Sears

I have been with Sears since 1979. Protection agreement. When first started off with this ideal of an agreement for all my appliances it worked out fine. Until the last few years. It takes them 4 to 6 months to replaces your appliances if they conk out on you no longer able to fix. Then they won't even reverse your money back to you. Your out of pocket money for having to go to the laundrymat or whatever the lost may be. Not good.

It is good enough if you want to check if they have something on stock. While i would say that I wouldnt use it to browse for the sake of it, seems to tell you when they have something available, where to get it and if it has discount. The UI is clear and will help you find whatever you need, while also telling you of similar products or things that, in theory you´d find in that aisle or on that same line of products.Clear, direct and easy to use are some of the words I´d use to describe the page.

Sadly, to say, our experience has been absolutely horrible. We bought a part from sears when we find out we no longer needed the part. They told us that they will give us a refund. We are still after 10 business days have yet to get any type of reply from the company on the status of our refund. No email no call absolutely nothing. Do not buy anything from this place. Their customer service is absolutely horrible and they do not care about the customer whatsoever. Save your money go elsewhere.

I needed an appliance repaired (not bought at Sears). I was shuttled to a call center (apparently out of the country). All I wanted was an idea of their rates. After answering way too many questions about me (not about my problem). I was finally told the rate started at over $200. This is more than twice any other rate.

They priced themselves out of a simple repair scored a low rating and a notation to never call them again.

Bought an upright freezer and paid for extra delivery on Saturday. Got a text an email daily reminding me of the delivery, then got a time frame. After time frame came and went called and they said the item didn't come in and will have to be rescheduled. Would of been nice to get notified of this and not hasd to call to find out after blocking out our Saturday. No wonder why the place is bankrupt.

An order for 2 appliances made almost a month ago was charged to my credit card but has not yet arrived. Absolutely no communication and when I called customer service I couldn't even understand the person I was talking to. They kept telling me it would be delivered to the store yesterday but couldn't understand yesterday was a day ago. Worst company ever. Deal with your local sears store and not sears.com.

I bought a new garage door opener (Chamberlain) from Sears Online, they contract out to a (3rd party) installation, I paid $130 for install directly to Sears Online, the company is not qualified to install this brand, they never gave me a refund as services were not rendered. Stay away. I will never use them again, plus there call center in Asia is so unorganized, and there phone staff has a extremely low IQ and not trained properly.

Beware! Do not buy sears refrigerator s... the compressors go out and they won't fix it. Repair men can't get parts and won't show up. These fridges have LG compressors and last only a little over a year. Sears won't answer the phones for service or complaints. They have lost all customer service. Once they get your money they won't communicate with you again

Do not buy any hand held leaf blower from sears. They fail compression within 5 hours of using. 2 blowers failed compression. I will never purchase a sears product again. Nearest repair place is 200 miles from me.the idiot rep. Had no idea what to do for me. Really bad customer care..

I got My husband a Lawnmower that came with a life time Warranty from Sears. We took it in to be fixed and they said they don't make the parts no more so they can no longer Warranty the Lawnmower. It was suppose to be a lifetime Warranty.

Our hometown Sears store in Astoria, Oregon shows why locally owned stores are the best. Thea and Rick are as friendly and helpful as you can get. Thea helped us today with all of our major appliances for our new house build, helping with what we need and want rather than the other way around like you find in many big box stores.
Thanks somuch for all of your help!

Ordered a brand new washer from sears.com and it does not work. They refuse to replace it. TOTAL lemon. We have called and dealt with them for 5 months and they just keep telling us to try different settings on the washer but will not replace it or give us our money back. $1200 out and now we have to try to dispute it on our credit card. We started calling them immediately when we got the washer because it didn't work. Waited 2 months for a service appointment and it still won't work. We've wasted so much time on this and still don't have a working washer. Its sickening.

We ordered an item online, it was delivered broken. In writing they promised to deliver a replacement and pick up broken item. They broke their promise and would not help in any manner, including a refund or discount. They claimed we had to drive over an hour to return it back to the store. We ended up having to dispute the charge through our credit card company and won after months of waiting. A complete scam, would NEVER order from them again. They were the least helpful company we have ever worked with.

Kenmore Elite appliances are well-priced, serviced, and have a fine showroom floor. However, they are the primary owners of Kmart and they recently announced that more Kmarts are being closed due to inprofitability... yea, right!

Sears has stooped to a new low: scamming folks out of thousands using the $179 air duct cleaning service to enter your home and rip you off to the tune of two to over five thousand dollars. First they will take a picture of the interior air handler unit and show you all this dust, then they start the pitch: promise to clean your complete system. They do not answer to the Better Business, Business Consumer Alliance, nor Attorney General Consumer Complaint. Shame on you - Sears!

I was told that my purchases would be put on a 18-month promotional no interest payment period, but with my 2nd bill I noticed that I was in fact being charged interest. I called the call center and yes, was annoyed with the long automation, but when I did finally get to a customer service rep she was able to help me. She was clearly from another country, but I could tell she were trying to sound as if she were from the United States. While I found that funny, it was nice to be able to understand her better than other calls centers that have outsourced to Asia. She was able to resolve my issue.

We made the mistake of purchasing a refrigerator from Sears.com last year. The product begqn to have issues within about 6 months. They made several feeble attempts to resolve the issue. That took sveral months. Countless phone calls were made. We spent hours on the phone trying to get some type of resolution on a brand new product. We are now waiting for a replacement while our Kenmore refrogerator sits not working. The way Sears has handled this is utterly disgraceful. We will NEVER buy from Sears ever again. I recommend staying far far away from purchasing any appliances from Sears.

No where on there help page was there a list for helping with gift cards. If you cant use them on line it should be stated so.
I

The iShopDirect seller at Sears online stole my money. In his policy they say to give 30 days to return the product and NEVER answer or approve the return, this so that the 30 days pass and thus not refund your money. IShopDirect robbed me and Sears helped them steal my money! I DO NOT RECOMMEND THIS SHOP FROM iShopDirect! I NEITHER RECOMMEND BUYING AT SEARS ONLINE SINCE YOU WILL HAVE NO GUARANTEE OF YOUR MONEY BACK!

---------- Forwarded message ----------
Hello Mr Lewis,
I'm sorry too bother you with My situation, unfortunately I have no other choice too go too the top that is You,
My Mom and I bought a refrigerator and I have had nothing but problems I have had it replaced three times and continue too have the same problem's with it leaking underneath the vegetable drawer and My food freezing,
I do understand that in life there are lemons sold with appliances just as in car's,
The last replacement is doing the same thing's and it's unexceptionable do too the damage that it has when it was bought too Me I payed for a New a got a beat up glued up refrigerator!
I was told by Steve that you all will not allow Me too receive a new refrigerator, I have been a long time customer for over eleven year's and this is Unacceptable,
I would appreciate if you could please override your customer service and grant Me with a new refrigerator another brand I ok with it being white at this point I just want what was paid for,
Unfortunately My Mom has passed and four other family members last year, I also loss My job for taking time off from work dealing with this matter,
I beg you too please help Me.
Sorry for the inconvenience,
Attached are pictures of My refrigerator. Inline image

We bought a dishwasher few month ago. Since Sears installation charges almost double of the local plumber, we paid local for installation. During the process of moving, water leaking on the dinner room floor. After first try out washing, water won't drain completely. I called plumber for help. I was told that I have to call Sears, it was a default product. However, Sears call center in foreign country refuse arrange plumber even to take a look. I was told that they can ship me another one, if I can put the default one the box ready for moving.

"I bought a new garage door opener (Chamberlain) from Sears Online, they contract out to a (3rd party) installation, I paid $130 for install directly to Sears Online, the company is not qualified to install this brand, they never gave me a refund as services were not rendered. Stay away. I will never use them again, plus there call center in Asia is so unorganized, and there phone staff has a extremely low IQ and not trained properly."

Bought two dressers. They came unusually fast. Main box was damaged partially opened and I could see the boards were rotten, water damaged and crumbling. I didn't open the other boxes and inquired for a return and refund. Sears won't take responsibility and pushes you off to Vir Ventures. Vir Ventures did the same. Offered me 50. To keep the dressers. I said, no I want a full refund because the dressers were delivered damaged. I paid over 400.00 in shipping the boxes back.
Vir Ventures got back to saying they won't refund my money because one board was completely broken in half. The box it came in had no damage ( as pictured: smaller box on top) so I'm pretty sure they deliberately broke the board. They didn't send pictures of of the box I opened (as pictured: big box on bottom) and I know why:. The boards were obviously old, stained and damaged and matched why I was returning them.
Sears sent me a message pretending to escalate and reconcile, but it was a lie.
Don't buy from Sears and Amazon using third party Vir Ventures. Vir Ventures is a Scam!