We ordered an item online, it was delivered broken. In writing they promised to deliver a replacement and pick up broken item. They broke their promise and would not help in any manner, including a refund or discount. They claimed we had to drive over an hour to return it back to the store. We ended up having to dispute the charge through our credit card company and won after months of waiting. A complete scam, would NEVER order from them again. They were the least helpful company we have ever worked with.