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Ordered a brand new washer from sears.com and it does not work. They refuse to replace it. TOTAL lemon. We have called and dealt with them for 5 months and they just keep telling us to try different settings on the washer but will not replace it or give us our money back. $1200 out and now we have to try to dispute it on our credit card. We started calling them immediately when we got the washer because it didn't work. Waited 2 months for a service appointment and it still won't work. We've wasted so much time on this and still don't have a working washer. Its sickening.
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