Customer service is very responsive and resolves issues and answers questions quickly.
I have been buying from them for many years and saving money in the process.
I am glad they offer generic products for HW, with two very large dogs it really helps.
Shipping can be slow, but plan ahead and purchase enough for at least 6 months. I do this for HW and Flea and Tick meds.
Thanks
Was awesome years ago. Products shipped from Australia. Now the ship from china and after trying 3 different flea meds and none of them work I realized it's now a scam. Ordered advantage 2 on Amazon on no more fleas
I ordered exactly 4 weeks ago and just received my order. I have been ordering for the passed 15 years with Petshed. They have good prices, but you will wait on the order. I get enough meds to last a year or so. I was very anxious to get my order because it was over 200$, but this place always comes through. Thanks Pet Shed
I have been buying from Pet Shed for a few years. Normally it takes 3 to 4 weeks it being out of the country and that is fine. Just plan for it. I have 3 big dogs and a small one and you can't beat the prices. My latest order came in 2 weeks. Comon folks with Corona they are doing great!
Pet shed is fine. The only real issue is they are overseas and there is a long shipping time. Other than that- their products are good and cheaper than anyone else.
I have been using them for several years- and will continue to do so.
If you're reading this, do yourself a favor and order from any of their competitors that ship within the USA. I had been a long time customer of Pet Shed (since 2011) and can say they've declined rapidly. I placed my last order with them 3 weeks ago, and have seen nothing except for a fake USPS tracking number. Being this is a medication we're needed, I'm not too thrilled about it, which goes for the same trolling responses I've received (slowly I might add) thru their customer service email address. I feel completely scammed and have filed a complaint with my credit card company. Buyer beware!
I have used Pedshed for years, but now they ship from China and their customer service line is a dead end recording. My two week shipping time is over 6 weeks now and still no product. Email to PS results in a reply to a broken link with no tag information.
I suspect that the original pet shed has folded and now the domain is run by a scam site. Never had a problem for years and now problems with them are wide spread.
I have been getting my Revolution Plus for cats from Pet Shed for more than 10 years. They make me use pay pal to pay. For some reason, Pay Pal decided my cards are not good enough. I can use them anyplace else. But you can't pay Pet Shed directly.
I liked them, because they had the best prices. But now I have to pay more for the same product, simply because Pet Shed does not accept direct payment.
I love my cats and of course I care about them. Couple of weeks ago i started to notice that one of my car started to shed and moreover I noticed plenty of dandruff on his wool. I started to think that everything because of their food. I applied to this company because I found it in the internet and it seemed to me pretty reliable in case of issue, which are connected with pets. I explored here some of the food, and found some food which struggle with dandruff and prevent shedding. I ordered couple of packs of this food and my cats really liked it a lot. Moreover, I noticed yesterday that the dandruff vanished. It's cool.
Very disappointed in the service. Taking way to long to receive my order. They did however charge my credit card already. Most common not charge till order is sent. I have to spend double since I have to go buy what I need.
Last year, I bought Bravecto and it worked wonderfully!
This year, I bought Bravecto and it is NOT working! My poor dog is still itching and very uncomfortable; he can't get any rest! I purchased 2 doses. It's been a month since the purchase and giving him the 1st dose. I just gave him the 2d dose. I hope he doesn't get extremely ill or die. If this works I may buy again, but maybe not because I feel like the 1st dose was a dud and the 2d dose may be a dud as well because they are from the same lot. *TO THE MANUFACTURER...Your product is priced well which means you're getting many customers and there is no reason to reduce the potency of your product. Somebody owes me money!
I used this site for my Jackrat, Josh for several years (until he crossed the rainbow bridge
I used this company with confidence for my Jackrat Josh for heart worm pills for several years, with confidence until he passed away.
I now have a Schweenie, Sophie. So planned to buy her heartworm meds here. Alas, on checking reviews, many things have changed. And not for the better. There are too many to rely on this company
I've been very happy with customer service and their heart health and flea/tick control products have kept my dogs healthy. I don't expect next day delivery that I might get from Chewy or Amazon, but the savings are worth the wait!
Hi Don,
Thank you so much for your great review. We are glad that we are able to help you save and to know that you are pleased with our service. Have a good one!
Kind Regards,
Pet Shed Team
Have been buying from Petshed for 20 yrs, and have NEVER had a problem. I've told everyone about Pet shed. They can't believe the savings. Most of the negatives written are about shipping. People need to chill. It does take time for shipping from another country. Overall PetShed has been a blessing for us. We have 2 very large dogs and 3 cats, so we need the savings they provide.
Thank You PetShed! Kathy
I was nervous about buying from them not knowing what I would get but very happy will be buying again. Does take 3-4 weeks to get in so order early...
Order was shipped from Hong Kong. Orders shipped from Australia in the past have been legit. Found a kitten that was infested with fleas, vet gave him pill that killed them all. Put the Frontline Plus from Petshed on, he & the whole house are infested again. NOT happy.
Hi J,
Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.
Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
We ship all products listed on our website from a jurisdiction that does not require a prescription such as Australia. Our products still are shipped from manufacturers from the UK and Australia to our warehouse in Singapore.
Pet Shed sells the Australian versions of Frontline Plus. Frontline Plus has been approved for sale in Australia by the APVMA. The US equivalent of this product has been approved for sale by the EPA.
Both the Australian and US products contain the same active ingredients, Fipronil & (S)-Methoprene.
All our branded medications are otherwise the same as the products you could purchase locally. They are even made in the same factories to precisely the same specifications and then packaged for different geographic markets. There may be some minor packaging differences such as weights listed in kgs rather than lbs where the target market has the metric system.
In case that medicine delivered is faulty, you can always call our customer service team so we could resolve the issue regarding your order.
We hope this information helps. For more information, please visit our helpdesk: https://helpdesk.petshed.com/support/home
Kind Regards,
Pet Shed Team
I have 3 dogs and we had a tick problem... Other places were charging so much for tick medication... I would go broke before I could treat them all... I was so happy to find out about this site... Yes it took a while for it to ship(from Hong Kong) but it was worth it... I just know I have to order way before medication runs out... would definitely recommend to anyone who needs flea/tick meds. Dogs are now tick free btw...
Hi Jenny,
Thank you so much for your wonderful review. We are glad that you are able to save. It is really our goal to give you an option to save so you can provide more for your pets.
Just a clarification though, Pet Shed is operated by an Australian based company. All our products ship from our facility in Singapore for Optimal Logistic purposes only.
Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
Thanks again. Have a good one!
Kind Regards,
Pet Shed Team
I have ordered from Pet Shed for a few years now. I have 5 large to extra large dos, all rescues. If it were not for the great value that I am able to take advantage of on this website, I would not be able to keep every one flea and tick free the way they deserve to be! Thank you Pet Shed for helping me keep my pack healthy!
For 3 years now. Preventor Plus heartworm treatment $52/12 mos which I discovered was generic Sentinel normally $120/12 mos. Also dog shampoos + samples. Nice staff, so I'm more than pleased
I tried using PayPal for security, but it was denied, and I only found out when shipment didn't arrive after 3 weeks. (should have been a red flag) Ordered again using credit card that I only occasionally use. Next day, 5 or 6 fraudulent charges on it, so it was canceled. CC company says billed out of Hong Kong. I'm posting this to agree with others here who have had the same problem with cc fraud immediately after placing an order. I'm now concerned that the meds will be counterfeit, made in China, and will hesitate to use them. No more orders from them.
Hi Willie,
Pet Shed is operated by an Australian based company.
Our merchant provider, Worldpay is a UK based company and processes over 30 million transactions a day. Worldpay processes our transactions via a merchant account in Hong Kong before the funds are settled to us here in Australia. This is why you are seeing Hong Kong appear on your statement.
All the products we sell on our site are genuine and we stand by our products. We understand that most are not comfortable with the meds that we are selling as the packaging was different from the brand that you can get in the United States of America. We are an Australian based company that ships only legitimate products all coming from Sydney Australia and the UK sourced products to give you the best prices for the same quality products.
We hope this information helps. Please do not hesitate to contact us should you have any other questions or concerns.
Regards,
Pet Shed Team
Overview
Pet Shed has a rating of 2.4 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pet Shed most frequently mention customer service and credit card. Pet Shed ranks 81st among Pet Meds sites.
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Hi Steve,
We are sorry for the inconvenience you have experienced. Unfortunately, the fight against this pandemic is still affecting shipments so deliveries are slower. Pet Shed is an Australian based company and we ship via our warehouse in Singapore for logistic purposes only thru USPS.
With regards to your concern on the broken link, may you please send us your order number so e can check on your order? It usually begins with RPETUS followed by seven numbers (RPETUS#######)
This is the first time we encountered a customer informing us about our broken link. If you don't mind, may you please share with us as well the screenshot of the said email?
You might also send this info to us via sales@petshed.com.
Kind Regards,
Pet Shed Team