to resolve the issue on their own accord. We needed to follow up and call several other parties in order to get the issue resolved and were extremely discouraged by the lack of accountability and integrity within seatgeek as a whole.
My husband purchased tickets from SEATGEEK. TWICE! He has not received any confirmation but there are 2 pending transactions on our credit card statement for $145 each from SEATGEEK. The purchases are not showing in his history when we log on and we have no way of knowing who the seller is. SEATGEEK needs to remedy this situation since our credit card statement is showing that THEY are taking our money REGARDLESS of who the alleged "seller" is!!!!!
Paid for our tickets online and got an email with the ticket notification.
Today, on the day of the concert, my son goes to the concert and shows the ticket (online) and the staff at the SAP center tells him that the ticket is invalid!!!!
All his friends go to the concert and my son is heart broken. More than the money it is the emotional heartbreak Seat Geek has thrown at us.
Never use Seat Geek!!!!! They are the biggest fraud ever.
Wish I had read all the other reviews before we booked online.
They are not available to talk when you want as they are only available during certain times EST. I have emailed them and lets see how they are going to compensate for the emotional stress and lost money!!!
I am without my ticket which is on a FedEx truck a thousand miles from where I am for the event. They will not answer the phone so you have no choice but to email them. They eventually reply but did not do as requested so now I've spent hundreds on a ticket I don't have. Find another company to get your tickets through.
I purchased my ticket on seatgeek for the Guns n Roses concert in L.A. The day of the concert I received an email at 8 am from seatgeek. The email was to remind me about the ticket and that I can download the app to present my ticket at the gate.I was driving from out of town and arrived around noon in Hollywood. I checked my email and 30 minutes later after the first email about my ticket being ready for use,at 8:30 am I received the email saying my ticket was not valid due to a double sale. The email also stated I would receive a 100% refund and an extra 50% to make up for any trouble it caused. It was a huge inconvenience luckily tickets were still available. The most upsetting thing about all this is I never received my refund. I got scammed out of my money! This is the first and last time I use this company.
Purchased 4 baseball tickets for Astros vs Yankees. Wasn't sure if we were going so we tried selling then decided to go. Well weren't able to get through the gates. I spoke to Customer service and they wanted a bit more info which we sent and they were going to investigate. Never heard from seatgeek again. I've called and emailed them and haven't heard from them regarding incident. This is ridiculous and im out like $500 now.
I purchased 5 tickets from SeatGeek, 3 of them were from FanXchange. The night before the game I rented a car, drove down to San Diego, rented a hotel and waited very excited about going to my first 49er football game! The day of all my friends and I arrived early to the venue just to have 2 of the seats from FanXchange scan red and say invalid! The other two purchased off SeatGeek came from TicketCity and the same thing happened!! One friends ticket scanned in and the other scanned red saying invalid! I had all the tickets on my phone as well as paper copies and we tried scanning in both and kept getting the red, invalid issue. When I contacted SeatGeek their response was horrific. They said that the "venue" sent them a copy of the scan report and that only one ticket was scanned in, not the others so its my fault!! The Venue themselves told me they do not deal with seatgeek at all. Someone is clearly lying.
The very next email from SeatGeek states....
Thank you for this information, I can see you had two seats rejected however you only bought one additional seat? Did you by any chance take a picture of the people sitting in your original seats? Any information would be helpful at this point.
So first they say "the venue scan report says you never scanned the ticket" then they say "we see two seat got rejected"
This is very frustrating and I do not understand how they can contradict themselves. I also asked to be contacted by a manager but they ignored my request. They just sent an email saying they will reopen the investigation. IT WAS ONLY OPEN ONE DAY, WHY ON EARTH WAS IT CLOSED??
Overall very unprofessional. I am one unhappy, unsatisfied customer who would be more than happy to pay extra cash and go through stubhub instead next time.
I checked around did my homework and got the seats for a game at what was rated as a decent price but when the tickets came..... There are printed priced on the tickets let's just say I paid literally double the price that was printed on the ticket...... And the seats weren't even the ones that showed up on the picture..... Soo pissed off never using them again but live and learn
we bought 3 tickets and something came up so we have tor e-sell them because SCOREBIG which is really bad as well won't help us with refunding.
there is an option you can sell the, but when I put the info it won't go trough, we called and Cris from Portland Oregon keep saying there was an error basically repeating the same thing we were saying. We asked to soak with a supervisor and said he will contact us back within 5 minutes that never arrived
I fall under there scam PLEASE don't do the same
super bad costumer service
they basically have not an answer for anything so do yourself a favor do not use Seatgeek
I had tickets to a baseball game off seat geek but they werent showing up in my app on the day of and after trying to access them for almost an hour and trying to reach customer service at seat geek I just bought a second set of tickets so I didn't miss the game. Over the next week I tried to contact seat geek for a refund and to figure out what went wrong and they responded to one e-mail out of my 5 e-mails and three phone calls basically stating that they couldn't do anything and it was an outside vendors fault. Which outside vendor? They won't help you figure that out.
I heard about seatgeek the last time I was at a LA Dodgers game and downloaded the app. The prices were so cheap that it was hard to believe they were for real. I looked into the validity of the tickets. I looked up plenty of reviews, most of which were very discouraging..but I thought to myself, well there's only one way to find out if they're legit. So i decided to buy tickets (instant download) to the Dodgers vs Padres game yesterday, the same day of the game. I got 3 tickets to the game for $24, then minutes later got another ticket for $4 because my brother also decided to go to the game. So all in all I spend $28. Then I went on the dodgers website to buy a general parking ticket for $10. The drive there was iffy to me. I was thinking like no way i got these tickets that damn cheap but we'll see. I was just hoping they worked but in reality I was preparing myself to have lost $38 if they didn't. We got there and the tickets scanned smoothly and everything went well. It's crazy that it worked. I'm still in shock that I spent so little. The sun was bugging us for a while, but now I just know to pick a different section next time.
Tip for consumers: Give it a try. I did and it all worked for me. Although I did play it on the safe side and spend very little for my tickets, whereas others spend hundreds.Ask Nancy about SeatGeek
POOR BUSINESS MODEL! I purchased tickets the night before for the CSU v CU football game at Mile High in Denver. I received my order number, and the waiting began. I sent an e-mail a couple hours after, as it seemed it was taking awhile and tickets were being sold quickly. I received a phone call the next morning from a customer service person, stating it was a credit card, and customer verification delay? She would "CALL THE SELLER" and someone would get back to me, "we have a 98% FULFILLMENT RATE"...more waiting. Meanwhile tickets doubled on-line.
Here in-lies the faulty business model. I could have purchased other tickets that morning, but IF the seller followed through, I would own two sets of tickets...I was caught! I called again a couple hours later explained this was getting ridiculous, they offered no solutions, "WE'LL CALL THE SELLER, SOMEONE WILL GET BACK TO YOU"...14 hours later I became the 2% "NON-FULFILLMENT", ticket-less, "need 4" cardboard sign carrying, let down DAD on the corner Colfax!
- THE RESPONSE
"Unfortunately, order XXXXXXX for Rocky Mountain Showdown: Colorado State Rams vs. Colorado Buffaloes has been cancelled as the tickets were no longer available.
We apologize for any inconvenience. These cancellations while rare, do occur as Fanxchange is a live ticket marketplace.
Thank you for using Fanxchange"
THE LESSON -
I recommend you stick with reliable, and proven outlets, as this should be a last case option.
THE SOLUTION -
1) Fanxchange I suggest you put a time-limit on Sellers to release the tickets allowing the consumer to look at other options in the case they pull the tickets. Poor partnership on the SELLERS side should not be the BUYERS responsibility, or demise.
2) There should be an option for the BUYER to resend the order after a set time. Especially within 24 hours of the Date.
3) It would seem that it there is only "2% non-fulfillment rate", say 5 BUYERS a day, you'd have a procedure to remedy the buyers experience, and protect the opportunity to salvage the transaction, current, and future.
THE REMEDY -
- Secure other tickets on your site as a option other than the canned "let down" letter.
- Offer a "fee free" opportunity for a future purchase.
- At the very least institute a time-limit to give the BUYER fair time to make other arrangements.
Best of Luck, yet Disappointed!
ROCKY MOUNTAIN "LET-DOWN"
I purchased 2 tix to Adele at Staples for 09/20/16 -- they were close to 1K. AFTER I purchased the tix, I was reading reviews for SeatGeek and needless-to-say, was a bit in panic mode. The eMail I received confirming they were sent had a blank tracking number! I was finally able to track down the fed-ex number and you can be sure I tracked that on an hourly basis. Well - the tickets were delivered; and, they even called the day of to ensure I received the tickets and to enjoy the show. So yes, the communication could have been a bit smoother; but, all-in-all it worked out in the end and it was an AMAZING show. Would I use them again? Probably --- I just hope they smooth out their en-route communication ...
I bought tickets to an Orioles vs Red Sox game in Baltimore. When I received the tickets, the email confirmed they were for the right game but the actual tickets attached were for a different game. I asked for help but eventually had to buy new tickets and leave for Baltimore in order to make it to the game on time. The next day I had an email in my inbox that had arrived long after I had already left for the game. It contained the right tickets but it was too late for me to be able to access them. I was sent the wrong tickets but now they won't give me a refund. I've been a loyal customer with SeatGeek for several years but won't be using them any more after this.
Bought a 220$ Ticket 2 rows behind home plate In the diamond club to see Phillies-Dodgers. When I got to the park, my ticket was scanned and it said Invalid. After many phone calls and emails, and waiting around for over 2 hours. Alex from Fan Exchange or Seat Geek helped contact the seller and he was able to meet me by 7:05 with the actual tickets from the Phillies. What if this guy couldn't have met me? I would have been out of luck. After reading other reviews I see this is a common thing to happen with SeatGeek. I will now gladly pay the extra 25-50$ on stubhub so this kind of thing never happens. I advise you to do the same. Stick with stubhub.
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